Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,821 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

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Metrics

1.4

Based on 2,821 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

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Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 10th December 2024

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had my review taken off from trustpilot again. Facts about this network is terrible plus. Taken off rubbish.”

Helpful Report

Posted 1 year ago

“Ihre Meinung auf @trustpilot zählt nicht!!! Sobald Sie eine Negative Bewertung auf @truspilot eingeben, wird diese kurze Zeit danach gelöscht. Where is the Trust @Truspilot ? ------ @Truspilot - keine objektive Meinung. @Truspilot löscht die meistens Feedbacks. Verwendet einfach andere Services die objektiv, ehrlich und nicht korrumpiert sind.”

Helpful Report

Posted 1 year ago

“I had a bad experience with a utilities provider at the start of this year so left a review of them on Trust Pilot. A couple of weeks ago I got an email from TP informing me that they had removed my review as they didn’t believe it was genuine. It absolutely was genuine and I could have proved it had they asked. I kept my TP profile anonymous as I didn’t like the way companies could reply to you and see your real name (why should they be able to do this?) This is why I believe they removed my review. Either that or the company I reviewed incentivised them somehow to remove it. Mine was far from the only negative review. This experience has assured that I will never leave a review on TP again and neither will I trust other people’s experiences as there is a clear bias. I have read some interesting information about them since my experience and it seems they aren’t as trustworthy as they portray themselves. It is a shame for the good companies as well but in future I will review here and another popular review site so I know my reviews will remain no matter how good or bad my experience.”

Trustpilot 1 star review on 27th July 2023

Helpful Report

Posted 1 year ago

“I wrote a negative review about Bradford Exchange on 22 November 2022, who had refused to provide refunds for two returned items despite their full 365 days refund guarantee. I wrote it off as a bad debt after chasing them for months to no avail. I didn't amend the review since I wrote it. Shockingly, without warning, Trustpilot removed my review on 26 June 2023 citing they "couldn't verify its authenticity, and on that basis, we’ve removed your review from our platform". Trustpilot indiscriminately removed reviews because they couldn’t verify their authenticity, and their software has flagged the reviews for having unusual features or suspicious patterns. (Ironically, they never provide consumers with proof for this claim) While all the positive reviews go unchecked since there is no need to verify their experience. There is no point in emailing proof, their content integrity team will blatantly ignore it, and I have not heard back from sending them proof of my experience.”

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Posted 1 year ago

“Trustpilot does like real reviews. I posted a review about job search engine. Told it has been removed. Yet again in favour of them paying to take of bad reviews. All reviews are totally fake especially 5 star. Does not relate to anything what people say.”

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Posted 1 year ago

“Betrouwbaar”

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Posted 1 year ago

“Mark and damianos went above and beyond to get my furniture in were both very helpful”

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Posted 1 year ago

“I used to love Trustpilot and reading the reviews to help make a purchase decision but the past few years, that platform has gone downhill badly. I've had an account for almost 10 years and I've contributed to around 130 reviews. Albeit, most of them are bad reviews because the truth is, many of the retailers I've dealt with had ripped me off or played me in some ways; now it's more prominent with Chinese websites pretending to be legitimate American brands. But Trustpilot has lost my trust as a reviewer and a reader. In my opinion, NO ONE should have to verify their identity to write a review online. Order number, order confirmation, your name or screenshots should be fine but asking someone to upload their ID with their personal information just to write a review is ridiculous. This platform is so concerned about people putting fake reviews meanwhile there's plenty of scamming websites out there with 100s of fake positive reviews that Trustpilot never removes despite I've flagged them multiple times. However, once the company/scammer flags YOUR honest review, Trustpilot suddenly asks for a boatload of info to "confirm" your experience. Just because I didn't order from a particular business, doesn't mean I didn't have an experience with them. E.g., if you use software or a tool at work but you're not the one paying for the subscription, are you not allowed to share your negative experience on Trustpilot? Furthermore, upon providing info to Trustpilot multiple times to keep my negative review up on a scammer one who was recently on the news after being caught by the FTC themselves, Trustpilot never deleted the fake positive reviews but kept pestering me to provide info for my negative experience. It's ridiculous. They've done this to me 3 times and I've been an honest contributor for years. This is one of the worst practices Trustpilot has suddenly started the past years. Yes, I understand competitors can be ugly and leave fake reviews, but that's the cost of doing business and for my business, many people left me unjustified negative reviews too. I just respond to them nicely and move on. The only ones I ever report are ones that are intentionally obvious spam or ones with racial slur/hate speech or non-related gibberish. Yet those reviews aren't removed but a detailed 2+ paragraph review detailing every aspect of an experience is deemed untrustworthy to Trustpilot!”

