Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,824 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,824 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 5 star review on 26th December 2024

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trustpilot è gratuito per i consumatori che pubblicano recensioni, ma è a pagamento per le imprese che vogliono iscriversi al fine di rispondere alle recensioni pubblicate. Quindi Trustpilot non è imparziale, poichè viene da sè che ha un occhio di riguardo per le imprese, ed ecco perchè molte recensioni negative vengono eliminate (addirittura a volte gli interi account, senza nemmeno il preavviso, di chi pubblica molte recensioni negative). Praticamente il fine ultimo di Trustpilot è quello di far apparire online una vetrina per le imprese che possano esibire le loro recensioni positive e quindi farsi pubblicità in tal modo. Non è dunque un caso se Trustpilot prenda di mira le recensioni negative e chi le pubblica. Ecco perchè Io consiglio sempre di non pubblicare le recensioni soltanto su questo sito, ma pubblicarle anche su altri più seri, tipo FB, Google Business, Play store, Malavida, Apkpure, HelloPeter, Smart.reviews, Sitejabber, MouthShut, Opinioni.it, RecensioneItalia.it e, ovviamente, Reviews.io”

Helpful Report

Posted 3 years ago

“Because companies pay them they remove genuine reviews they're incompetent invalids and only care about what money they get not about keeping genuine reviews up for people to see. Complete and utterly useless”

Helpful Report

Posted 3 years ago

“They accept good reviews but not bad by companies who pay them to have the bad reviews drawn out through a pointless checking system. I deleted my whole account which meant those companies with good reviews lost out to the company with bad reviews, therefore noone wins.”

Helpful Report

Posted 3 years ago

“Dont bother, they reject reviews when it doesnt suit. I wobt be using them anymore...oh the irony.”

Helpful Report

Posted 3 years ago

“Absolute shambles. Can't post a single review without it being removed. Depsite proof of orders etc. They are only in it for the money not to let people post genuine reviews! Awful company! Steer clear!!!”

Helpful Report

Posted 3 years ago

“It is a real scam. Increase positive reviews to companies that have high turnover and with an algorithm delete negative reviews, so that they will be positive. Be careful not to rely on reviews as they are not truthful.”

Helpful Report

Posted 3 years ago

“I wrote a genuine bad review about BT Openreach, and it was removed. If people can't write a bad review, I have no trust in the review system. They were exactly the experiences that happened to me”

Helpful Report

Posted 3 years ago

“Just another tripadvisor”

Helpful Report

Posted 3 years ago

“Impossible to get hold of anyone nobody available on the phone. The contact form refused to recognise my email address which I have had for nearly 15 years. Deeply unimpressed.”

Helpful Report

Posted 3 years ago

“This is fraud deep to it's rotten core FRAUD, they literally banned me for warning people about fraud company which claims to be FCA approved investment company yet FCA confirmed it's fraud ! I give few reviews from many accounts and they are removed instantly but all the scam reviews from fake accounts are still up suggesting this is 5star investment oportunity ! STAY AWAY FROM TRUSTPILOT THEIR REVIEWS ARE MADE UP SO THEY CAN MAKE PROFITS ! THEY DON'T CARE ABOUT US BUT THEIR POCKETS !”

Helpful Report

Posted 3 years ago

“Corrupt company!! Absolutely corrupt. Better hope that no fake reviews are ever posted of your company, because this lousy company takes the sides of the offending defamatory party, likely against a fee. This company should not be able to operate.”

Helpful Report

Posted 3 years ago

“This company is an absolute abomination!!! My company was badly reviewed by a nasty and frustrated contractor, out of retaliation of being reprimanded on another platform. Delivered all the factual information to trustpilot, they refused to take the review down. Decided to also Post a 1 star review on the trustpilot account of this company and this review was taken down immediately. Trustpilot has taken the sides of the offending company without any excuse. This company is corrupt beyond any imagination. You better hope that another consumer or company might not post fake 1 star reviews of your company, because if they do, don't expect any help from this corrupt company called Trustpilot.”

Helpful Report

Posted 3 years ago

“Take a look at their review page of parfumly.com (a belarusian site claiming to be norwegian). There over 30 reviews dated Sept 20th to Sept 25th 2021. ALL of these 30 different reviewers have left exactly 2 reviews - 5 stars for parfumly.com and 5 stars for Wow Tea. What an amazing coincidence... Dig back further and you see the same pattern in the TrustPilot Wow Tea reviews - short periods where they suddenly get a mass of 5 star reviews followed by nothing but complaints. Surely TrustPilot's advanced fraud detection software should pick up on this nonsense! A 5 year old could write software to detect it.”

Helpful Report

Posted 3 years ago

“Very poor review site. Works with companies to protect their reputation rather than allowing honest reviews of actual users experiences - unless they're positive review of course, they allow those. Would not trust Trust Pilot for an honest overview of a company and will not be using again (either to read or post reviews).”

Helpful Report

Posted 3 years ago

“LongHorn Steakhouse the worst meal states were not cooked as ordered bloody when asked for extra well very disappointing never did order another state just ate the vegetables too grossed out”

Helpful Report

Posted 3 years ago

“This company is a total joke. I was in the process of re-mortgaging. The re-mortgaging bank instructed for a valuation survey using SDL Surveying which undervalued my property by large amount. I put a low score review on trustpilot, SDL complained about my review quoting this was not genuine. I replied with all my personal details even my mortgage application details. Guess what Trustpilot say? We will take your review offline because there is no direct interaction between me and SDL.”

Helpful Report

Posted 3 years ago

“Like everyone else has found they remove your genuine review if it is negative - even when you have the paperwork to show your review is genuine, the integrity team still remove your review”

Helpful Report

Posted 3 years ago

“Trustpilot is the worst company out there. Their content integrity team member Steven A is completely incompetent in what he is doing. One person left a review about us which were complete lies and they did not remove the review. This is what he wrote "Thanks for your inquiry about the review by Ktoś “Łoś” Ktosiewski, which you flagged for defamation. We’ve assessed the review and concluded that the words or phrases you’ve identified don’t contravene our guidelines. Therefore, we’ve reinstated the review and won’t be taking further action." Absolutely outrageous. Completely disappointed by them.”

Helpful Report

Posted 3 years ago

“They manage their reviews as they want,some of mine genuine were removed,i had proof of everything i showed them but still removed,They defend the big companies.They getting paid to keep the bad feedback away from big companies thats why nowadays every single company have 4.5/5 star on trustpilot.”

Helpful Report

Posted 3 years ago

“Delete reviews. Only happy with positive reviews with defeats the entire purpose of your "service"”

Helpful Report

Posted 3 years ago

Trustpilot is rated 1.4 based on 2,824 reviews