Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,783 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,783 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 25th November 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“yellow press level”

Helpful Report

Posted 7 years ago

“Trustpilot = DONT TRUSTPILOT Had verbal and written confirmation of my renewal contract price (which I proved to them) and they have now reneged, stating that they have grown and have a higher demand for their services and therefore cost have gone up. I was paying for a LITE package at £780 p/a for several years (which I paid in advance each year). They wanted £4,800 for this year of 2017. It has gone up 4 times of the original cost !!!! They then offered a reduced cost to £3000 p/a which is still 3 times the original cost. I understand prices increase but this much !! They are just trying to sell the dream of the advantages of being with them and not looking at the fact of a long standing client. It appears that TrustPilot are not as customer focused as you may think and their try to appear . If they are selling the idea of an open forum and review platform for genuine customers to voice their opinions of other businesses utilizing their services.....then surely TrustPilot need to take into account of their own actions and how existing clients are treated ! I look forward to TrustPilot honoring their agreement....but dont hold out much hope ! UPDATE - 26.10.17 Had reply for TP - they are still missing the point - I want THE SAME PACKAGE I have had for years - I do not want to upgrade....I dont want to be upsold just to provide me with the same agreed costs and service !! UPDATE - 27.10.17 - 17:16pm TP still dont get the point - I have been offered the LITE package and its functions - That is what I agreed to and wanted. TP tried to upsell myself to Pro which I did not want and simply wanted. Instead of trying to take my review offline by advising me to contact the agent - why not TP simply pick up the phone and call me and HONOR your agreement ? TP are simply trying to back track on my contract and increase charges by offering higher packages that are not required. You still have the LITE package in service which I was offered at £1800 (I have just received an updated quote). So the package is still in service. BTW - This account is for 8 stores and I have another part of the business which I use all the same functions required at £780.00......so you cant tell me you dont offer that package and service anymore?? Absolutely Awfwl Service.....quiet simply TrustPilot want to upsell and not honor their longstanding customers agreements !!”

Helpful Report

Posted 7 years ago

“Trustpilot are not recognized on the internet by many peopel so you are wasting your time writibg reviwe”

Helpful Report

Posted 7 years ago

“Crammed full of fake reviews, half of which aren't even written in proper English with odd names of people or just bland names.”

Helpful Report

Posted 7 years ago

“Used Trust Pilot to write a less than favourable review about Gigaclear broadband provider, all of which was factual having done quite some investigation via email and phone calls to solicitors around Gigaclears permanent wayleave. Anyway long story short, Gigaclear complained and the review was removed citing it didn’t meet Trust Pilots policy on reviews......astonishing, as it now appears a company logs a complaint and review removed even though it was absolutely factual and could be proved which I offered. I now find myself leaving a bad review about a review company, I wonder if they understand irony?”

Helpful Report

Posted 7 years ago

“Trustpilot shields some of the companies from bad reviews. In my case this happened with a shady Chinese company SheIn (which I gave 2 stars - for being able to return their junk): 1. When writing the review there's a field for "order #", however with no indication this is mandatory for the review to be published. I didn't fill it up. 2. They contacted me saying the publication has been put on hold until I provide the order no. I sent it to them. 3. After that I got this response: "Unfortunately, what you have sent is not enough for our process. If you could send us a PDF file, screenshot or forward email of proof of purchase, for example an e-mail from the company containing the order number, your name/email address, the date and the company name/logo that would be great." Now you know on who's side the Trustpilot is. And btw. SheIn is junk, don't waste your money with them.”

Helpful Report

Posted 7 years ago

“I complained to Trustpilot that a company was advertising that it had a higher rating than existed on the Trustpilot website. My experience with this company was as bad as it gets. They advised my complaint was closed and did nothing. Trust "Trustpilot"?-no!! Just another devious and dishonest internet company that had found a way to make money and will take no action against their paying "customers" no matter what the complaint.”

Helpful Report

Posted 7 years ago

“I reviewed a website on their platform which is a scam and they complained to trust pilot and had my review removed. This website I reviewed is nothing short of an ID scam and they will also scam money from you, but trustpilot will let fake positive reviews be made. All the website in question has to do is tell them to remove the review and they will. Trustpilot are not to be trusted ay all.”

Helpful Report

Posted 7 years ago

“the reviews are bogus - not certain what their business model is but it appears they may get many bogus negative reviews and then charge businesses to remove the negative reviews!!! Just my take.”

Helpful Report

Posted 7 years ago

“They remove reviews from anyone saying anything negative and true about one their 'precious' corporations. Absolute joke of a company, don't trust Trustpilot.”

