Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,780 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,780 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 25th November 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DONT TRUST TRUSTPILOT. This is the worst sort of company. I don’t know how they are still operational. They are a company who uses extortion to force companies to buy into their corruption. They post inappropriate and inaccurate signs on businesses who use their free “service”. THINGS LIKE ITS COME TO OUR ATTENTION THIS COMPANY MAYBE POSTING FAKE REVIEWS. Bombard them with emails telling them that they will help them to improve their ratings which they have caused in the first place. They say that their system is automatic and detects false reviews using algorithms. You can’t pick up the types of review scams use by algorithms. Cant believe people falling for this one. The types of scams that companies use on trust pilot include brushing. This is when a scam company picks an address to send product to that hasn’t purchased that product. The recipient is puzzled but can’t find a way to return etc. There appears to be a purchase made so the company can leave positive reviews with “proof” of purchase. Over and over again on numerous sites. There is no algorithm that can pick this up. Another scam is buying positive reviews. Lots of sites online. Trustpilot gets around these ones by making it almost impossible for a consumer to question the authenticity of a review however Trustpilot removes hundreds of thousands of legit consumer reviews with a click of a button at the scam businesses say so. The company’s response is that the company cant remove them. But they can and do to such a degree that this skews ratings all on its own. That is Trustpilot’s model. No algorithms at work here just straight up corrupt business practices. Another technique scamming companies use is to offer a refund if the customer leaves a positive review. There are reviews on Trustpilot that even admit to this. No algorithm is gunna pick that up. Another technique that Trustpilot uses is the rules are set by them. They change the goal posts to suit the narrative they are spinning at the time. There were multiple media reports about the corrupt practices of Trustpilot they then had a massive media push to say “we are the good guys, we are open and honest” but they continue to use all the same techniques to skew the ratings. Trustpilot works diligently to protect the scam companies that use their site as its their main income earner. They use a similar technique on their site and teach their scam business customers as well. When a negative review is placed they send out a request to their registered uses to rate these are usually just a few words about good to leave reviews and 5 stars. This pushes the negative reviews way down the list and off the front page again it also skews ratings. Want another corrupt practice that trustnpilot uses. There are so many it’s just impossible to list them all. There is lots on the net. But hard to find as Trustpilot manipulates the net by inundating the net with positive Trustpilot posts. Trustpilot protects scammers. Just put in a well known scamming company say one of the Chinese clothing company scams and see if they are a paying company or not. If they pay their scores will be in the 4+* if not 2* or less. Just on this point one would think that red flags would fly. Also why don’t Trustpilot use the same review conventions as all other legit review sites and let you select negative reviews, positive reviews and most helpful reviews. Again this would not fit with their protection of scam companies. The world is losing billions of dollars to scam companies Trustpilot allows this to happen and everyone is turning a blind eye. Why?”

Helpful Report

Posted 4 years ago

“A complete joke of a company, remove negative reviews even when genuine and never respond to any emails. Scam”

Helpful Report

Posted 4 years ago

“Trust pilot removed my negative review of an estate agent because I had "no proof" that I had an interaction with that company. I explained my negative interactions were entirely phone based which only the company under review had proof of (if they record their calls). Trust Pilot said that isnt enough and took my review down. What an utter waste of time.”

Helpful Report

Posted 4 years ago

“A individual has a vendetta again my company and you have allowed multiple incoherent rants about my business. You say you will verify his comments but he has never been to my company but you still allow his post. His posts don’t make much sense and are riddled with spelling and grammatical error yet you allow them. Disappointed too say the least”

Helpful Report

Posted 4 years ago

“Trustpilot removed my negative review it seems companies pay them to publish only positive reviews. They called themselves Trustpilot but based on my experience they can't be trusted.”

Helpful Report

Posted 4 years ago

“they are removing bad reviews...”

Helpful Report

Posted 4 years ago

“Genuine reviews with backup get removed It's just a platform mainly for those who need to vent there anger instead of managing their grievances in a constructive manner to the source of there anger ! Most companies don't even monitor or respond which says it all.”

Helpful Report

Posted 4 years ago

“You have helped me to reach companies that I couldn’t reach on my own. Very effective and efficient.”

Helpful Report

Posted 4 years ago

“no you are not sorry....”

Helpful Report

Posted 4 years ago

“They removed my bad reviews for a compnay that scammed me. Its like the companies pay them to remove bad reviews.”

Helpful Report

Posted 4 years ago

“You removed my review too. Be honest with people and you will have luck all time. But if you do such bad thing i will return to you”

Helpful Report

Posted 4 years ago

“Trustpilot is a piracy company paid by con companies like hertscarcompetitions.co.uk to remove honest review I left for there dodgy services”

Helpful Report

Posted 4 years ago

“You removed my review..honest expierence warning others of bad company. You are more crooked than they are..shame on you.”

Helpful Report

Posted 4 years ago

“I was recently scammed by a company called Modomobi. I subsequently posted a negative review on Trustpilot. Modomobi objected and my review was taken down for review. I then found that this company routinely objects to every review and Trustpilot duly takes them down! These negative reviews are still not reinstated months later. I then pointed v this out to Trustpilot in a negative review which they have also removed! Don't trust Trustpilot!”

Helpful Report

Posted 4 years ago

“Trustpilot.com is in our view an international scam. You can pay them to hide negative reviews from appearing on your website. Isn't this extortion? Also even your competitors can send fake documents to them, to maintain defamatory fake reviews. They say legal cases against them must be in Delaware, claiming that they're a Delaware company. We asked them to prove this, but they are IGNORING us. We're taking them to court in Denmark, which is the only place they appear to legally exist. To join the class action, see https://www.classaction.legal/trustpilot-com/”

Helpful Report

Posted 4 years ago

“I was asked by Trustpilot to provide evidence of a review, which I duly did. The company which I had reviewed then managed to challenge the review again, and Trustpilot then removed my review until I provided the exact same information again. Trustpilot removes many legitimate reviews.”

Helpful Report

Posted 4 years ago

“Attempted REPEATEDLY to leave a review and verify by code prior to posting. Always fails. It's also very obvious that they remove bad reviews and leave only good ones in many cases. A dishonest company that, ironically, can't be Trusted.”

Helpful Report

Posted 4 years ago

“Clearly, not trustworthy. I am a more elderly woman. I have had serious cause to post warning reviews on HML Group who are the managing agent for the block where I own a flat in W1. My review was removed before being posted. I am quite shocked. Trustpilot needs to be deleted - is that what one should say? Help.”

Helpful Report

Posted 4 years ago

“I review Warrior Trading with a mixed review, some mildly negative, mostly positive. In part I did this because I am a member on Warrior Trading and feared retaliation. So when I wouldn't give Warrior Trading the email I subscribed from when they requested it from Trustpilot, Trustpilot removed my review.”

Helpful Report

Posted 4 years ago

“I reported a bad experience I had with a store and when that store reported my review to TrustPilot, it was taken out asking me to prove it. Why do I need to prove? The company should prove otherwise. It seems that TrustPilot must be earning money from companies and they don't really care about the reviewers which is actually what gives money to the company. I have removed my account from them as they are no longer credible to me.”

Helpful Report

Posted 4 years ago

Trustpilot is rated 1.4 based on 2,780 reviews