Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,781 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,781 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 25th November 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m writing a bad review about Trustpilot because I can. I’ve had a bad experience with them, as anyone can write anything on these things, destroying a businesses perception to their market. Until sites like trust pilot police their own content more, they deserve bad reviews too, even though, they are a good company, I hope you read this Jillian from Trust pilot. Love Arran at Jobdotcom.”

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Posted 5 years ago

“they just post fake reviews and charge a fortune to administer your page. Not worth it.”

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Posted 5 years ago

“Thank you for calling customer care helpline number good day any help any help so much thank you”

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Posted 5 years ago

“Let me start off by saying I work 8 hours a day on a computer and navigate through websites on a regular bases. That being said, I can't register using my email with the website to leave a review about a company I've recently used. I haven't logged in my facebook account in over a year and a half and sure as hell don't want to log in now to leave a review and I don't want to use my works gmail to leave a review. My Yahoo email was not working for my registration. I understand you want legit reviews and i respect that, but if your not allowing people to register on your website using their Yahoo email or other emails then what is the point of your service? Stupid website with either bugs or Yahoo discrimination.”

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Posted 5 years ago

“Afternoon tea at 30 JAMES STREET WE WENT FOR AFTERNOON TEA ON FRIDAY 27TH SEPTEMBER. WE WERE TOLD THAT A WEDDING A ON THAT DAY SO 3.00PM WOULD BE AVAILABLE. WHEN WE ARRIVED WE WERE TOLD TO WAIT half AN HOUR AND IT WOULD BE ON 7TH FLOOR. AFTER WAITING FOR MORE THAN HALF HOUR WITH WEDDING STILL GOING ON WE THOUGHT WE SHOULD LEAVE. WHEN WE BOOKED THEY COULD HAVE SAID TO CHOOSE ANOTHER DAY INSTEAD OF GOING ON A BUSY TIME. AFTERNOON TEA IS EXPENSIVE AT NEARLY £40 FOR TWO AND WE EXPE TED BETTER TREAMENT ESPECIALLY AS WE TRAVELLED 20 MILES TO THE HOTEL. I DID EMAIL THEM BUT GOT NO REPLY. WE WENT BECAUSE IT WAS A BIRTHDAY TREAT FOR ME.”

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Posted 5 years ago

“You allow three mobile to remove 99 percent of their poor reviews. Trustpilot can not be trusted you have lost the plot”

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Posted 5 years ago

“Total waste of time, genuine reviews get removed even if you present them with valid order numbers, forward the email exchange with the company detailing the problem.... I wouldn't trust Trustpilot with watering a cactus”

Helpful Report

Posted 5 years ago

“I wrote a review with order number, the tracking number, everything, detailed the problem and asked the company to please solve it as their customer service goes "it is another department" - the site in question is Vestiaire, and an item seems forever stuck with them and is not sent from their end. I even sent TrustPilot the reply of the company. It was up for 5 minutes and then got removed as apparently flagged by the system, the system seems to flag about everything that does not give 5 star reviews IF the company pays TrustPilot.”

Helpful Report

Posted 5 years ago

“This company is no longer credible as a forum for objective consumer reviews. I wrote a polite, honest and fair review about a company that I have shopped with for almost 20 years and they decided not to publish the review on the grounds that their system had picked it up as not genuine. I queried this and questioned why they hadn't asked me for evidence - their response - silence. It's very easy for a company to self sabotage and become out of touch. The whole point of a review site is to be objective and reviews give a consumer a space to be objective in their praise or criticism of their experience. Needless to say I will not be using the site or relying on their reviews as you have to wonder which ones have been allowed through. The platform is no longer fit for purpose.”

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Posted 5 years ago

“I would not trust-Trust pilot or their reviews Terrible company Unreliable and Untustworthy”

Helpful Report

Posted 5 years ago

“As a business they would not remove some of our reviews left by customers or ask the reviewer to edit their reviews when the reviews contained false information. Apparently they're not a "court of law" so don't get involved. As long as you're a customer you can make up any old rubbish about your supplier and nothing will be done about it by TP - ABSOLUTE JOKE. You may not be a "Court of law" TrustPilot but I'm quite sure you'll find yourself in one over the coming years. Burying your head in the sand over such things isn't acceptable, nor is damaging hard working businesses.”

Helpful Report

Posted 5 years ago

“They do not remove dead companies from their site. Do not use they hold companies that sign up hostage to make them look like they are big. Dishonest company. Using others property to push their goals for money.”

