Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,822 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,822 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 10th December 2024

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible company, you will get harrased by 3rd party's be careful giving your details.”

Helpful Report

Posted 2 years ago

“Trust pilot integrity team harassed me through email. The company did not like the 4 star review that I gave so they flagged it. Trust pilot contacted me and I did not want to go further with the review because it was a waste of my time. After, 5 emails from trust pilot and the last response from me asking them to never contact me again I finally had to report them. Trust pilot has the most unprofessional and disrespectful staff that I have ever had to deal with. I would have left a no star review if that was possible. Terrible experience with Trust Pilot”

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Posted 2 years ago

“Will not seem to place negative reviews about their business (paid for) customers.”

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Posted 2 years ago

“Removed my 100% genuine and very positive review (with specific product and personal detail that might have indicated I was genuine) and then refused to reinstate it without documentary proof, correspondence with the company, etc. They stated that this is what the look for in verifying reviews; but how on earth would they normally get hold of documents relating to a private business transaction, and personal correspondence between the customer and the business? It's not public information! I am appalled. I wrote a favourable review, under my own name, complete with specific detail from personal experience, and am being forced to send them personal documentation to prove I am genuine. I have written reviews in the past without issue (though reading the other reviews here, I fear they too may be removed). I feel I owe to the company I reviewed to fight to have the review put back. It was only up a few days.”

Helpful Report

Posted 2 years ago

“Trustpilot is a massive scam and their content integrity team is a bunch of lying wankers and complete morons. they delete legitimate reviews for no reason and just plain lie out of their asses. I have just received over a dozen emails this week telling me all my reviews that I have left over the last 10 years have been removed. And then they tell me I have to provide an invoice or a receipt from years ago, which I obviously don't have anymore, which they clearly know. In many cases, it is for a review, which I already provided proof for at the time it was left as well. Doesn't matter what you tell them, they are too stupid to understand.”

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Posted 2 years ago

“They removed 3 years of my reviews altogether without any explanation. All of them were genuine reviews, not repetitive and with proof (like order IDs etc). I'm appalled. No customer service to rectify this, no help from them.”

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Posted 2 years ago

“Dont know where they get their made up info from? My 20 odd reviews over the past year about courier companies and shops who have done well as far as I am concerned I wrote a review lately about world of books who have 5 stars in my book for their fast delivery by stating Brilliant! and that got removed!! Hermes reviews also got constantly removed?? and they removed the latest review from me today (world of books) by stating it was an infringement of their policy What infringement??? is it maybe that as in another comment above that they are paid to remove reviews?? UNTRUSTWORTHY TRUSTPILOT!!!!”

Helpful Report

Posted 2 years ago

“No customer service, let alone reply, had my profile suspended, system says spam, mails explanation, weeks ago, no reply same when they remove reviews takes months if at all for them to read the proof. My last review I have proof of, was company one I ordered from, company two supplied the goods, company three delivered the goods, all bad so same review for the three companies, why is that spam, they rely on a robot to remove reviews that do not read or reply the details, they say answer within 3 days, they dont answer within 3 months. Getting so fed up with the Trustpilot robot, they clearly don't want real reviews with proof, they just want to remove reviews of companies who pay them. eg energy saving trust dozens of bad reviews over years, suddenly they all vanish leaving just four, why because they are no reg with trustpilot. Cannot trust Trustpilot anymore try to post, all I get is; Oops! You were logged out. Please log in again to post your review. Please wait, your review is being processed then; Thanks for writing a review about Trustpilot. Please wait for it to be published before you write a new review.”

Trustpilot 1 star review on 4th September 2022

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Posted 2 years ago

“Absolute joke of a website, seen so many bad companies be rated so well on it. I always skip past trustpilot when i check for reviews of websites now. It seems they probably alter reviews to suit companies who pay them to do so!”

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Posted 2 years ago

“every time my company gets a review, trustpilot deletes them”

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Posted 2 years ago

“Tried to leave a negative review on Trustpilot for gsrtpay.com, but despite a huge amount of detail from my first hand experience dealing with gsrtpay and their whole con/scam, Trustpilot kept emailing me over and over asking for documents for proof?? Just crazy. I'm lost for words. Seems they support, or at the very least, don't help stop scams and cons.”

Helpful Report

Posted 2 years ago

“The fu...trustpilot is fake it doesn't work when i put a review asking me to login but i have no access stupid truspilot! Fu...of”

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Posted 2 years ago

“TrustPilot.com is source of fake and illegal reviews. Never trust TrustPilot.com”

Helpful Report

Posted 2 years ago

“TrustPilot.com has lots of fake reviews generated by fake users and bots. Never trust TrustPilot.com”

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Posted 2 years ago

“Trust pilot should be called none trust pilot They removed my review and then removed 2 more I queried it and they said they won’t tell Me why and considered the matter closei added a genuine review and so did a college who had a similar experience and they removed the review and won’t say why it’s a joke”

Trustpilot 1 star review on 5th August 2022

Helpful Report

Posted 2 years ago

“Trustpilot is not trustworthy! I wrote a review about my experience with a company and their services. I was really happy with the whole service and outcome. I wrote a review on trustpilot and they deleted it. They "couldn’t verify its authenticity". I requested to recover the comment and provided documents to verify that it was all happening and they still weren`t happy. After that I told them that it is a waste of time for them and that I find their whole Service a bit weird. At this point I already had enough from them but then it took them 5 mins after that message to answer my email open all my sent documents and upload my comment. What ever is going on in the background of trustpilot that was a pretty bad experience in an even higher scale. How can small companies and organisations have the chance to get recognised on the market when pages like trustpilot don´t even trust their own customer and manipulate the "fair" market!”

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Posted 2 years ago

“I wrote a review on bc.game. I wrote that their daily free spin is useless for a free user like me because all I got was locked crypto. I gave the site a 1 star review. My review got removed. I tried to ask support to put my review back because it was my real experience, but it was useless. I stopped writing reviews on trustpilot now. Its useless to write a real review on trustpilot if it just gets taken down. If you dont believe me, then you can try it yourself. Try bc.game as a free user, do the daily free spin, then write your review on trustpilot. I guarantee your review to be taken down. Thank you for reading this.”

Helpful Report

Posted 2 years ago

“I was scammed out of £18,500 by a company calling themselve terra-market.com. The organised scammer are showing as a Trustpilot verified company. This organisation has changed the website address ending to .net and .io then changed there name to Terra Coin. All there old phone lines are not operating, yet Trustpilot have removed all my negative reviews. I have email Trustpilot whistleblower but no action has been taken by Trustpilot.”

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Posted 2 years ago

“NOT Trustworthy and they don't deserve their name.”

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Posted 2 years ago

“I had a problem with a meet and greet: Booking Reference: SPS-1-4759758 airportparkingglobalservices.co.uk took my car for a 9 hours stay in a shopping mall where you only get an hour. This is almost illegal, still getting letters for TPS for this PCN asking for more information. Safely say I won't be using either firm using rogue car parking companies! And Trust Pilot just kept removing my reviews on their website both companies have bad reviews and you would of thought you could trust Trustpilot but clearly not one reason you leave a review is to warn other people of the dangers of leaving you car with a rogue outfit, it's been on TV about these type of outfits taking your car joy riding!”

Helpful Report

Posted 2 years ago

Trustpilot is rated 1.4 based on 2,822 reviews