Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,780 Reviews

9 %

of reviewers recommend Trustpilot

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1.4

Based on 2,780 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 2 star review on 22nd November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are definitely corrupt. I left a one star review for Temu and they removed it and said they couldn’t verify it’s real. They didn’t take any steps to verify it is real! I’ve had my account for 5 years and left hundreds of reviews! It’s so disappointing they have allowed themselves to be compromised for back handlers cause it will eventually lead to them going out of business since they now have absolutely no credibility and can’t be trusted Also, don’t trust Temu! If Trustpilot are scamming their reviews then they must be really really bad! If they weren’t they wouldn’t need to scam!”

Helpful Report

Posted 1 year ago

“TRUSTPILOT IT IS A SCAM! THEY DELETE EVERY COMMENT THAT REVEAL THE BAD BISINESSES PRACTICES AND WRONG DOINGS. ON TRUSTPILOT ECERY CROOK LOOKS LEGIT.”

Helpful Report

Posted 1 year ago

“We had registered an account with Trustpilot Business and claimed our company website. After that, we did not have any specific need to log in to that account, so we did not log in until recently since we noticed there were reviews about our company and needed to reply. However, we could not log in. We tried to use the option "forget password" and were supposed to receive an email to reset passwords- but we never received anything. We tried many times in many days, but still no result. We tried to contact their Customer Care but also nothing. The problem is that our business website was already claimed by this account, so even if we wanted to create a new account to reply to those comments, we could not. Trustpilot does not allow us to claim the same website. I am completely lost and don't know what to do.”

Helpful Report

Posted 1 year ago

“Having experienced first-hand, issues with fake reviews, we reached out to our Trustpilot Account Manager (we have a paid account as a business) who not only said it's out of their hands, but then went on to flag dozens of genuine reviews from our clients as fake/fraudulent, and then remove them. This also resulted in our account being flagged as suspected of fake reviews. We provided all necessary evidence that they are our registered clients, and were ignored. A second anonymous Trustpilot employee spoke off the record about how their business is conducted, which was enlightening. This contact within TrustPilot informed us that it IS TrustPilot's company policy that once your account is flagged, your Account Manager IS instructed to cease communication with you, and not reply to any of your attempts to resolve the issue. Of course, there are multiple issues with this from an ethical point of view, as well as a lack of transparency to paying customers. Avoid at all costs. Trustpilot should be investigated and receive disciplinary action.”

Helpful Report

Posted 1 year ago

“My account was suspended after my honest review i wrote 6 month ago or more, it seems like truth hurts....”

Helpful Report

Posted 1 year ago

“I posted two negative reviews about a company on Trustpilot, but both reviews were removed by Trustpilot. Consequently, Trustpilot told me they had removed the reviews and told me they were willing to review their decision with me, though I can understand why the reviews were removed. However, when I contacted Trustpilot to review the decision with me, they ignored me.”

Helpful Report

Posted 1 year ago

“18 months ago I was almost scammed by an appliance repair company - CH Care, who pretended to be Homeserve. CH Care target the elderley and tell them they have existing cover and because no claims have been submitted, they can offer cover for all appliances at a reduced rate. Well into the converation I had with them I realised it was a scam, but by then had given my card details. I wrote a Trustpilot review which was immediately taken down. A couple of weeks ago I was contacted again, twice, by CH Care - same scam, and I put the phone down both times. On 16th August they took £162 out of my account saying I had a contract with them. I wrote another review on Trustpilot, which I totally verified. They have ALL my details, my phone number, my address and an image of the supposed contract showing the reference number. They are still querying my review and won't publish it. Going back to the 5 star reviews for CH Care. I found three duplicated reviews, written verbatim, for different people on different days. Lazy people paid to give 5 star reviews copied and pasted the same review. There's probably more but too intense for me to keep checking. Needless to say the reviews are 'verified'! Loads and loads of false 5 star reviews, from people that have only left one review, that all begin in a similar way: We have a Maytag washer; My Subzero Fridge stopped cooling; My Viking Oven was not working; I have a kitchenaid refrigerator;I have a True commercial refrigerator. And, for the second time: We have a Maytag washer. Trustpilot are verifying these obviously fake 5 star reviews!!! Granted there are only 11 Google reviews for CH Care, but their score is 1.4 stars. The Trustpilot score is 3.8 CH Care are criminals - scamming the elderly into taking out contracts and giving their bank details. Their reputation is being protected by Trustpilot because they're being paid to remove negative reviews and verify fakes. Thirty pieces of silver comes to mind. 18 months ago I was almost scammed by an appliance repair company - CH Care, who pretended to be Homeserve. CH Care target the elderley and tell them they have existing cover and because no claims have been submitted, they can offer cover for all appliances at a reduced rate. Well into the converation I had with them I realised it was a scam, but by then had given my card details. I wrote a Trustpilot review which was immediately taken down. A couple of weeks ago I was contacted again, twice, by CH Care - same scam, and I put the phone down both times. On 16th August they took £162 out of my account saying I had a contract with them. I wrote another review on Trustpilot, which I totally verified. They have ALL my details, my phone number, my address and an image of the supposed contract showing the reference number. They are still querying my review and won't publish it. Going back to the 5 star reviews for CH Care. I found three duplicated reviews, written verbatim, for different people on different days. Lazy people paid to give 5 star reviews copied and pasted the same review. There's probably more but too intense for me to keep checking. Needless to say the reviews are 'verified'! Loads and loads of false 5 star reviews, from people that have only left one review, that all begin in a similar way: We have a Maytag washer; My Subzero Fridge stopped cooling; My Viking Oven was not working; I have a kitchenaid refrigerator;I have a True commercial refrigerator. And, for the second time: We have a Maytag washer. Trustpilot are verifying these obviously fake 5 star reviews!!! Granted there are only 11 Google reviews for CH Care, but their score is 1.4 stars. The Trustpilot score is 3.8 CH Care are criminals - scamming the elderly into taking out contracts and giving their bank details. Their reputation is being protected by Trustpilot because they're being paid to remove negative reviews and verify fakes. Thirty pieces of silver comes to mind.”