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Posted 1 year ago

“Thanks P.T B90/UK”

Trustpilot 5 star review on 30th June 2023

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Posted 1 year ago

“I raised issues with Gmail via trustpilot. My review was taken of. I can't login to old Gmail account. It was hacked even left review via Google play about this nothing done. Also contacting problems this did nothing at all. Google is unriable. With old account hacked brides from Russia, special deals on medication etc all in dollar signs. Plus loads more nothing was relevant, other people I know had the same issues problems. Gmail is unreachable for support, feedback does nothing.”

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Posted 1 year ago

“I don't write reviews often only when it's amazing experience or really bad. But I realised all my bad experience was removed on Trustpilot, several times I sent a proof of experience, but reviews never been published!”

Trustpilot 1 star review on 27th June 2023

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Posted 1 year ago

“As trustpilot goes nothing good with them. A work search engine for a very long time poor, suddenly has improved. As for this particular job search engine found it unreliable, showing jobs that don't exist. Plus fake jobs contacted them about this. No satisfactory response they closed my case down. Now do not use trustpilot or this particular job search engine.”

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Posted 1 year ago

“They just protect scam companies and delete honest reviews from customers, they also prevent you leaving any negative reviews for trust pilot on there so they have no integrity at all, they do not have any issue with fake positive reviews for the same companies but delete anything that the companies do not like so the reviews on there cannot be trusted”

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Posted 1 year ago

“Every time i write a review on TP they just delete it from public view. Even when I write a short positive review. here is 2 reviews i wrote and got deleted.. eXcellent service (as always) by Novatech eXcellent service (as always) by Novatech, I sent plenty of emails asking so many questions, but Novatech was great and very helpful. So I went ahead - I placed an order for a new Mobo, CPU and paste, 2 x RGB Memory sticks. Ordering was easy. I was kept up to date about my order. Everything arrived in good health via DPD and on time. Thanks all at Novatech for support, help and Items. The build is done and running nice, faster and love the case (RGB on case and memory sticks looks really good). Very pleased and will be back soon for that new graphics card I now want. I will try to write a positive review I will try to write a positive review, but trustpilot has been deleting my last 3 positive reviews for novatech even after we emailed proof to them. So I ordered a graphics card and help/support was great. Ordering was smooth and I was kept informed from ordering to delivery. Even dpd kept me up to speed with my order and arrival time. Very pleased with novatech and now my new build is done. Thanks to all at novatech. Date of experience: 18 June 2023 so why are they being removed or deleted? I have asked TP but they are so stuid, corrupt, brain-dead morons. Thats as far as it goes every time. I have send TP a copy of proof to them and still nothing. Something clearly is not right about trustpilot or how it's run. I think it's down to Corruption.”

Helpful Report

Posted 1 year ago

“If you write a negative review about Trustpilot on Trustpilot guess what? It gets removed. I've also had a review about a company removed despite providing a receipt to Trustpilot. Trustworthy? Nah. Nothing like it.”

