Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,784 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

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Metrics

1.4

Based on 2,784 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 25th November 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm so grateful for trust pilot ...I had a problem with ticket bis recently and without trustpilot I wouldn't have been able to contact them ..believe me ticket bis are a night mare there is no contact nbr what's so ever but by going on trust pilot I was able to contact them and be answered straight away ..I'm so grateful”

Helpful Report

Posted 7 years ago

“TRUSTPILOT ARE ANYTHING BUT TRUST WORTHY! I WROTE A NEGATIVE REVIEW FOR A COSMETIC PROCEDURE I HAD WITH MYBREAST.ORG. SOON AFTER I RECEIVED QN EMAIL FROM TRUST PILOT STATING THAT THE MANAGING DIRECTOR ADRIAN BAXTER HAS DEMANDED THAT MY REVIEW BE REMOVED IMMEDIATELY! WELL I COULDN'T QUITE BELIEVE SO I RE POSTED MY REVIEW AND ADDED THAT MR BAXTER HAD FORCEFULLY REMOVED MY PREVIOUS REVIEW AND SINCE THEN MY ACCOUNT HAS BEEN CLOSED AND TRUSTPILOT ARE NOT ALLOWING ME TO RE POST MY PERSONAL HONEST VIEW AFTER BEEN BOTCHED SO TERRIBLY BY MR PAUL TULLEY FROM MYBREAST.ORG AND I WANT EVERY OTHER WOMAN OUT THERE TO KNOW OF MY SHOCKING MISTREATMENT FROM THIS COMPANY AND TRUSTPILOT, WHO ARE CLEARLY IN CAHOOTS WITH EACH OTHER! THE MANAGING DIRECTOR OF MYBREAST SUBSEQUENTLY EMAILED ME STATING THAT HE NEVER REPORTED MY REVIEW AND THAT TRUSTPILOT MADE A MISTAKE IN STAING THAT HE DID REPORT IT. NEXT THING I KNOW TRUSTPILOT EMAILED ME BACK STATING THEY HAD MADE A MISTAKE BY EMAILING ME TO SAY THE MANAGING DIRECTOR HAD REPORTED MY REVIEW!!???? THESE PEOPLE ARE NOT TO BE TRUSTED!!! I USED TO BELIEVE IN TRUSTPILOT AND WOULD RELY ON THEM TO CHOOSE WHERE TO SPEND MY MONEY BUT NOW I KNOW MOST REVIEWS ON THERE WEBSITE ARE FAKE COOKED UP LIES & ANY REAL ONES ARE REMOVED AT THE REQUEST OF COMPANY MANAGERS!!! DO NOT TRUST TRUSTPILOT!!!”

Helpful Report

Posted 7 years ago

“can't trust this company anymore. Overrun with fake reviews, especially for bigger companies who will stop at nothing to keep bad reviews off the site.”

Helpful Report

Posted 7 years ago

“Exactly as described. Very happy.”

Helpful Report

Posted 7 years ago

“no need to explain, anyone with half a brain can see that it should be called scampilot”

Helpful Report

Posted 7 years ago

“They provide a review service on suppliers, however, if someone does a bad review, - based upon their experience, Trustpilot take it off the web, that way only nice things get said about their client base. That practice by Trustpilot defeats the very reason why anyone might go to Trustpilot to review a supplier. Basically, Trustpilot are frauds.”

Helpful Report

Posted 7 years ago

“Removed my one star review”

Helpful Report

Posted 7 years ago

“They do nothing whatsoever when an obviously false positive review is reported to them. "what we can not do is challenge the authenticity of a review based solely on its content". I mean, they blind themselves to a pattern of blatantly false reviews by staff of a company that is not delivering. So I have no idea why they have a 'report' button. Their reviews are therefore not trustworthy and their compliance superficial and easily circumvented. Just LOOK at the House Simple reviews - its SO clearly written by that company's staff...even a 6 yr old would spot it!!! Devalues everything the do and so will never reference them again.”

Helpful Report

Posted 7 years ago

“They do nothing whatsoever when an obviously false positive review is reported to them. I trust Amazon and Ebay reviews much more.”

Helpful Report

Posted 7 years ago

“My negative review of a business was removed! What's the point in a review site when all the poor ones get deleted? Surely this is FRAUD as you are leading customers to believe the business is good! Don't trust Trustpilot. This post will probably self destruct in a few hours!”

