“The customer online call service pathetic I have been holding on for someone to answer for the last two days...my waiting for someone to answer was 20 to 30 minutes and yet...no response”
“order made on the 23 July 2024 is still not delivered. following with the order number it states intransit on the Truworths online site and on the courier site(Rtt logistics) have been calling the courier company since last week ,been told the guy who had my parcel was involved in an attempted highjacking...sent an email to Truworths after calling with no availability (consultants were busy for a whole 15 minutes on the phone)...I am not getting any response or direction regarding my parcel.”
“Don't waste your time purchasing online specifically during "sales". I placed my order seconds after the sale began and everything seems fine and dandy until a week or so later when I began noticing that the status of many of my were changing to: "Not Available".
It is obvious that they do not have any system in place to reserve online stock from in-store stock. This means that your items for your order will only get picked once their staff members physically go to pick your items or try to physically source it from other stores. This deems their online site a waste of time, it is nothing more than a glorified payment portal. They are a disappointment.”
“Truworths is the pits. Their customer service is unprofessional and bad. Especially the one in Bedford Centre where the sales consultant was arguing about a price with me in front of clients. Very unprofessional that I was forced to buy something which I never wanted. Their marketing is bad and not clear. Will never go to the bedford store again. Terrible service. They should close down.”
“Truworths at Bedford centre bedfordview. Staff not accommodating and not friendly.
Will never go there again. Thank goodness I closed my account ages ago.”
“As of 2024, Truworths seems to have adopted a zero-refund or cancellation policy regarding their online orders. This can be seen on multiple review sites. It is best to avoid using Truworths at all costs. Somehow, they are being allowed to operate as a "legal scam company"”
“After reading a couple of revies, I see this is actually Truworths MO and not an isolated incident. THEY can change ONLINE ORDERS after it's been placed and cancelled items you have ordered, but as the customer YOU CANNOT CANCEL OR CHANGE YOUR ORDER, after it's been "processed" - basically just some or other BS they claim their barely legal T%C's allows them to do. If a customer no longer wants an order MINUTES after being told that an item they ordered isn't available, they MUST be allowed to cancel that order ONLINE (where it was placed). This is the shady "process" ScamWorths excepts clients to follow. Everything can be done ONLINE, all communication will be done ONLINE, but if you want a refund GOT IN STORE (and obviously forfeit the delivery fee)”
“On Monday 8 July I went to Truworths Wonderboom to assist me to have a dress that was only available in Truworths Potchefstroom transferred to their branch.
I was met by staff unwilling to assist me with my request. I had already spoken to the manager of the Potchefstroom branch and she confirmed that she would be happy to assist to have the dress transferred.
I had to raise my voice to get the attention of the person assisting me because at some point she told me to move away from the counter in order to assist the customers behind me and I said I will not move until I was assisted.
At some point the manager called the Potchefstroom branch and made arrangements to have the dress transferred to Wonderboom.
The attitude of the staff of this Wonderboom branch really leaves a lot to desire. When I went to collect the dress on Friday 12 July the person behind the counter recognized me and remarked loud enough for me to hear "this is this rude gogo". Really?
I don't think I will ever put my feet in that store again. The staff of that store is hopelessly too self centered and unprofessional.
On the other hand, the staff in Truworths Potchefstroom went out of their way to assist me. The manager called me as the courier left with the dress, tracked it and called me when the dress was delivered to Truworths Wonderboom. She later called me to find out if I was happy with the dress. Bless you Tebogo and Thabang in Potchefstroom.”
“Truworths George: Most pathetic service ever. Been standing in line with 16 people in front of me. Half an hour later....still 13 people in line in front of me. Only 3 assisted in 30 minutes. The same experience yesterday. I have made a gow to NEVER repeat this experience.”
“Went to visit church street and the lines are insane, the staff does not care, we waited for more then an hour just to purchase one item and some customers had to go back, what a messed up service very disappointed.”
“I recently visited your Cradlestone store on 19 June 2024 and had a fantastic experience. I was assisted by Ntombi, who provided exceptional service. Her professionalism, friendliness, and efficiency truly stood out and made my shopping experience delightful.
I wanted to take a moment to acknowledge and commend Ntombi for her excellent work.
Ngiyabonga”
“Lost my online order and no one could be bothered to attend to my complaint. I had to make follow ups n go back to the store,still haven't received my refund until today. Bad service Truworths Northgate Mall 👎”
“I visited the Truworths at Liberty Midlands Mall in Pietermaritzburg on Saturday(15/062024) to do an exchange , I was highly impressed with Thandeka who helped me source the product I needed which was unavailable at her store . Her service is highly commendable, definetly 5 stars for her . Thank you Thandeka.”
“I went Truworths I Canal walk in Capetown bcz I lost my card someone help me in phone the block my card and account and iwant to use it ,plz guy help.”
“I'm not happy at all with your online orders, it's the second time now i received dirty clothes especially if i order white items, it's like you put them for online purchase because you can't sell them at the shop because they are dirty, I'm disappointed 😡😡😡”
“Hi today I visited truworths in Durban the workshop branch the lady who was assisting me with account activation was very rude to me to an extent that I felt like I was not a paying customer I am a vagrant who is receiving free food parcel. Why is it that she didn't even care to explain the slips she aggresively made me sign when I asked she ignored me like I am a nuisance. The exact time was 15h29 I don't have her name. I now regret my account application if this is what truworths stands for”
