Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,781 Reviews

9 %

of reviewers recommend Trustpilot

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1.4

Based on 2,781 reviews

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Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Trustpilot 1 star review on 25th November 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After I provide proof of my purchase, they deleted my review. Very dishonest system. I don't trust them anymore.”

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Posted 5 years ago

“They are deleting genuine reviews,”

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Posted 5 years ago

“They deleted my genuine review. It appears they will do that when requested by a supplier even when the review is accurate.”

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Posted 5 years ago

“Very poor. Bullied me out of submitting an honest review.”

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Posted 5 years ago

“The following is an example of a racially motivated witchhunt initiated by Yell.com and finally taken over by Trustpilot. Flashback: I left a review on Yell.com in 2015 about a tyre service in Enniskillen, Northern Ireland, because of the way I was treated by the staff, who referred to me as a f@@@@@g foreigner, and who finally overcharged me on purpose for the shabby service I have received. Because of the fact that this tyre service changed ownership in 2019 (4 years after the incident took place), Yell suddenly decided to accuse me of having used offensive and profane language in my review and consequently decided to have it deleted. Sure enough, I was not very happy about this and left a review about Yell. com on Trustpilot. However, it appears that Daftpilot was contacted by Yell.com being commanded to remove my review because of the same reason(s). I leave it to the reader now to skim through the remarkable journey to leave an honest and unbiased review about some pretty screwed up British companies who think they stay above the Law. So, here we go: Truly, an experience to remember trying to leave an honest and unbiased review... Yell.com invites customers of their listed companies to leave a review about their experiences with their subscribers. Lo and behold, that is what I just did in '2015', and it has to be said that my review stood the test of time until early 2018 when I received a notification from YELL, informing me that they removed my review because I allegedly used 'offensive language'. The one word they referred to was 'dimwit', and it appears that YELL was asked to take care of me by the new owner of their subscriber. Hence, I duly received the following message: ----------------------------------------------------- We were recently contacted to investigate your review of Lakeland Tyres Service Centre Ltd on Yell.com. Upon further investigation we have concluded that your review does not appear to comply with Yell’s Reviews Policy (available at: ****************). Thus, the review has been removed. To be more specific, your review has been removed because the language used therein was of an offensive nature. It contained the word dimwit which is classed as offensive and as such cannot be used in a review. We encourage all reviews, both positive and negative, provided they comply with the policies described above. We understand you’ll be disappointed with this decision, but should you wish to re-submit your review in compliance with our policies, we’d be happy to consider this for publication. Please note, however, that you can’t post a review for the same business using the same account until 30 days after the original review you posted. ------------------------------------------------------------ My review related to a shoddy tire service in Enniskillen where I was addressed as an 'eFfing' Foreigner, and where I was willfully overcharged on my original bill. At this stage, I leave it to the imagination of the reader about the motives of YELL's decision to get rid of my dreaded review while accusing me of gross misconduct. More importantly, YELL's message is riddled with bad grammar (as one can hardly miss) which clearly speaks for itself. Therefore, let me conclude to advise everybody to be always nice to YELL's customers, nevermind how harsh your treatment may have been as they will not tolerate 'honest and unbiased' reviews. ______________________________________________________ 14 April 2019 It has now come to my attention that YELL.com accuses me once again of using offensive and discriminating language. This time, I am being investigated by Trustpilot upon a complaint received from YELL. Consequently, I have now involved a friend, who happens to be a lawyer, According to him, the term 'dimwit' is certainly not known to be offensive nor are the insulting references that were thrown at me back then. To use his words "You are reviewing an incident where you as a customer was subjected to insulting and demeaning behaviour. Furthermore, the tyre service in question purposefully overcharged you which, in itself amounts to a crime. At this stage, I sincerely hope that Trustpilot will investigate this matter without prejudice as they are known to me as a trusted and unbiased review platform. ---------------------------------------------------------- 18th April 2019 Upon receiving an email from Trustpilot this morning, I was openly accused of using inflammatory, insulting, and offensive language because I was reporting about insults that were thrown directly at me. Moreover, I was asked in unmistaken terms to remove the following phrases from my review 'unwanted foreigners' as, yet again, this wording appears to 'offend' people. Therefore, please read and digest the following extract from the email received: ------------------------------------------------ Your review contains accusations or statements that are potentially defamatory. We welcome all genuine reviews on Trustpilot - including negative reviews about an unsatisfactory experience. But we can’t allow statements that risk causing harm to people, violate our rules and may also break the law. Please edit your review to remove: “Racially motivated institution which likes to have a go at foreign nationals” “YELL received a handsome payment to get rid of my dreaded review” "'unwanted foreigners" --------------------------------------------------------- Clearly, this is illegal gagging and Trustpilot's action is completely missing the point as I think that consumers should have the right to publish their experiences in an honest and unbiased manner. Consequently, I did agree to remove or change the statements made about YELL, although I know first hand that the tyre service I am referring to has changed ownership this year. Therefore, it is needless to delve any deeper in this witchhunt as the change of ownership speaks for itself. The fact remains, that I was referred to as an 'eFfing foreigner' and I was purposefully overcharged on my bill. By the end of the day, the evidence is still with me. Also, I strongly believe that my nationality, in particular, has led to this hypocritical onslaught. Therefore, rest assured that this case will now receive full public attention throughout Europe.”

