Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,781 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,781 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 25th November 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute scam, hold your business hostage”

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Posted 5 years ago

“Trustpilot is so corrupted im amazed any business wants to be related to them, I will not buy from websites that use Trustpilot due to the dishonest way Trustpilot behave. Trustpilot remove positive and negative reviews for no reason its not to be trusted.”

Helpful Report

Posted 5 years ago

“As echoed in other reviews below, this company is biased & will happily take down any review when pressured by a large company. I reviewed a company where I was treated appallingly & this company complained to Trustpilot and said they didn't believe me so Trustpilot asked for many types of proof which I don't have as all the business was done by phone & I'm still waiting for phone call recordings. Very strange how positive reviews can be fake but not negative ones. Very poor company and I won't be using them again. Shambles!”

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Posted 5 years ago

“Completed biased in business' favour. They removed my review, sent me an email to provide proof of purchase - I DID - it's been 3 weeks and they haven't responded or re-instated my review. Trustpilot is NOT a level playing field to benefit consumers, it's a marketing tool for businesses who pay for the service to get stars on their website.”

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Posted 5 years ago

“I made a couple of reviews with follow up reviews on a company Called ID Mobile UK. The reviews were factual and an honest reflection of the experience I had at the hands of ID Mobile. They at first replied saying how sorry they were but that their company wouldn't do such a thing and that I had declined to get in touch with them. I then replied with Chat Scripts they had sent me and Emails they had sent disproving their responses and showing them for the lying deceitful company they are, with hundreds of dissatisfied customer reviews about this company I had then did some checks and realised that ID Mobile had contacted TrustPilot and filled out a simple form and had my reviews taken down. Their fake reviews they had put up themselves remained but the honest ones showing wrong doing were gone. It leaves a sour taste in the mouth as this company is clearly deceiving people and more and more people are suffering because of it.”

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Posted 5 years ago

“Trustpilot does not allow honest reviews,it attempts to censor and delete negative reviews about certain businesses.I would never trust them to provide honest reviews and would not recommend them to anyone else”

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Posted 5 years ago

“I used Trustpilot to get information on a company. The reviews seemed great and I finally decided to use their services. Turned out their services were terrible and so I wrote my own review on Trustpilot. The first one got flagged and disappeared because the company themselves deemed it to use defamatory terms. So I rewrote another review trying to not do the same mistake and more soberly recounted my experience, just so the Trustpilot Compliance Team would then remove it because as they said: "we've been unable to verify the authenticity of it". But no one asked me before to verify the authenticity of my review. Also, I wrote almost a 2 page long, very detailed review of my experience, so this to me seems very strange as to why my review seemed disingenuous to them. Even after sending them many emails asking to clarify this and calling them nothing happened. I noticed that the same thing keeps happening with almost all the bad reviews the company I rated received, which allows them to continue their scam.”

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Posted 5 years ago

“Terrible company and easy to leave fake reviews to damage businesses”

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Posted 5 years ago

“Only ever seem to get negative reviews published on our page, never any good ones. As soon as a new review is posted they ring you and try charge you money to get better reviews!! If you read the other reviews on this page regarding Trust Pilot itself, most say the same. The good reviews Trust Pilot have are those people who are actually leaving good reviews for other companies……. but Trust Pilot are trying to scam them off as their own to get a better star rating! A website made for people to review companies but only have a 1 star rating themselves, it’s a joke!”

Helpful Report

Posted 5 years ago

“I needed Trustpilot solely because of the seller ratings for Adwords and asked them about it. They told me, that I only need 100 ratings a year and cashed a lot of money from me. Only later I found out that they exclude organic reviews from this number and I need 100 per country....additionally their integrations are not AMP ready and thus useless for my page. Their website has a lot of errors especially in their reports which are often not loading at all. Obviously spammy reviews were not deleted. I requested a refund due to the issues above as I cannot use it at all except for the ratings, which are free anyways.... They refused. They tricked me and then offered nothing I needed even though I specified exactly what I wanted from the upgrade. Absolute liars.”

Helpful Report

Posted 5 years ago

“Truspilot censures negative reviews which is against free speech that is protected by the first Amendment of the Constitution,it caters to the companies being reviewed and removes anything negative at the businesses request.Definitely a one sided site.Had to report them to the BBB for their behavior.Would not trust them in the least”

Helpful Report

Posted 5 years ago

“Trust pilot is not to be trusted and believe they work with the companies being reviewed. I had reviewed a company I had dealings with which is a horrible company (Warwick Estates Property Management). On every website, this company’s reviews are all very bad except on Trustpilot. I received an email from Trustpilot stating the company felt was not happy with the review and I should remove the name of person I dealt with as Trustpilot policy was they could not post that review as a result. I went on their site and took pics of good reviews I had posted of other companies on their site as well as four other examples showing names and wondered why this was any different or was it because it was a bad review? Yells me that they cannot be trusted with honest reviews and want only good ones when truth is, reviews are meant to be personal experiences, good and bad.”

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Posted 5 years ago

“Do not trust Trustpilot!!!!! Read the reviews.”

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Posted 5 years ago

“Good morning I think it's a company that covers thieves delete reviews that don't suit the companies you pay doctorunlock.net Appleiphoneunlock.uk ect”

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Posted 5 years ago

“Thought I could trust TrustPilot but am currently being scammed by the mobile phone sales company "UK Spec Tech" and watching in awe as every honest bad review is hidden and/or deleted before my very eyes and all the good fake ones remain. If TrustPilot was a genuine entity this would have been addressed immediately. Do not trust them! (Or UK Spec Tech!)”

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Posted 5 years ago

“Your app asks for language but the only version of English you offer is American English. That's not what the English speak. We speak English.k”

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Posted 5 years ago

“I was a fan of Trustpilot until very recently. Albeit your site was advertised in conjunction with a company called House of Beauty World in the USA, and I ordered based on the Trustpilot 4.5 rating. Unfortunately the company turned out to be quite a dubious concern and the many poor Trustpilot reviews appeared to be more than the good. If results and figures can be massaged like this, then by association, your concern is in the same boat as the renamed 'House Of Scams'”

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Posted 5 years ago

“The Futon company is first rate. I bought a shelving unit online, they were prompt in telling me how long it would be before I could pick it up, then they phoned to tell me it was in the shop and they carried it to my car. AND the product is even better than I expected. Thank you Futon Co and Team.”

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Posted 5 years ago

“They do nothing about fake reviews.”

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Posted 5 years ago

“Trustpilot is so obviously corrupt, they remove reviews for no reason at all, its a complete fast. They also invite people to post reviews the sort of people that alwas post the same positive reviews, so trustpilot can alter the ratings. Do not trust Trustpilot.”

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Posted 5 years ago

Trustpilot is rated 1.4 based on 2,781 reviews