Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,780 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,780 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 2 star review on 22nd November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot be trusted to show representative selection of reviews. Look at their own site, find Plans & Pricing page. Now scorll to the end and see only four and five stars reviews showed. Negative reviews hidden from view... If they cannot be honest about opinion of their own system, why should any consumer trust them about reviews of anyone else?”

Helpful Report

Posted 4 years ago

“They have been deleting my negative review of wrenkitchens, now for the third time calling it “outdated”. Scam”

Helpful Report

Posted 4 years ago

“Its scam support mafia, working together...”

Helpful Report

Posted 4 years ago

“They are not a "review" site but a completely dishonest advertising site. Make no mistake they are a pay for play review site where companies who pay can have any negative reviews removed unchallenged. Staff there routinely lie and harass honest reviewers in a very belligerent manner. They also attempt to harvest reviewers personal data for companies (who are more often scammers than real businesses) for further harassment or identity theft purposes. They're currently attacking me over a review I posted about an ID theft ring known as simplepractice which masquerades as a health care provider. Be aware that the whole operation itself is a scam and provides NO healthcare services of any kind.”

Helpful Report

Posted 4 years ago

“Tried several times to post a one-star review for dansksrejseforsikring on trustpilot but each time it us removed even though my review is true and honest and kept in a desent tone. How can we trust trsutpilot if they only show possitve reviews ? Lets get a new review platform....”

Helpful Report

Posted 4 years ago

“i think TRUSTPILOT has a unique spread, fastbitcointrade(dot)com introduced me to the platform and they trade for me through TRUSTPILOT with their unique raw spread (ECN) i made so much profit. i will always recommend TRUSTPILOT. One negative for TRUSTPILOT is the absence of guaranteed stop-loss orders. Some brokers offer this feature for a fee, but this is not offered by TRUSTPILOT at all.”

Helpful Report

Posted 4 years ago

“They regulate reviews using incompetent software and when you challenge decisions to censor they appear uninterested.”

Helpful Report

Posted 4 years ago

“Unfair to block me to write any 1 star reviews. Honest reviews got removed by them ! They got the power to decide which kind of reviews can be pushed. So , can you continue to trust them ? my answer is NO. Feel really sad that this platform becomes unfair itself to customers who are honestly written their experiences with other companies /suppliers. Blocked my account /email address to log in to write and publish any honest reviews since i had wrote few 1 star reviews about our suppliers on their platform. Then i have to use my 2nd email address to write reviews, then Trustpilot has blocked my 2nd email address too ! oh, so now , i understood that 1 star reviews is no welcome on their platform ! if this platform only needs sweet words and only 3 to 5 stars reviews can be published , then be careful whether you can still trust on their ratings , as they had blocked and removed all my 1 star reviews on few companies/suppliers. basically, i guess most of the 1 star reviews from other customers had also been removed and hidden from their platform Trustpilot removes all/any negative reviews for any company that pays them, They work for Money ! I do feel had been discriminated by Trustpilot ! hope more review platforms can be there for people to review Trustpilot too ! otherwise they can continue discriminate customers who wrote 1 star reviews”

Helpful Report

Posted 4 years ago

“trustpilot are continuality removing reviews from a firm called pockit that stole £600 from me ,as the pockit card people dont like the review they simple get trustpilot to block and remove what is the point if these people they are the rotten tomatoes of the internet and remove all negative review from a firm that pays for only good reviews .trustpilot is pointless and need to grow a pear to not allow this to happen you are pointless”

Helpful Report

Posted 4 years ago

“SCAMMERS! Trustpilot is complete garbage! Do not believe their reviews. LAME ASS SITE!”