Helpful Report

Posted 1 year ago

“Hi I am not happy with the service as we got two fake reviews and we have everything to prove that both the customer's have given absolutelt fake reviews but seems trustpilot not interested in knowing the other side of the story. I will report this and ask for an investigation as this is not just abput two wrong reviews but reviews from someone who does not exist as a customer with Be-Connect. We have no customer by the name of John Smith and also the 2nd review is fake and the actual account holder is still using the service and very happy with Be-Connect. I cannot let this go as this has to be removed. Seems Trustpilot is more of a threat to company rather than a platform to know the service level. It is not fair and reliable platform and I will prove this to ombudsman. Please do not remove this review as we are your existing cutomer. Thanks”

Helpful Report

Posted 1 year ago

“Teustpilot is a scam. I ha e left many genuine reviews which have been taken down and called spam. Also any negative review can be challenged by the company and the writer only has 3 days to provide their personal emails to trustpilot in order for them not to remove it. Whereas what about all the fake positive reviews left by paid agents of the company, who has the opportunity to challenge these. Trustpilot is a scam and should be completely banned from operating.”

Helpful Report

Posted 1 year ago

“A warning to any business - Trustpilot can seriously damage your reputation! Trustpilot are knowingly publishing false, baseless and damaging information knowing to the damages it is causing. I will let you decide whether they have failed to act with any due diligence and whether they are acting in an immoral and reckless manner. They have no system for verifying whether reviews or true or with foundation or even that they are from a genuine individual. They have no system to even temporarily removing reviews whilst they are disputed. They have refused to remove a review despite the fact we have confirmed to them that the review is false and baseless. They have not requested any information from us to verify any facts whatsoever. In their response to us they made baseless claim that the review was not defamatory. Even worse we respectfully requested that they provide the full legal details of the individual they claim posted the review so that we can attempt to resolve the matter and avoid the need for costly and damaging legal action. Not only have they refused this request they have given no reason for ignoring our request. Again I will leave it to you readers to decide whether this is vexatious behaviour squarely aimed at causing distress. It is very strange that they refuse this request as this would be reasonable resolution. Trustpilot claim that the reviewer is based in India. We have not had any interaction with anyone in India. We do not sell to India and we have no intention of doing so. We have never refused a refund to any customer, ever. We have no such interaction with any individual or party that relates to the claims made. We responded to the review and requested further information however predictably none was forthcoming. Therefore we know without any doubt whatsoever that. Their claims are false and baseless yet they persist in this malicious and damaging behaviour. We have informed Trustpilot of these facts however they have refused to remove the false and baseless review. Trustpilot falsely claim that reviews will be removed if the reviewer fails to provide proof of their claim. Sadly this is not true. Despite the fact we have followed their procedures for removing the review they have refused to do so. What is even worse is that Trustpilot even threatened me with suspension if I continued to make multiple requests for removal, despite ignoring the main body of my request and failing to answer the points in my request. They have caused considerable financial damages to my business, and reputation and have caused terrible distress to me personally. Frankly I am utterly appalled at their behaviour. They have a clear motive for their actions. You only have to look at their pricing structure to know they are targeting business with the larger companies who spend thousands with them every year and therefore it is very much in their business interests to drive smaller businesses into bankruptcy to aid their business partners. Again I will leave it to you readers to decide whether this is greed fuelled immoral behaviour driven by the desire to maximise profits for their own gain. Trustpilot has caused considerable distress and destroyed years of hard work trying to build our reputation.”

