Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,780 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,780 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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1614

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Trustpilot 2 star review on 22nd November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They adding all Fake reviews even i give them all the evidence for one Scammer platform. They choose to announce the fake review only and hide the facts.”

Helpful Report

Posted 10 months ago

“If a business pays for a business account, they can request the removal of reviews by requiring customers to jump through hoops to prove their authenticity. It's evident that they intentionally leave these reviews up for an extended period, only removing them after six months, banking on the likelihood that the reviewer won't revisit the issue once emotions have subsided. Use Google as you review platform they won't remove them for money.”

Helpful Report

Posted 10 months ago

“Terrible company, they remove your review ask for proof, you provide proof and they say it's not good enough even though you have a reference to the case your referring to and you are logged in to that companies website with your product on display Been wasting my time trying to reason with them, until I thought my experience with trustpilot is worse than my experience with the company I was initially reviewing. So for anyone thinking of leaving a review forget about it unless you accidentally got your passport photo'ed in your issues”

Helpful Report

Posted 10 months ago

“Trustpilot removed all my reviews for no reason at all ,helping online scammer stores to get away , so that more People get scammed , even i dit send Proof all the time , Un top they're putting their logo and does online scammer stores , like anonyme simkarte.de /com , i mean come on now , i would like to know what idiot who is responsible for deliding all those reviews on trustpilot , and the best part norway to reach out by phone , it's time that a another review website takes over Trustpilot , trustpilot It's not trustworthy after all .”

Helpful Report

Posted 10 months ago

“They removed my review without proper investigation.”

Trustpilot 1 star review on 31st December 2023

Helpful Report

Posted 10 months ago

“Trustpilot deleted my review pointing out that a company was using a fake Trustpilot TrustScore and a fake Trustpilot review count as well as fake Trustpilot reviews on their website. The company has no 5 star reviews on Trustpilot, they have ALL 1 Star reviews, yet their website is full of 5 star Trustpilot reviews - so these are obviously fake. Their website says TrustScore 4.7 from 8398 - the actual figures on Trustpilot are 1.6 from 21 reviews. (As an aside, interesting how 21 one star reviews gives a TrustScore of 1.6 rather than 1.0 - given that you would assume it's based on an average and nobody gave more than 1 as all 21 reviews are one star reviews. ) Anyway TLDR - Trustpilot deleted my genuine review because it pointed out that a company was using a fake Trustpilot TrustScore and fake review count. You think they would have an issue with the company abusing their brand name and consumers in this way rather than with the person pointing this out - but I guess not. P.S. The same company UAB Commerce Core are using a fake Trustpilot TrustScore and review count on at least a dozen websites - when I alerted Trustpilot to this via Twitter they said I should report it (12 times presumably) using their online whistleblower form. Why? I already alerted them and provided multiple screenshots as proof - why should I spend more of my time doing their job for them for free!”

Trustpilot 1 star review on 30th December 2023

Helpful Report

Posted 10 months ago

“This company also deleted my negative review on a so called company modelsportrc.it .I have proofs from the bank Aidexa that modelsportrc.it received the money.Never send me the products claimed that didn't receive the money and still the modelsportrc.it scams people around the world.But TrustPilot is covering them up by deleting negative reviews so new consumers don't realize that will get scammed by the modelsportrc.it.I send them all the proofs but obviously Trustpilot doesn't care if their client is a scammer because they get paid by them.”

Helpful Report

Posted 10 months ago

“i've been using them for a while to write reviews as i thought it would be helpful to others, i was wrong i believe maybe companies pay them to remove negative reviews or something i wrote a review about a bad product i bought , trust pilot emailed me saying the company doesnt believe its a legit review so i sent them my proof of purchase they then email back asking for more proof and going on tangents to work their way around taking down the review , sad but trust pilot is not very trust worthy please be weary of the reviews on there.”

Helpful Report

Posted 10 months ago

“My review of EE was taken off, they wanted proof of purchase etc. Which was not relevant to my review. Had no signal for three days where I live other people had the same problem. It was not just me having it. Since then deleted my account with Trustpilot, reviews can be manipulative to make the company really good. In reality it's a different kettle of fish. No platform of any description is not showing genuine reviews, reflecting on the platform who companies paid to have them removed. Not the real picture.”

