Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,822 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,822 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 10th December 2024

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“More like Scampilot, they locked my account for an absolutely unknown reason, I asked them to explain why after 6 years suddenly I can't log in, and they said don't know exactly why, it was just the system detected something wrong, I asked to specify and they said they can't. What a lame service. The crazier is that I asked to delete my private data if I can't log in anymore, and they said you must do it myself by login in via settings and deleting my private data. While they locked my account so I can't log in. What the hell, I can't express how a garbage site is Trustpilot, they don't even comply with GDPR. I'm not surprised of other people are experiencing similar frustrations. What is even more ridiculous I made a formal complaint to them about that after I asked to delete my private data because I can't login they replied "you can delete your private data by login into your account". They don't even read what I just explained that I can't login because they terminated account without even explaining why. Lamest service in the world.”

Trustpilot 1 star review on 10th December 2022

Helpful Report

Posted 2 years ago

“Trustpilot send personal data to the reviewed party. Not a trustworthy party.”

Helpful Report

Posted 2 years ago

“Trust Pilot will allow anyone to write a false review which is not based on fact or actual events. By publishing fake negative reviews they themselves are complicit in that activity and therefore condone spurious reviews. The system could be so much easier if they had some way of verifying a customer's experience (they do - by asking for an invoice number). The issue with this is ANYONE can add your business to their site and the onus is on YOU to 'claim' it. By then the review has been live and Trustpilot will not remove it. Sham.”

Helpful Report

Posted 2 years ago

“Had reviews removed multiple times. I'm telling my honest experience, but they do as they please. They asked for verification, I sent them the order details, emails, etc. Still decided to remove because they hate negative reviews. Just a sh*tshow overall. Think about this, who pays them? you or the companies? lol Go elsewhere for now (including here), but with the web3 decentralisation there won't be a place for these guys anyway.”

Helpful Report

Posted 2 years ago

“Trustpilot keep blocking my reviews (whenever I write something negative), even though my account is verified (they know I'm a real person). I've sent in my final complaint and have now deleted my account.”

Helpful Report

Posted 2 years ago

“EVRI Still awaiting delivery of my parcel due to be delivered by evri between 7 to 9pm Wednesday 30 November 2022. Not able to get information from evri as to where my parcel has gone!! Despicable service by EVRI. Try NOT to use this service!!!”

Helpful Report

Posted 2 years ago

“Appalling fake reviews, dreadful support and extremely expensive. Use reviews.io instead as it'll work better for your business.”

Helpful Report

Posted 2 years ago

“This company is such a fraudulent scam. When I see a businesses that list their Trustpilot rating, I know the company themselves are deceptive. I posted a negative review for a business that was actively censoring and cancelling user subscriptions for criticising a new change they made. Of course Trustpilot deleted my review and said it was a fake review. I sent proof of purchase and confirmed I was a legitimate buyer and they said they still couldn't approve the review. Undoubtedly, the company that I gave the review to was paying Trustpilot to remove the review. Trustpilot can't be trusted and that's the reality of it.”

Helpful Report

Posted 2 years ago

“Trustpilot is the most non trustworthy 3rd party review site I have used. Never again. They will keep your reviews hidden within a bunch of legal mumbo jumbo. They have a team of lawyers inhouse to handle this. A sketchy way of trying to hold you hostage to them. I can not recommend trustpilot to anyone.”

Helpful Report

Posted 2 years ago

“Hi Can you explain why the list of reviews is set at default in terms of 'most relevant' reviews rather than 'most recent'? From what I can see, 1* reviews are being quickly buried under 5* reviews due to this automatic default but only with companies that pay for your service. Who decides what is 'most relevant'? Please can you explain who decides what is most relevant? Surely, it should be 'most recent' reviews? I believe it used to be.”

Helpful Report

Posted 2 years ago

“Many of my honest negative reviews of companies on Trustpilot have been removed. They lasted only a few days then "Dissapear", do they benefit financially from these companies? I have lost all faith in this site now and will use another review site.”

Helpful Report

Posted 2 years ago

“Trustpilot is infested with fake positive reviews which bad companies then use to promote themselves. If you write a bad review the company tells trustpilot to remove it which they do by asking for bogus 'evidence'. I think if one gives them this 'evidence' they willnpass your details on to the company to threaten you. Should be closed down.”

Helpful Report

Posted 2 years ago

“I Have read through the reviews for Trustpilot and have to say I agree with 99% of them. Trustpilot have gone from being a trusted company to completely over the top, suspending accounts and accusing people of fake reviews. I personally would never put a fake review yet I was accused of it. I'm done with Trustpilot and I would not believe anything on their website now. You cannot rely on them. I did reply to their accusations when they emailed me, however I have not had a response, no surprise. Who's fake now!”

Helpful Report

Posted 2 years ago

“Unfortunately, Trust pilot turns to be a disaster and I no longer relay on the honesty of the reviews their are publishing. Trust pilot removed all my reviews just because they were negative based on my experience. And therefore, allowed companies get away with the corruption, discrimination and so on. if company provided bad services this is why they have been negatively rated. Trust Pilot used to be one of the most biggest honest and respectful by wide public reviewers in the past, but no longer in the present.”

Helpful Report

Posted 2 years ago

“We are a new business and go through a lot of effort to get reviews as they are important for our ability to win new business, only for the trustpilot algorithm to delete them. Our clients then enter a never-ending cycle of sending evidence, waiting months to hear back, only to be asked for more evidence. I have contacted Trustpilot twice on this issue and have never heard anything back. There doesn't appear to be any way to get in touch with them without paying. So... that's that then. If the algorithm picks up a review, it gets deleted and there's no way to get it back without paying a monthly fee. What a con. So far around 40% of our reviews have been deleted because of this.”

Helpful Report

Posted 2 years ago

“If you are a business, I warn you that Trust Pilot once in a contract will make it so hard to quit, they'll use everything in their power to stop you from leaving. Andre was the account manager and the whole company method stinks. Avoid”

Helpful Report

Posted 2 years ago

“I think they should change their name to Review Pilot, as the trust bit seems dubious. I posted a negative review of a company based on my experience of a phone call with them. The company responded immediately saying they had never spoken to me, which I expected as I have seen this in other reviews. Bear in mind that you cannot respond to replies to your review, so the person being reviewed always has the final word. However, you can edit/update your review, which I did. TP immediately contacted me to say that unless I provided documentary evidence such as an invoice, the review would be taken down. Unfortunately I have no such evidence as I decided not to do any business with this company following on from this phone call. I have since read other reviews from people having similar experiences. A lot make claims that TP are paid by such companies to alert them when a negative review is posted, take it down if requested. I cannot comment on that, but it has made me think about how TP make their money? Suspect this review will not get posted.”

Helpful Report

Posted 2 years ago

“Trustpilot will suspend your account if a company flags a review, not even giving a chance to prove that the review was true and honest. They are completely in the hands of retailers. I wrote honest reviews, life is too short to make things up and I have better things to do.”

Helpful Report

Posted 2 years ago

“Trust Pilot did the same to me! Removed a negative review of Lyca Mobile. I was professional and honest. Anyway, I will not be using Trust Pilot anymore as I know their reviews are unreliable and all filtered.”

Helpful Report

Posted 2 years ago

“Wait and waited for parcel then get a message its delayed and with no further update its been 2 days since, cannot contact anyone T00H2A0201981717”

Helpful Report

Posted 2 years ago

Trustpilot is rated 1.4 based on 2,822 reviews