Helpful Report

Posted 7 years ago

“cant write genuine reviews”

Helpful Report

Posted 7 years ago

“Trustpilot are more interested in making sure the subscription fees keep filling in , rather than being an unbiased platform for consumers grievances”

Helpful Report

Posted 7 years ago

“Have contacted Trustpilot multiple times about a company that fraudulently uses its system , yet they have done absolutely nothing. Just seem to be just interested in signing up as many companies as possible . Can no longer trust their system as they do not seem to police reviews which is exactly what they are supposed to be there for”

Helpful Report

Posted 7 years ago

“Removed my negative company posts”

Helpful Report

Posted 7 years ago

“Very shady company. They make it seem like they're there to help but then ignore your requests and say they can't give you more info.”

Helpful Report

Posted 7 years ago

“Trustpilot is a fake review site. Do not be mislead by their "reviews". Not credible at all. Uses their own ip to wright posit.reviews of themselves.”

Helpful Report

Posted 7 years ago

“Trustpilot seems to be more of a marketing agency than a genuine review site. They are in it to make money and work with companies to "manage" reviews.. i.e. to remove bad ones. I have tired several times to alert others to dodgy companies but each time Trustpilot removes the reviews even when i provide evidence they are genuine. Its pointless in terms of working out if a company is worth dealing with. good if you are a company who wants to appear as if you have many good reviews. you can even set up fake profiles and post your own!”

Helpful Report

Posted 7 years ago

“Trust Pilot are not in the least bit trustworthy. They have approached my company to sell their service. They offered to generate many reviews for me from day one, so that my company appeared to have a good history very quickly. They also said they could "manage" my online reputation. This meant that they could remove negative reviews if necessary. Their affiliation with Google means that their five star reviews allow companies to gain rank and also stars within the search engine results. I have seen and have screen printed very negative reviews on one of our competitors Trust Pilots pages being removed regularly. On a personal level, I posted a negative review on a company that I purchased faulty items from. They refused to answer emails or the phone, and the service was non existent. My review, along with dozens more posted that week, were all removed within a couple of days. This is despite my proving that I was a genuine customer. Trust Pilot engage with retailers that have a very poor reputation, and actively encourage people to spend money with them. The company itself is dishonest and unethical to the core.”

Helpful Report

Posted 7 years ago

“I posted a very negative but completely honest and fair review of a UK leisure balloon flight (non)provider on Trustpilot. The review was there for possibly over a year. Then I was contacted and informed that the company had reported my review, claiming I was not a genuine customer. Trustpilot has removed (i.e. censored) my review. I have been required to provide evidence of my custom and my experiences. I suspect the company reporting my review imagined that, after such a long time, I wouldn't have kept any proof of my experiences. They were wrong. I have provided lots of evidence and am now waiting to see if Trustpilot will reinstate my review. What concerns me is that Trustpilot claims "No company can delete or otherwise censor reviews." However, companies are apparently subverting that, with the collusion of Trustpilot. After the email requiring me to prove that I was indeed a genuine customer, I checked out the Trustpilot review page for the company in question. Lo & behold, the company - which elsewhere has a shocking reputation for customer dissatisfaction, on account of charging a lot of money for balloon flights that it never provides - has a five-star rating on Trustpilot. Not a negative review among 'em! It is not unreasonable to conclude that the reason there are no negative reviews is because the company is de facto 'deleting' or censoring them, via misuse of Trustpilot's bias reporting system, which apparently favours paying clients. Trustpilot works as a User Generated Content product, selling the idea that the public are helping one another to make informed choices by sharing their consumer experiences via reviews they provide, free of charge, to Trustpilot. At the same time, Trustpilot sells those reviews to companies to improve those companies' reputations. Consumers naively imagine they are reading fair, impartial reviews, being allowed to see the whole picture, and therefore being enabled to make informed decisions. When Trustpilot colludes with its paying clients - businesses - to misrepresent those companies to the public by presenting an unbalanced picture, then it is actually disempowering and misleading consumers. And that ain't trustworthy.”

Helpful Report

Posted 7 years ago

“Avoid sending anything.dodgy.you end up paying them”

Helpful Report

Posted 7 years ago

Trustpilot is rated 1.4 based on 2,784 reviews