Trustpilot 1 star review on 13th June 2023

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Posted 1 year ago

“https://www.tiktok.com/@asmat___jan__tiktok/video/7242811097537907973?_r=1&u_code=dij3f93e600680&preview_pb=0&sharer_language=en&_d=e71gaj0h51ik8a&share_item_id=7242811097537907973&source=h5_m&timestamp=1686504192&user_id=6965191344298836994&sec_user_id=MS4wLjABAAAACyeNo6SXDiHFrTkjuHHv3AnfScmBL-mJ67bfh-kAEiwwTssMrr_JpNswv8DrcAAW&social_share_type=0&utm_source=copy&utm_campaign=client_share&utm_medium=android&share_iid=7241532541823665925&share_link_id=75185e16-05f5-414f-a6d3-1b8bd81aec34&share_app_id=1233&ugbiz_name=Main&ug_btm=b5836%2Cb2878We are sorry but your session has expired. Either you have been inactive for too long, you have cookies disabled for your browser, or there were problems with your connection. For further information please contact Laurent Mell: laurent.mell@imt-atlantique.fr results for "ikTok Technology Canada Inc”

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Posted 1 year ago

“I Have just had the front of my Bungalow rendered by John Taylor Of Cleveleys Lancashire This guy is a professional Tradesman and a first class Gentleman His job and finish to the front of my Bungalow is very professional I would highly recommend John for the first class job that he has done on my Bungalow Thank You John Eddie Nicholson Cleveleys”

Helpful Report

Posted 1 year ago

“Title: Disheartening First Experience with Trust Pilot and PureVPN Prior to my encounter with PureVPN, I was unfamiliar with Trust Pilot. My initial experience, however, has left me with a negative impression of both entities. I was a user of PureVPN for three years, during which I consistently experienced significant technical problems. The most prominent issue was the repeated disconnection of my service, often occurring in the middle of the night and leaving me vulnerable to online threats. Despite hours spent with their technical support, no resolution was offered. In an attempt to share my less-than-satisfactory experience, I turned to Trust Pilot to submit a three-star review. In this review, I also noted my transition to ExpressVPN, a change that has been remarkably positive with no issues to report thus far. PureVPN flagged my review, prompting Trust Pilot to step in. What followed was an incessant series of email correspondences, with Trust Pilot continually asking me to substantiate my review with more information. I found the concept of 'proving' my personal experience both perplexing and frustrating. Despite fulfilling their requests by providing screenshots, logs, and even my PureVPN login credentials, Trust Pilot continued to question the validity of my experience. Following their fourth request for more information, they ultimately chose to remove my review. In retrospect, this incident has led me to question Trust Pilot's methods and overall credibility. A platform intended to promote honest feedback appeared to prioritize its client's interests over the user's voice. For a first-time user, this experience has been disappointing. My hope is that Trust Pilot will reconsider their approach to such matters in the future. Ensuring that user experiences are genuinely respected should be of paramount importance.”

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Posted 1 year ago

“It should be 1 star! I have been a client of TrustPilot for almost 10 years with my business. At first, when the company was now very well recognized in the UK, it was a pleasure to work with them. However, it has been quite the opposite experience in the last few years. I don't know what's happened. The company is only money orientated, and the customer service is shocking. Were forced to stay another year even though I don't trust this company any more. Made an official complaint over two months ago but still have not received a reply. If a customer wrote a complaint about my business in a personal way I did, I would be embarrassed. Clearly, not the same can be said for this company. As a small business, we got quoted x 3 times the fee for the year with no extra value added. Celine could not get on the same page and explain the reason for the increase other than the company has a cost for advertising. After months of negotiation, she refused to extend the contract for lower fees, so we got automatic renewal at the same price. The whole experience has not been a pleasure to do business with. My business has not been appreciated over the last decade, and I was made feel like a complete waste of time and not valued at all - don't do it! There are other companies we decided to move to that offer outstanding innovative services for fracture of the fees charged by Trustpilot. So here is my advice to Trustpilot - Listen and value your customers because you never know what will happen.”

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Posted 1 year ago

“Trustpilot is a site that supports companies, not customers, and you know why? because I don't verify positive comments, what's the problem of making several accounts for the company and writing positive comments???”

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Posted 1 year ago

Trustpilot is rated 1.4 based on 2,821 reviews