Helpful Report

Posted 1 year ago

“My account was blocked after I reviewed a scammer from facebook, who was renting a fake apartment. Trustpilot contacted me after 3 months asking for proofs. I have reported this scammer to the authorities and send them the relevant documents such as email conversations, therefore, I no longer possessed those. Trustpilot didn't want to hear reasons. So much for ''''trust''''”

Helpful Report

Posted 1 year ago

“They remove reviews for companies that pay them, and not the review as it stands for the customer and their experience. I placed a review for a company and the ask me to remove all personal and company data which I did. They then sent an email stating promotional references or suspicious review patterns is why they removed my review. No Integrity at all, their reviews are all fix for the customer and not for the customer. This is why companies place trustpilot on their website, because trustpilot will make sure they keep a 4.5 or more rating, by deleting your review from every beening seen by anyone.”

Helpful Report

Posted 1 year ago

“Removed a perfectly valid review because it was negative and because the merchant claimed it was fake, they agreed with them. This was for a bottle of alcohol replacement drink and flagged 7 months after the purchase. I dont keep receipts for that long for a consumable product thats gone within a month.”

Helpful Report

Posted 1 year ago

“Yet again my review of EE has been taken off again. What is the point of having a platform to make a genuine review. Trustpilot is totally fake only in there interest only five stars reviews. Have seen these they don't add up correctly. Trustpilot is corrupt. Should be shut down.”

Helpful Report

Posted 1 year ago

“Why would anyone write a review on trustpilot. Because trustpilot is paid to take of bad reviews. According to online people get paid to give good reviews, really which not genuine reviews. All about money for trustpilot.”

Helpful Report

Posted 1 year ago

“As an online retailer, Trustpilot's business model is rather like a ransom. They allow anyone to leave a review about a company, and if your company is not signed up as a paying Trustpilot client, they weight the lower scoring highly negative reviews towards the top of a companies default reviews listing, and if challenged to take these reviews down, Trustpilot will go to great lengths to defend these negative reviews. However, once you sign up your company with Trustpilot, they give you much greater latitude to challenge negative reviews, and get them removed, their weighting of showing negative reviews towards the top of a companies review listings is also dialed down. So companies are motivated to sign up as a paying client with Trustpilot, as they can improve their companies reputation. If you don't want to pay Trustpilot's ransom fee which would allow you to manage your companies reputation on their site (it's a lot of money). You can play Trustpilot at it's own game, as it's sailing close to the wind in legal terms, it has to be careful that these negative reviews are from real customers. You can dispute all your negative reviews with Trustpilot by letter, and also ask some of your existing customers to leave reviews on Trustpilot, to dilute the negative reviews. That's about all you can do with Trustpilot, I can tell you Trustpilot employ many more employees selling Trustpilot aggressively to potential companies, than they do in any other part of their organisation. It's a successful business model, but don't kid yourself it's anything but a ransom business model.”

Helpful Report

Posted 1 year ago

“This site you can only have account. Really it was bad my software on my phone. Really it was blocked. So I created another Gmail was welcomed, till mentioned Gmail issues, plus Google it was flagged up as fake. So how can this site we are aware of this and not playing by the rules have screenshot of this. Which has been taken off to public view.”

Helpful Report

Posted 1 year ago

“Trustpilot is the one review site to go to. You can rely only real reviews are posed, ensuring you get a realistic view of the company at hand.”

Helpful Report

Posted 1 year ago

“They remove my geniubne reviews and won't tell me why- I suspect it's because the reviews are negative and the company involved has some influance over what reviews are kept. And I am an "authenticated" reviewer!”

Helpful Report

Posted 1 year ago

“My review of eharmony.com got deleted because I pointed out that after each negative review, they seem to generate a bunch of positive reviews, which gave me the impression that either eharmony.com or Trustpilot might be involved. Additionally, despite verifying my purchase with eharmony.com multiple times, my review was never shown again, leading me to lose trust in Trustpilot as well.”

Helpful Report

Posted 1 year ago

Trustpilot is rated 1.4 based on 2,780 reviews