Helpful Report

Posted 7 years ago

“Trustpilots website shows Harrods as poor, Marks & Spencer as bad, John Lewis as bad, Selfridges as bad and we know they are four of the best companys. If you examine the categorys these company's are in you will see that they are not inviting reviews, which means that they have not joined Trustpilot. Strangely the company's at the top of any category have all joined and the ones at the bottom haven't which make the rating and percentage meaningless. It is a flawed business model. This website should be called untrustworthy pilot. Unless you join you will get trashed, just look at Harrods.”

Helpful Report

Posted 7 years ago

“Ratings there are FAKE . Bewertungen sind FAKE . BETRUG !”

Helpful Report

Posted 7 years ago

“I totally agree, they are fraudulent. They have created a Trust Pilot page for my business after I had many sales calls and said no to subscribing to them. They have put negative reviews on my business, then ring me again to charge me £1000 a month to give me access to put it right. Its a big fat con, and the sales people are arrogant and abusive if you do not take out their packages. They don't take no for an answer & keep on calling, had to block thier number! Do not trust do not touch, beware.”

Helpful Report

Posted 7 years ago

“they are fraudulent. They leave negative reviews on my business, then ring me to charge me £1000 a month to make it right. Its a big fat con, and the sales people are arrogant and abusive if you do not take out their packages”

Helpful Report

Posted 7 years ago

“They deleted my review of Kiwi.com saying that the transaction happened 14 months ago, and that they only accepted negative reviews which happened in last 12 months”

Helpful Report

Posted 7 years ago

“I was looking for a car dealer. There's a very very dodgy one in my area - all the locals know - yet on TrustPilot it was right near the top of their league table with average 9.3 starts (out of ten)! At the very bottom of the league table - 120th -scoring just 1 point is no less than Mercedes Benz! I since found out that companies near the top of the list all pay TrustPilot substantial amounts of money.”

Helpful Report

Posted 7 years ago

“DO NOT USE THIS IF YOU ARE A BUSINESS, THEY HAVEN'T TAKEN THE TIME TO LEARN ANYTHING ABOUT OUR COMPANY AND ALLOW UNVERIFIED NEGATIVE REVIEWS TO BE POSTED ON OUR PAGE FOR PARTS OF THE SERVICE WE ARE NOT RESPONSIBLE, WHEN WE REPORT THESE REVIEWS WE GET AUTOMATED EMAILS STATING WE ARE MISUSING THE WEBSITE IN AN ATTEMPT TO CHEAT IT AND ARE BLOCKED FROM REPORTING TOOLS, THEY ALSO POSTED A MESSAGE ON OUR PAGE TO THIS EFFECT TO WHICH WE ARE CONSIDERING LEGAL ACTION FOR DEFAMATION OF CHARACTER. THEY WILL NOT CALL YOU DESPITE SEVERAL REQUESTS AND DO NOT WANT TO WORK WITH BUSINESSES, ALL THEY CARE ABOUT IS COLLECTING THE SUBSCRIPTION FEE AND NOT ACTUALLY COLLECTING VERIFIED GENUINE REVIEWS. YOU DONT EVEN HAVE TO LEAVE A REAL NAME ON THEIR REVIEWS SO HOW IS THIS A TRUSTED REVIEW WEBSITE????? BOOKABUILDERUK.COM”

Helpful Report

Posted 7 years ago

“TRUSTPILOT ARE HORRENDOUS, WE USE THEM FOR OUR BUSINESS AND THEY ALLOW UNVERIFIED REVIEWS FROM ANYONE TO LEAVE A REVIEW ABOUT PARTS OF A SERVICE WE ARE NOT RESPONSIBLE FOR AND WHEN WE REPORT THE REVIEWS THAT ARE NOT RELEVANT TO US THEY BLOCK OUR ACCOUNT AND SEND US AUTOMATED EMAILS SAYING WE HAVE BREACHED THEIR TERMS, THEY ARE A CON THEY WANT BUSINESSES TO HAVE BAD REVIEWS SO THEY KEEP COLLECTING THE MEMBERSHIP FEE TO BE ABLE TO GET THE REVIEWS REMOVED.”

Helpful Report

Posted 7 years ago

“Very, very many fake sounding reviews on this sites, and others that read like advertisements”

Helpful Report

Posted 7 years ago

“They brag about their sophisticated system of detecting fraud reviews but they allow people creating multiple profiles which on their user guidelines they say is a violation. Even when you report them, they will actually not look into it and just let them sit on your page! I think they really allow this kind of rubbish so you would be forced to get a paid page cause that's the only way you will have a bit of control over these reviews. But if you don't opt to pay, well they will just let your page get swarmed by deregatory reviews!”

Helpful Report

Posted 7 years ago

Trustpilot is rated 1.4 based on 2,783 reviews