Helpful Report

Posted 5 years ago

“Very poor service received from the team. Rude conduct, interrupting us over the phone when trying to explain our worries, not responding for weeks on email. Totally ignoring our concerns, and the only moment when they are contacting us was only to cash in the monthly invoice. A lot of our clients are already unsubscribed from their lists, so the service that are pretending they're providing is not useful as our clients do not want to effectively make a review on Trustpilot website. Really useless this Trustpilot reviews system, and is being taking over by free services and more efficient like Google reviews or other platforms which are free and don't have such a poor name among the public.”

Helpful Report

Posted 5 years ago

“Useless. They take away reviews because 'they don't meet compliance'. I gave advice on how to get your money back from a scamming company and they reported me and Trustpilot sided with them instead of me?? On this site a warning pops up that trustpilot employees wrote reviews here? Such a laughable company.”

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Posted 5 years ago

“Trustpilot took down my review of a scammer and keeps his 5 star fake reviews. They are paid by companies who are being reviewed to don't expect anything else.”

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Posted 5 years ago

“They're in favor of the paying company. I submitted a review and they took it off in favor even though I have proof.”

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Posted 5 years ago

“I made a review on Trustpilot about the company Barq.com. Twice they sent me a message like this: “Unfortunately, we cannot reinstate it just yet as it still contains defamatory language: "They are clearly taking advantage of unsuspecting business owners".” How is this defamatory? I just now tried to login to once again edit my review and I’m greeted with this message: “Sorry, your login link has expired. Please log in using one of the options below.” and expect me to use my Facebook or Google account to login. Doesn’t that defeat the purpose of leaving an ANONYMOUS review?! My login was working a few days ago. They are clearly making it difficult for me to leave a review about another scam company like Barb.com.”

Helpful Report

Posted 5 years ago

“This is meant to be a review site where people can get information and, hopefully, good advice from other Consumers. This is definitely not the case. Unless the reviews given are in favour of the 'paying' Company's on Trustpilots list they will not print them or they hound you for months to change your review. This has just happened to me. This site should be banned because it does not reflect the true intention of buyers!”

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Posted 5 years ago

“It is good tool but they just delete reviews saying compliance issue. No response to emails on that compliance issue.”

Helpful Report

Posted 5 years ago

“I wrote a review of company and in 5 minutes my review was deleted and I can no longer have access to my account. I have never experienced such cyberbullying and It scared me how some websites work hand in hand with some companies to protect them from being unmasked from fraudulent business.”

Helpful Report

Posted 5 years ago

“I posted a negative review of a company last week and now the review has already disappeared.”

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Posted 5 years ago

“Turstpilot is just a scam. The way they operate is the next, they charge an annual fee to the companies which want to be advertised at their website. As soon as a customer want to give not a great review to one of "their" companies they will ask you for documentation like invoices (even if you provide them invoices through your email, still they will ask you for more info, even there's no more. But until then your review won't be published). Basically they charge companies a fee to only upload good and great reviews and delete the fair and bad ones, while they will make you waste your time.”

Helpful Report

Posted 5 years ago

“They instantly believe everything a company says leaving YOU to prove you're telling the truth. How many can be bothered to prove their negative experience? Sending in potential confidential information (address, full name, etc) How many negative reviews get pulled I wonder just leaving the good ones. Imho you can't trust anything on their site.”

Helpful Report

Posted 5 years ago

“I've never even used them, but they won't stop spamming me. Literally spamming me. I never signed up for their emails; nevertheless, I get daily emails from different people. Blocking them and marking them as junk doesn't seem to work. Scam artists. I wouldn't give them a cent.”

Helpful Report

Posted 5 years ago

“DONT BUY FROM THEM. OMG, Are these people for real. I purchased a mattress from groupon last thursday. I received an email from them telling me my item would be delivered on 18th April. They said they will call night before to give a time. I took a day off work so lost a days money. When I woke up this morning, I had another text saying they would now be delivering item on 24th April. I was furious and I called them. They were disgusting. There morals and customer service is gutter level. I got no explanation or apology but kept getting told to check the fine print! I had checked the fine print but besides them saying in fine print that items take 7 days to arrive, they emailed me with the different date. Also there 30% discount they offer is a scam. I bought 3 duvet sets and a mattress for 500£ and then they would not give me the discount at check out. Just appalling service all around. They did not offer me anything as a gesture of good will to make up for the days pay I have lost. I now also have to take another day of for delivery on 24th April. What do I do if they do the same then. Just shocking and quite rude people on their phones. DONT BUY FROM THEM.”

Helpful Report

Posted 5 years ago

“Scottish boiler care carried out update of new boiler 10th April, they were prompt, professional, very competent, and I am extremely grateful to them. They had to uproot carpets and kitchen flooring to lay new wider pipes along with new boiler, I found them efficient, speedy and very courteous and I cannot praise them enough for their service”

Helpful Report

Posted 5 years ago

“Lowell Group of Vermin ( debt collector) is using Trustpilot for its fake reviews ( reviews left by their staff, friends or people paid for that). Trustpilot doesn't delete the fake reviews, only these which doesn't please the scums from Lowell Financial - part of Lowell Vermin Group.”

Helpful Report

Posted 5 years ago

Trustpilot is rated 1.4 based on 2,781 reviews