Helpful Report

Posted 4 years ago

“You be the judge! 19 June 2019 - Trustpilot employee Rad Mitic, attempted to sell a trust pilot membership to my business called service today for the value of $4,200, Subsequently Service today rejected this offer. This was by way of email 27 August 2019 - A service today profile was created on trust pilot with a negative review. Name of the person who created the profile was Terrance Henderson who added the servicetoday.com.au domain name. This person is unknown 19 June 2020 - Doing a google search on the name ‘Service Today’ trust pilot was organically ranked at the top of the page with the Service today name, service today image, service today profile content. The name service today on top of Google had negative stars at the top of search with the review of Terrance Henderson. The whole world can see this when the name ‘service today is searched’ 29 June 2020 - Service Today cross checked their job system and call logs and were unable to locate a customer by the name of Terrance Henderson even with different combination searches. 15 July 2020 - The owner of Service Today reached out to the Trustpilot employee Rad Mitic on his mobile and told him about this matter, the owner asked Rad Mitic to remove the business profile because the profile has been fabricated and is defaming his business. Rad Mitic said this was out of his capacity and the way to fix this was to Flag by way of using the ‘Find Reviewer’ feature on the trust pilot portal, this will then allow the Reviewer Terrance Henderson 3 days to respond and provide more information about the job if any. Rad Mitic said if you do this and you can prove that Terrance Henderson is fake, You should then raise this case to trust pilot so they can remove your profile entirely. 24th of August 2020 - A service Today manager was instructed to follow the steps the employee Rad Mitic asked us to do to attempt to remove our profile subsequently the account needed to be ‘claimed’ by service today so the Reviewer Terrance Henderson can be flagged using the ‘Find Reviewer’ feature. Trust Pilot showed a message on the reviewer Terrance Henderson saying Unfortunately, Terrance Henderson did no respond to you Find Reviewer within the 3 day response period Legal letters have been sent to Trust pilot, but they will not remove profile”

Helpful Report

Posted 4 years ago

“They will not address any fake reviews or ones from people that just want to troll. Their message is basically: we will not review malicious and slanderous reviews until you start paying for the service. Their phone sales rep basically said that if we paid then it would be handled. We're not doing it.”

Helpful Report

Posted 4 years ago

“I agree totally with the last review. A TV shopping channel phoned me and asked if I would remove my negative review and when I refused as a paying customer of trustpilot they had all my reviews removed aven though I have sent the proof they asked for. They also ignore my emails asking if it is acceptable for a company to ask me to remove my review. I am definitely going to speak with trading standards and thec ombudsman because its a disgrace”

Helpful Report

Posted 4 years ago

“Trustpilot has collusion with some of suppliers and any adverse review is removed by them by harassing a reviewer by asking them to provide all documents, invoices etc. Even after providing them they find some reason to remove. When asked about consistency of their process to ask for purchase proof etc for 'good/excellent' ratings they chose not to reply. I would rather not see review than looking at the dishonest reviews of Trustpilot”

Helpful Report

Posted 4 years ago

“Quite simply cannot be trusted. When one of the worst cold calling mobile companies can get a 4.7 review you know there is something well wrong. This company is a paying customer so can flag and remove negative reviews while hundreds of suspect positive reviews stant.”

Helpful Report

Posted 4 years ago

“Trustpilot works a little like mob insurance... their strong SEO performance and open platform allows anyone to leave reviews. So competitors use it for "negative PR". Trustpilot have no intention of fixing this as it allows them to sell their platform to potiental clients. The subtext is clear "we will not review malicious and slanderous reviews until you start paying for the service" or they encourage you drown-out the bogus reviews by encouraging geniune customers to start using their platform, rather than a platform you use that only asks genuine customers to provide reviews.”

Helpful Report

Posted 4 years ago

“site fake, mensonge, faux site d'avis, la plupart de mes avis sur ce site ont été refusé moyennant argent ils sont complices avec les manœuvres frauduleuses des sociétés”

Helpful Report

Posted 4 years ago

“Trust Pilot (TP) are unethical. To explain, I had a series of skin peels at a skin clinic in London, which left me with dark pigmentation marks all over my face. I wrote a review about it, which trust pilot deleted. After doing some research about this clinic, I discovered that other people were also complaining about the same thing, but these bad reviews were being suppressed on the larger platforms. Tbh it's only a matter of time before TP goes away, because this practice of supporting bad businesses by deleting the bad reviews isn't going to end well.”

Helpful Report

Posted 4 years ago

“Trust pilot that’s a laugh. You review a company and they disagree trust pilot take it down. My god how on earth do people get the correct info”

Helpful Report

Posted 4 years ago

“I have tried to contact customer services at the email thames water have given and both times after putting in a great deal of detail it has come back NO REPLY. Does anyone know how you contact them other than facebook or twitter?”

Helpful Report

Posted 4 years ago

Trustpilot is rated 1.4 based on 2,780 reviews