Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,781 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,781 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

Write Your review

Tell us how Trustpilot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Trustpilot 1 star review on 25th November 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered business signs from one of your companies which your clever and dishonest technology hid the many bad reviews. I would never have touched this awful company if I hadn’t read your untrue biased displayed reviews. Elite Signs, Birmingham UK. They even display illegal fake approved Body Logos”

Helpful Report

Posted 5 years ago

“Is NOT HONEST! They favor and could even be sponsored by the companies that customers are reviewing, therefore they only post favorable reviews. If you have a gripe with a company, they will drag you through the mud making you provide "documentation" for your experience. This is ridiculous! Go to Yelp and other sites that allow free open posts. NOT trustpilot!!!!”

Helpful Report

Posted 5 years ago

“I refused to leave a 5 star rating to Trust Pilot does except the expression "Idiot proof", was classed as inappropriate.”

Helpful Report

Posted 5 years ago

“I'm becoming awful suspicious of trustpilot. Are they owned by Indeed? The very same place that is packed full of fake job links?”

Helpful Report

Posted 5 years ago

“Scam company that support other scam companies”

Helpful Report

Posted 5 years ago

“Shocking . FRAUD, SCAM All the good verifies reviews from my company have been removed Without any explanation. Those reviews were placed on more 3 months. We contacted all those customers to send the email to truspilot and until today no genuine have been placed back. I think is the time to take legal action. Trustpilot work with competitors companies with the aim to distroy others businesses. Warning truspilot is the fraud company I will place this reviews everywhere, newspapers and TV. We do have evidences of genuine purchases services with those customers. We spend more than 3 months and they were only removed genuine verify reviews in our platform for us to stop running the business. Also they contacted to scam our money They SCam our money. FRAUD, FRAUD SCAM TRUSTPILOT. I RAISE MY VOICE ON TV AND IN YHE COURT WE DO HAVE EVIDENCE. AND ALL OUR CUSTOMERS WILL ASSIST US IN THE COURT. YOU ARE A FRAUD”

Helpful Report

Posted 5 years ago

“I cant do reviews.”

Helpful Report

Posted 5 years ago

“I can't do reviews!”

Helpful Report

Posted 5 years ago

“You can't trust Trustpilot. We gave a bad review to Total AV antivirus after their product destroyed one of our computers. All Total AV had to do was to say that we didn't buy their product. The invoice we received from them was in the form of an email, and that email was lost when their product destroyed our computer. We have the charge from Total AV and a refund on our credit card statement, and we provided Trustpilot with evidence that Total AV had been liaising with my wife through an email that she had forwarded to me before her computer was destroyed. This should have been enough evidence that we did in fact purchase the product, but NOOOOOOO!, Trustpilot decides to side with TotalAV. That Trustpilot 5 stars everyone seems to have means absolutely nothing.”

Helpful Report

Posted 5 years ago

“Ridiculous that the company cannot remove themselves from this or even do anything more than take abuse. Customer service is useless. Had numerous made up reviews and also one customer who was harassing the company was allowed to keep editing their review and nothing was done - the made up reviews were refused and could be contested further, but why bother by this point? This platform gives trolls another voice and makes a business feel powerless.”

Helpful Report

Posted 5 years ago

“Trust pilot is a waste of time if you have a bad review of a company the company can have it taken down until you prove you had a bad experience which is double the work and most people wont do it so the reviews are not! accurate do not trust trust pilot!!!!!”

Helpful Report

Posted 5 years ago

“Removed my legit negative reviews. Those were about a website that is selectively scamming users in order to maintain some kind of ponzi scheme. (GG2U.org) It looks like companies are allowed to remove negative reviews in a matter of clicks.”

Helpful Report

Posted 5 years ago

“We don’t have a trust pilot account because they allow FAKE REVIEWS. Someone has left a negative comment about our company, we have never heard off. Stay away from it just do your research on the company.”

Helpful Report

Posted 5 years ago

“I no longer trust the reviews I left a negative on a company that’s legit and was removed Think the reviews are doctored”

Helpful Report

Posted 5 years ago

“They make up the rules and allow some reviews and not others. They don't properly check the reviews at all and trying to speak them is like speaking to a robot. They delete there own bad reviews. Funny they don't have a review page for themselves on their own website? This page or here https://www.sitejabber.com/online-business-review#trustpilot.com_(Trustpilot) tells the real truth! Hope they are found out for what they really are one day and big companies stop using them.”

Helpful Report

Posted 5 years ago

“Of course, it's a useful service, but once you're in among the weeds, questions begin to be raised. Most recently, I added a review about an online seller. I explained why I didn't buy from them after I reached the checkout because what was advertised as a FREE DELIVERY service was in fact anything but. Rather than responding to my review the seller complained to Trustpilot and had my review removed. The reasoning given by Trustpilot was I hadn't actually had "a customer experience". This seems like a nonsense to me. I never claimed to have bought anything. In fact the whole point of my review was to explain why I my limited "customer experience" led me to choose not to buy. Trustpilot's stance is that you need to be willing to enter knowingly into a bad "customer experience" before you earn the right to alert others to it on their website: take a bullet or move over. For me it raises the question of what other collusion exists between sellers and Trustpilot. This experience significantly impacts on the credibility of the website for me. At some stage it will stretch beyond breaking point.”

Helpful Report

Posted 5 years ago

“Trustpilot removed x2 negative reviews I had posted. These reviews were from x2 Bicycling Companies from the UK (I am in the USA). I had all the documents and emails to verify everything I had stated (the truth)... Yet, somehow, Trustpilot removed those negative reviews I had made on Merlincycles.com and Wiggle.com. Sadly customers lose when these types of review sites manipulate their reviews. Just look around on other review sites and you will see why the x2 companies I mentioned have such bad reviews!”

Helpful Report

Posted 5 years ago

“Total BS. A company should not be allowed to FORCE you to have a profile. There are other review companies out there that businesses use to collect customer reviews. Clearly the ONLY reason customers go to Trust Pilot when a company does not PAY them for their system, is to write bad reviews. This is unfair and should be stopped. My thought is everyone should sue Trust Pilot.”

Helpful Report

Posted 5 years ago

“Good evening I think they go to 2 ends take the money from which postcard we google and take the money from which we advertise we mean doctor unlock.net Appleiphoneunlock.uk and other sites that take into account the world and take money from the dances because to delete us the bad reviews about them but if they were dances in our place the deceived do not know what they would do thank you”

Helpful Report

Posted 5 years ago

“I've tried to get reviews removed and the trustpilot compliance team doesn't even bother responding to my emails. If anybody has had any luck with them I would love to know”

Helpful Report

Posted 5 years ago

Trustpilot is rated 1.4 based on 2,781 reviews