Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,782 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,782 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 25th November 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trustpilot isn't interested in the truth, on the whole it is just a winge forum for miserable gits who haven't got their own way. There are some genuine customer complaints but most are one sided, inaccurate and vindictive, written by spiteful people who just can't accept they are wrong.”

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Posted 6 years ago

“Posted a negative review for a company that has horrible reviews with BBB, Yelp and other sites. Funny how Trust Pilot lets them have so many positive reviews. I looked through a number of the positive reviews and they are obviously fake, yet they keep them. My review gets removed. Obviously paid by the company since said company promotes Trust Pilot to verify their good reviews. No trust with them, do not rely on their fake review service.”

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Posted 6 years ago

“You can't trust Trustpilot reviews. They don't validate them, and if the company pays them enough they will remove bad reviews. They let loads of fake reviews through. I even tested it on my own company. Do not use. Hopefully, there will be a change in the market and Trustpilot will stop being so dominant just because they have loads of money for advertising.”

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Posted 6 years ago

“Today I found out from a Trustpilot rep, on the phone, that no matter how many stars a company has or has not got, TRUSTPILOT staff will decide their own final figure for the company, and they will decide how many stars it has, it's not an average at all. The reason I asked was because I saw one company had two times one star but were given a final's figure of 5.4, which out of five is obviously impossible anyway, and three stars overall. This is ridiculous. The rep said that even if I company has over 500 single stars, if they decide the company is better they will give them a total of three or four stars, eventhough they've had nothing to do with the company themselves at all, never been there, never used it. This is not JUST a con, it's absolutely disgraceful, I can guess who is paying them now.”

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Posted 6 years ago

“If you produce a negative review they come down on you like a ton of bricks. Not sure why they even exist.”

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Posted 6 years ago

“I usually leave a review after receiving a service, with Trustpilot I gave up doing so, even if the company responds and addresses the issue, if they pay Trustpilot, the review gets removed. Some companies sent me a request and a link to review them, which I did, if they didn't "claim" (read pay) for it, the reviews were also "flagged" even if they were good. I think the site is the biggest scam out there, I make it a point to not buy anything from sites highly rated on Trustpilot”

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Posted 6 years ago

“Bad – unacceptable experience, unreasonable and rude conduct.”

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Posted 6 years ago

“I strongly believe Trustpilot is a big scam. They are ruining the name of good companies which has a reputable brand name. This is the proof of that. If you pay close attention to the reviews, you'll understand it.”

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Posted 6 years ago

“I have posted two complaints with Trustpilot, one regarding a complaint with Car Phone Warehouse and one with a subsidiary of Tripadvisor. Once posted i was contacted within a few hours by both the companies and i received refunds from both. I had originally contacted both the above companies via their complaints/customer services department but was given the run around. Can only speak as i find . cannot fault Trustpilot”

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Posted 6 years ago

“Unsavoury response from trustpilot if they deem something wrong when someone's christian / first name is used legally - via UK Companies house. So what if it in the worst case scenario identifies someone who's already in the public domain? Grow up Trustpilot. This is 2018. Worse case of customer bias I've seen in a while, all the time to protect their dumb customer named wewantanybike.com who are inept and excuse driven, and just in my opion are trustpilot now, although neither one have my "Trust" becasue of how they've behaved improperly”

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Posted 6 years ago

“They are removing bad reviews, most companies have excellent fake reviews on Trustpilot. I was just asked to prove that my bad review was genuine and if I fail to legitimate, my review will be deleted forever.”

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Posted 6 years ago

“Trustpilot website is scam for business owners, they letting people post fake reviews on your business, and email you to pay them to remove the bad fake reviews. they are just another scam online”

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Posted 6 years ago

“Every time I try to review a company on Trustpilot my review gets reported to Trustpilot. I edit and edit but it never get put up live. My wife reviewed the same company and again her review got reported and is no longer live. So this company dont get pretty much any negative reviews as they get them removed by Trustpilot. Even when I said I have the documents to back up my review it still got removed. So Trustpilot should be renamed as FAKEpilot”

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Posted 6 years ago

“I'm a trust pilot customer unfortunately the service they other is criminally poor . I have issues that need addressing and I'm unable to contact them. They allow libelous statements to be posted harming our sales and therefore putting 250 jobs at risk.”

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Posted 6 years ago

“It's the 2nd time I've used Euro Car Parts online, both times a long delay before getting stuff ordered, no communication from them, I've been waiting two weeks for an item still says processing”

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Posted 6 years ago

“They have deleted my bad review because it has "offended" the reviewed company. Censorship in it's finest.”

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Posted 6 years ago

“Trustpilot are allowing rating reviews that are posted to obtain financial gain as already stated by Alpha one week ago. I have emailed Trustpilot who do not appear to care. The energy company I am objecting to is Bulb, who reward existing customers with £50 every time a customer uses their review code. Nearly every 5 star review is more intent on promoting that code although Bulb have said including a code is against their terms and conditions. However they tried to have my review removed within a couple of hours because I posted my thoughts on the matter. Trustpilot need to include a strict set of terms and conditions to stop all reviews that include any possible financial gain and use of this as paid advertising. I now ignore Trustpilot reviews as they are worthless. I will however say they did not remove my review from Bulb Energy.”

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Posted 6 years ago

“Never wanted my business on there. Customer service is awful. They delete positive reviews. They make you pay to have positive reviews. Its not helpful just a waste of time. Customer service person verbally abused me then threatened me. I am seeking legal advice. I would never trust trustpilot.”

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Posted 6 years ago

“Do NOT believe their reviews! Companies pay trustpilot.com to give them a high ranking. I recently posted a one-star review about a company and trustpilot.com keeps pulling it saying there is an "issue".”

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Posted 6 years ago

“This company sells their ratings to the companies they are supposed to help us consumers avoid. Im a business owner and have numerous 5 star reviews. I had a dissatisfied customer and they left a 2 star review on trust pilot. Trust pilot contacted me and asked if I wanted to delete this review for a fee. Thats not the point of letting consumers look into a company they are going to work with. There is NO TRUST in Trust pilot they are just selling reviews to companies. Its a scam and dont believe what you read on their site. Its a total SCAM!!!”

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Posted 6 years ago

Trustpilot is rated 1.4 based on 2,782 reviews