Trustpilot Reviews

Name: Trustpilot
Rating: 1.45

1.5 Rating 2,650 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.5

Based on 2,650 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 3 star review on 18th April 2025

Mark

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You can't speak your truth Trustpilot flag everything”

Helpful Report

Posted 11 months ago

“What is abuntantly clear is that Trust Pilot has relationships with certain companies. On four occasions over the last two years, I have had my account deleted by Trust Pilot: - There is no problem writing good review on any company. - There is no problem writing bad reviews on certain companies, usually smaller in size. - However, anytime you write a review on what appears to be their 'partners' they delete your account. Also last time I wrote a review about Trust Pilot. It was respectful, and well documented. And yes guess what? That's right, account terminated! What an absolute scam Trust Pilot is! It's amazing it gets away with this.”

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Posted 11 months ago

“They just aren't reliable”

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Posted 11 months ago

“You should help public not companies my account been blocked today I received email about blocking my account which is completely unacceptable and unprofessional of trustpilot Well hastings direct and Alton cars and Enterprise did contact me try to ask me to remove my reviews but refused but unfortunately Trustpilot helped these corrupt scammers companies to blocked and removed my reviews from Trustpilot well done keep it up your jokes unprofessional service”

Helpful Report

Posted 11 months ago

“Not trustworthy Forget about using trustpilot to evaluate companies. Every bad review I add there is removed. They only keep the good reviews. There are more trustworthy platforms out there”

Trustpilot 1 star review on 24th April 2024

Helpful Report

Posted 11 months ago

“Spammed me asking for a review, then removed it when it wasn’t bright and shiny and basically called me a liar. I’ve provided proof of my interaction with the reviewed company, and it’s still not good enough. I’ve cancelled my subscription with Il Makiage makeup because of their association with Trustpilot.”

Helpful Report

Posted 11 months ago

“Trustpilot's system allows one individual to flood a company's profile with unverified positive reviews without verification requirement. Meanwhile, genuine negative feedback risks being removed if not validated. As a result, even subpar companies can unjustly boast a 5-star rating, misleading consumers and undermining Trustpilot's credibility.”

Helpful Report

Posted 11 months ago

“A biased review company that cannot be trusted. I had written a clear and honest review, which, by the way, is approved on this platform. This was their answer: Hello Milan, Our software has reported your review of Ubisoft due to promotional references or suspicious review patterns. That's why we removed it from our platform. We won't remove it, but it will no longer be visible on Trustpilot and will not count towards the company's star rating. Do you think there is a misunderstanding? Please feel free to contact us by replying to this email. Yours sincerely, Trustpilot Content Integrity This is what I answered: Dear sir / Madam, I'm surprised you took my reviews offline. Following on from your email, in my opinion it is certainly NOT what a promotional referral looks like, so I think that argument is invalid? That leaves the suspicious review pattern, which I would almost take offense to myself. Perhaps you mean that I have posted the same review more than once? In my opinion, this multiple placement is more than justified and a very conscious choice on my part. It is all one and the same company that I placed them on, namely Ubisoft. Since my described complaint has been rolled out worldwide by Ubisoft, so people from all countries and various platforms can experience this same problem. Therefore, I think that they are very rightly included in all departments of Ubisoft that you have included on your website. I would like to hear how you view this, because I think the purpose of your website is to share experiences about companies? In that context, in my opinion, your decision is incompatible. Yours sincerely, Milan But of course this company does not bother to look into this further or to formulate an answer at all. In short, cannot be trusted and does not provide an honest picture of customer experiences. In the end I deleted my account myself.”

Helpful Report

Posted 1 year ago

“They removed my negative review and claimed it was not authentic. Never have they removed positive reviews. Dishonest place, no trust just a "pilot".”

Helpful Report

Posted 1 year ago

“They do not accept payment proofs provided by the seller!! They do not see payment documents that even French government accepts! They are corrupt and I am on a mission to spread the message that they should go bankrupt and be exposed. Reviews.io is now the place for me”

Helpful Report

Posted 1 year ago

“Terrible company, buy at your own risk.”

Helpful Report

Posted 1 year ago

“I have had somebody writing malicious personal comments about me, not even my companies. When i told trustpilot that i knew the man behind the reviews personally and could confirm he had never brought, tried or knew anyone that had brought our services or products and had written very personal remarks about me personally which were untrue, they concluded there was nothing wrong with the reviews despite me pointing out the reviews were deemed to be defamatory by my solicitors, they still insisted on keeping the reviews. I cant believe how bad they are at their jobs, i now know they and their reviews are not legitimate and i would never trust them or use them for reviews on my businesses.”

Helpful Report

Posted 1 year ago

“Trustpilot will adhere to unscrupulous owners of businesses by removing Reviews by owners of businesses who know the system, under the basis of hate speech or other Snowflake reason's. Trustpilot should rename themselves as UntrustedPilot. Google reviews better”

Helpful Report

Posted 1 year ago

“Definitely a scam! They allow only positive reviews! If you write a negative review, they remove it and say it’s suspected to be fraud/fake review! No questions ask, no proofs requested, nothing. I wrote a negative review, they sent me an email that it’s been removed, I sent proofs even though they didn’t ask and on top of that we won our case through owmbudsman so no, I don’t exaggerate but Trustpilot don’t care. I think the companies pay them to keep only positive reviews! See my emails from them attached. Will never use the platform to review or to read reviews! Definitely not to be trusted”

Trustpilot 1 star review on 17th April 2024

Helpful Report

Posted 1 year ago

“Trustpilot says you have a voice in their platform to tell the truth but when you do they accuse you of being a fraud”

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Posted 1 year ago

“Loads of fake reviews”

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Posted 1 year ago

“Trustpilot are now removing more and more which they say breach their rules. Trustpilot are clearly being paid or manipulated by companies to remove reviews. Like everything now you can longer believe anything written on line. My first stop to businesses out used to be Trustpilot but it is glaringly obvious they are no longer a reliable source and the bubble is gradually bursting and people are noticing.”

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Posted 1 year ago

“I’d give 0 stars if I could. Horrible customer service. Removed a positive review I wrote for a business because they couldn’t “verify its authenticity” despite me sending them the documentation they asked for to prove it was an authentic review. Flagged my account, despite proving my honesty and authenticity. Silly. I would never trust Trust Pilot.”

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Posted 1 year ago

“Deleted legitimate reviews of a predatory lender, which left reviews of our company in retaliation. 100% scam, you can't trust their rating.”

Helpful Report

Posted 1 year ago

“I wrote a negative review on open reach and they then asked lots of questions that were stupid ..EVEN THOUGH OPEN REACH HAD RESPONDED THEY REMOVED MY REVIEW. SIMPLY A FRAUD. THEY MUST BE PAID TO PROTECT THEIR CLIENTS. SHAMEFUL.”

Helpful Report

Posted 1 year ago

Trustpilot is rated 1.5 based on 2,650 reviews