Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,817 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,817 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They delete all the good reviews just to make you to pay”

Helpful Report

Posted 8 months ago

“I find it incredible that Trustpilot allows anyone to create an account in a Company's name without the Company having any knowledge of the account and therefore having no way of replying to the reviews, unless they are made aware of them by a third party. How can this be right? Surely Trustpilot should have the common decency to let the Company know. This leaves Trustpilot open to accounts being created by disgruntled customers who haven't had their own way (rightly or wrongly). There are many fake reviews on Trustpilot for our Company which are not only untrue, but libellous, we have successfully had the same reviews removed by Google as they accepted the reviews were libellous and untrue. These reviews are damaging our business and we are looking into taking further action against, not only Trustpilot, but the people who have left the reviews. It seems Trustpilot doesn't care and this is why it is the prime site for FAKE reviews.”

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Posted 8 months ago

“You blocked my account protecting evildoers!! Correct your system that does not allow you to write, correct and update reviews!!”

Trustpilot 1 star review on 24th March 2024

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Posted 8 months ago

“Scam company; completely unTrustworthy. They try to extort companies by taking down positive reviews ; and then mislead customers by manipulating the review content , in favor of businesses that pay up to the extortion.”

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Posted 8 months ago

“They don't allow to upload evidence, but then all you for it months later. And because you didn't decide to keep the proof indefinitely they say your review is fake and remove it.”

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Posted 8 months ago

“The company is a scam, when I do a negative review they have them removed even after I prove I was a legit customer. They do remove reviews to favor companies that have paid them.”

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Posted 9 months ago

“Trustpilot are corrupt and can not be trusted, i had a terrible experience using EVRI "Hermes" when my parcel was dumped opened and relieved of its contents on my front porch, the driver was actually seen doing a runner. I left my review that was removed by Trustpilot who asked for personal details, not only did i provide my details but also pictures and documentation regarding my review and the state of the parcel, they will now not give any explanation but simply remove it, having checked out some reviews of Trustpilot on other platforms it seems they are doing this more and more often and are being paid by corrupt companies to have negative reviews removed. Do not trust them..”

Trustpilot 1 star review on 20th March 2024

Helpful Report

Posted 9 months ago

“Had a perfectly good review taken down. Provided proof of what I said and the company reply underneath corroborated what I had said. I believe the responses I was getting from Trustpilot were from a bot or some type of automated service as it wasn't listening to what I was saying and just kept repeating I needed proof of purchase, even though my review was about not being able to make a purchase. Very frustrating. If you can't leave an honest review without bending under pressure from big companies, then what are you for?”

Helpful Report

Posted 9 months ago

“Company has removed 7+ of my reviews left on the site throughout the years. For a company that is powered by the crowdsourced data of its users it's laughable that they just remove your reviews without clearly saying why. Will be using Google to review websites / stores in the future.”

Trustpilot 1 star review on 19th March 2024

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Posted 9 months ago

“Trust pilot is deleting my reviews of uk online casinos. Grosvenor, 888, betfred, ect ect. Stay away from uk gambling sites. And don't trust trust pilot.”

Helpful Report

Posted 9 months ago

“Trustpilot is a fraudulent company. Do not use it. I've taken a screenshot showing they even delete their own companies reviews to alter people's perception of the truth.”

Trustpilot 1 star review on 18th March 2024

Helpful Report

Posted 9 months ago

“Ain't no trust in TrsutPilot!”

Helpful Report

Posted 9 months ago

“Trustpilot are now as reliable of Wikipedia - it's a propaganda website. Trustpilot deletes many thousands of genuine reviews from real verified people, sharing real experiences - complete with evidence if requested. This website seems to be fraudulent or compromised. Forget it exists, use Sitejabber instead.”

Helpful Report

Posted 9 months ago

“Trustpilot seem to reject positive reviews claiming reviews contravene guidelines. They won't accept any of the documentation they request you provide to them and just claim they can't prove you are genuine. Write a negative review ad they have no problem with allowing this onto their site. Dealing with customer service is horrendous too!!”

Helpful Report

Posted 9 months ago

“Trustpilot protect their subscribers whilst they masquerade as a platform for consumers to review companies. They portray themselves as a platform where consumers have a voice but in reality the conflict of interest in their paid customers, the very companies that they are protecting consumers from are their priority. Hoards of fake positive reviews flood the profiles while most genuine bad experienced are flagged by the business and removed b the platform. They have a feature on every profile where reviews can be sorted by most recent or most relevant. A company with 630 1 star reviews in 14 days shows only positive reviews as the 'most relevant' making them complicit in The Funded Trader's scam. The platform is a waste of space and just be disregarded as part of the problem”

Helpful Report

Posted 9 months ago

“Lying and protecting corrupt companies and constantly removing truthful and honest reviews which include pictures and documentation of evidence. I no longer trust their reviews as they too are corrupt. They refused to accept this picture as evidence showing my parcel as left on my porch by EVRI (HERMES), the parcel was already late and turned up ripped open with the contents removed.”

Trustpilot 1 star review on 13th March 2024

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Posted 9 months ago

“Trustpilot has no real integrity, reviews are flagged or taken down to discard legitimate complaints.”

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Posted 9 months ago

“Trustpilot seem to have an incentive from the businesses people are complaining about. This is reading most of other people's experiences plus my own. My reviews were taken down as trustpilot claimed they were not sure they were genuine..I sent the proof of my name adress amd invoice and they neglected like they did to so many other reviewers, to put up my reviews again. Because this is the ovewhwlming experience of other reviewers it appears they are in the backpockets of the companies we are trying to review”

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Posted 9 months ago

“They appear to take great pleasure in removing entirely genuine reviews, and ignore the proof that they are genuine. Meanwhile, the site is packed to the gills with obviously fake reviews. The staff are clearly vindictive, and the management are exasperatingly ignorant.”

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Posted 9 months ago

“I have had a bad experience with Trustpilot. Recently, I left some negative reviews about a couple of businesses which I had dealt with. However, Trustpilot deleted those reviews stating that I had not confirmed if I had received the services from these companies. I immediately emailed them the order numbers and proof that I had received the services, but still, they deleted my reviews. This indicates that Trustpilot cannot be trusted as they might be getting paid for deleting negative reviews.In my opinion, government agencies should investigate the impact of review systems on society, as they have become a booming business.”

Helpful Report

Posted 9 months ago

Trustpilot is rated 1.4 based on 2,817 reviews