Helpful Report

Posted 5 years ago

“Unreliable I used Trustpilot to get information on a company (erasmusu.com). The reviews seemed great and I finally decided to use their services. Turned out their services were terrible and so I wrote my own review on Trustpilot. The first one got flagged and disappeared because the company themselves deemed it to use defamatory terms. So I rewrote another review trying to not do the same mistake and more soberly recounted my experience, just so the TrustpilotCompliance Team would then remove it because as they said: "we've been unable to verify the authenticity of it". But no one asked me before to verify the authenticity of my review. Also, I wrote almost a 2 page long, very detailed review of my experience, so this to me seems very strange as to why my review seemed disingenuous to them. After trying to contact them through their compliance mail system unsuccessfully multiple times, I decided to call them but there you can only get in touch with people that have apparently nothing to do with the reviews and the verification of those. It's very obviously just designed for the paying clients (aka the reviewed businesses). The businesses get all the rights and are able to flag and take down reviews left and right for no reason and get away with it. My review has been under verification for weeks now... so yeah companies themselves have a big influence on their ratings and thus these ratings are pointless!”

Helpful Report

Posted 5 years ago

“Unreliable I used Trustpilot to get information on a company (Erasmusu.com). The reviews seemed great and I finally decided to use their services. Turned out their services were terrible (actually it's just a big scam) and so I wrote my own review on Trustpilot. The first one got flagged and disappeared because the company themselves deemed it to use defamatory terms. So I rewrote another review trying to not do the same mistake and more soberly recounted my experience, just so the TrustpilotCompliance Team would then remove it because as they said: "we've been unable to verify the authenticity of it". But no one asked me before to verify the authenticity of my review. Also, I wrote almost a 2 page long, very detailed review of my experience, so this to me seems very strange as to why my review seemed disingenuous to them. After trying to contact them through their compliance mail system unsuccessfully multiple times, I decided to call them but there you can only get in touch with people that have apparently nothing to do with the reviews and the verification of those. It's very obviously just designed for the paying clients (aka the reviewed businesses). The businesses get all the rights and are able to flag and take down reviews left and right for no reason and get away with it. My review has been under verification for weeks now... so yeah companies themselves have a big influence on their ratings and thus these ratings are pointless!”

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Posted 5 years ago

“Excellent work”

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Posted 5 years ago

“As others have stated, Trustpilot allows companies (Spot.IM) to "report" and "escalate" reviews the company finds unfavorable, therefore silencing the review and effectively rendering it useless. this in turn renders Trustpilot useless.”

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Posted 5 years ago

“I had service with a company which went okay at first. After a while I had problems with the service. I got in touch and the company weren't helpful. It was an online security service and after a week of being unable to log in and check my account or use it the company in question still were not helping. The people there were rude and I asked for some patience telling them about a disability I have making things hard online at times in the sense of even being able to see the screen in front of me. At that point the antagonistic behaviour ramped up to a vicious degree. After a couple of months I went to Trustpilot to leave a review after being so incensed by being treated so badly (in the end the company banned me for their mistake and half refunded me leaving me out of pocket for an app I had to buy as theirs was unreliable) .. After leaving the review it was reported. Put under consideration and banned. So Trustpilot essentially enabled a company who were being misleading to carry on being antagonistic to a payed customer who had tried their best in difficult circumstances. Companies pay truspilot for reviews .. Even got in touch with their sales tea and have a screenshot of them saying "at Trustpilot nobody cherry picks reviews - transparency is a 24 hr job .. however you can report a review if it breaches guidelines" My review never breached any guidelines ... I got in touch with trustpoit who said it was banned for "suspicious patterns". . Only pattern was a disabled customer was struggling with and online service then got their review banned for highlighting poor service. Disabled people are always on low income and always get ripped off by unscrupulous companies. . Trustpilot essentially help enable me to not get refunded or leave a review to help others. In the end they banned me from logging in and I cannot even get onto their account.. Though their email clearly states "they hope this does not deter me from more reviews" .. Companies pay them for the service.. All you need to know from my experience ... antitrust pilot would be more accurate. I will take this up with disabled orgs in the UK and try to highlight that this company should not be trusted and reviews of companies taken as read particularly for vulnerable people ! really shocking .. In the photo you see Trustpilot says it's system filtered the review. This is true as being dyslexic I accidentally missed a link .. however they had the choice to honour the review (which is true) or not .... Suspicious patterns = disabled person getting bad service of rude company I guess ! bemused.. shocked ... thought they were useful .. !”

Helpful Report

Posted 5 years ago

“I started to sign up & unfortunately gave them my email address, then decided, "I better research these guys". Well, in the middle of research, the emails started coming and never stopped (to sign up) and "all the benefits" yada yada yada. This is the type business I learned (as a child) of which to steer very clear. Now if I can just get them to stop writing all that stupid spam. Amateurs it seems.”

Helpful Report

Posted 5 years ago

“We posted a negative review of a business, gave them two out of five stars. The business complained and claimed we had never done any business with them, our statements were false. Trustpilot placed our review under "review", and requested invoice numbers for our payments to the business we reviewed. Trustpilot pretend to be some sort of a Global Supreme Court of business evaluation. Don't touch these guys business not even with a 20 ft pole.”

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Posted 5 years ago

“Absolute scam, hold your business hostage”

Helpful Report

Posted 5 years ago

Trustpilot is rated 1.4 based on 2,781 reviews