Helpful Report

Posted 10 months ago

“My review about a company was removed without me receiving even a notification. I noticed and provided proof and it was reinstated. The company in question however have a load of fake reviews, they are not validated and use names like 'Happy customer'. In addition there are a load of reviews that are written by persons that work with the company in question. Their own terms of service write that biased reviews are not allowed and that 'if you’re closely associated with, work for, or are in competition with a particular company, you shouldn’t review it'. Despite this, a vast amount of their positive reviews are by people with contracts with the company who are reliant on work from this company and clearly have a vested interest in maintaining good relations. I sent a list of all these reviews; they clearly state in the review where this is the case. I got a generic reply asking me for more information which is exactly what they sent me prior to me sending the list. They sent me a further generic reply indicating again that they had not even looked at what was sent. It is clear that this company pays for additional services and trust pilot absolutely favours them. I have provided them with clear proof their terms are being contravened which they choose to ignore but they are happy enough to immediately remove genuine reviews on companies that pay them for additional services without even notififying the person so they have a chance to respond. Absolutely unscrupulous enterprise that lacks any inegrity, claiming to do the exact reverse of what they actually practice.”

Helpful Report

Posted 10 months ago

“Trust pilot are nothing but corrupted SCUMBAGS. They always remove legitimate reviews. What is the point of them even existing? They seriously need investigating”

Helpful Report

Posted 10 months ago

“Yh, removes negative reviews; asks for evidence, which you can send, but then doesn't accept the evidence as valid - companies just need to ask for evidence to back up the review and then in my experience, you're on to a loser, as the evidence doesn't have to be accepted”

Helpful Report

Posted 10 months ago

“I keep trying to leave a review of Cashplus Bank but oddly Trustpilot keep blocking it stating no evidence. I sent them screenshots and emails too but I fear this company is bought and paid for, so to speak. Very sinister. My opinion was to warn others about this bank and Google reviews of it back me up but not good enough for Trustpilot. Wierd and sinister.”

Trustpilot 1 star review on 22nd December 2023

Helpful Report

Posted 11 months ago

“Trustpilot behaves like an arrogant child and will remove your honest reviews even if it is not against the community guidelines because it depends on a flawed system. I cannot trust the reviews posted on it from now onwards.”

Helpful Report

Posted 11 months ago

“Trust pilot has removed my review about ee. No signal etc it has been removed.”

Trustpilot 1 star review on 13th December 2023

Helpful Report

Posted 11 months ago

“Trustpilot è una truffa, mai avrei creduto. Mi sono fidato delle loro recensioni e ho comprato un iphone 14 pro da una ditta che aveva tutte recensioni positive su trustpilot. La ditta è la tecno-solustore.com di Albenga (ovviamente non esiste ad Albenga), prima si chiamava tecno-solution.com e tecno-solution.org ma cambia ogni volta nome per sfuggire alle recensioni negative su google. Da questa ditta non ho mai ricevuto il mio Iphone pagato regolarmente. ho denunciato il fatto anche alla polizia postale. Metto una recensione negativa su trustpilot e il proprietario della ditta fasulla segnala la mia recensione e via whatsapp inizia a minacciarmi di mettere i miei documenti e dati nel dark web e di creare un sito di pedopornografia con il mio nome se non cancello la recensione negativa. Nel frattempo ci pensa trustpilot a cancellare la mia recensione negativa chiedendomi documentazione che provi il mio acquisto e la truffa. Mando tutto, ordine, screenshot di tutto, comprese le minacce via Whatsapp e la denuncia alla polizia postale. Risultato? mi rispondono che non è sufficiente e quindi non approvano la mia recensione negativa... più di così...e sono pure utente verificato... in seguito vedo che cancellano sistematicamente tutte le recensioni negative segnalate da questo truffatore. Ho provato a rimettere la recensione negativa ma niente trustpilot non l'approva direttamente e lascia sulla pagina di questo truffatore solo le recensioni positive (scritte dal truffatore ovviamente). Truspilot è colluso con i truffatori, non credete a trustpilot!!”

Helpful Report

Posted 11 months ago

“Trustpilot is not as transparent as it professed to be… It simply works for companies and not its consumers, because business are allowed to work through their convoluted review requirements claiming false feedback, which allows ratings by customers to be retracted. Something is funny when hundreds of customer’s ratings mirror each other giving a 1 star rating for integrity and performance yet Trustpilot honors them with a 4+ star because rather than taking the obviously reporting pattern by consumers as bad business, they allow the retraction of them raising bottom line ratings.”

Helpful Report

Posted 11 months ago

“Trustpilot give this type aspiration.”

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Posted 11 months ago

“Full blown RACISTS”

Helpful Report

Posted 11 months ago

“شكراً كوتيكس”

Helpful Report

Posted 11 months ago

Trustpilot is rated 1.4 based on 2,780 reviews