“On Monday 8 July I went to Truworths Wonderboom to assist me to have a dress that was only available in Truworths Potchefstroom transferred to their branch.
I was met by staff unwilling to assist me with my request. I had already spoken to the manager of the Potchefstroom branch and she confirmed that she would be happy to assist to have the dress transferred.
I had to raise my voice to get the attention of the person assisting me because at some point she told me to move away from the counter in order to assist the customers behind me and I said I will not move until I was assisted.
At some point the manager called the Potchefstroom branch and made arrangements to have the dress transferred to Wonderboom.
The attitude of the staff of this Wonderboom branch really leaves a lot to desire. When I went to collect the dress on Friday 12 July the person behind the counter recognized me and remarked loud enough for me to hear "this is this rude gogo". Really?
I don't think I will ever put my feet in that store again. The staff of that store is hopelessly too self centered and unprofessional.
On the other hand, the staff in Truworths Potchefstroom went out of their way to assist me. The manager called me as the courier left with the dress, tracked it and called me when the dress was delivered to Truworths Wonderboom. She later called me to find out if I was happy with the dress. Bless you Tebogo and Thabang in Potchefstroom.”
“Truworths George: Most pathetic service ever. Been standing in line with 16 people in front of me. Half an hour later....still 13 people in line in front of me. Only 3 assisted in 30 minutes. The same experience yesterday. I have made a gow to NEVER repeat this experience.”
“Went to visit church street and the lines are insane, the staff does not care, we waited for more then an hour just to purchase one item and some customers had to go back, what a messed up service very disappointed.”
“I recently visited your Cradlestone store on 19 June 2024 and had a fantastic experience. I was assisted by Ntombi, who provided exceptional service. Her professionalism, friendliness, and efficiency truly stood out and made my shopping experience delightful.
I wanted to take a moment to acknowledge and commend Ntombi for her excellent work.
Ngiyabonga”
“Lost my online order and no one could be bothered to attend to my complaint. I had to make follow ups n go back to the store,still haven't received my refund until today. Bad service Truworths Northgate Mall 👎”
“I visited the Truworths at Liberty Midlands Mall in Pietermaritzburg on Saturday(15/062024) to do an exchange , I was highly impressed with Thandeka who helped me source the product I needed which was unavailable at her store . Her service is highly commendable, definetly 5 stars for her . Thank you Thandeka.”
“I went Truworths I Canal walk in Capetown bcz I lost my card someone help me in phone the block my card and account and iwant to use it ,plz guy help.”
“I'm not happy at all with your online orders, it's the second time now i received dirty clothes especially if i order white items, it's like you put them for online purchase because you can't sell them at the shop because they are dirty, I'm disappointed 😡😡😡”
“Hi today I visited truworths in Durban the workshop branch the lady who was assisting me with account activation was very rude to me to an extent that I felt like I was not a paying customer I am a vagrant who is receiving free food parcel. Why is it that she didn't even care to explain the slips she aggresively made me sign when I asked she ignored me like I am a nuisance. The exact time was 15h29 I don't have her name. I now regret my account application if this is what truworths stands for”
“My husband bought me a pair of Pumas at Truworths Greenacres, but the tekkie make a dent if I put it on so I went to Truworths Greenacres to exchange it for one that doesn't do it....so I've explained it to the lady and she shows it to the Manager....so the Manager tells me that this is because of my feet, every tekkie will do that....so I've told him that a pair of shoes for R1400 is not suppose to do that and he said all the shoes does it...and I told him that is my first and I have expensive taste in shoes....but he was not willing to help me....I think the customer service is very bad because you could see that he was not willing to help me....I am very dissapointed in the store.”
“I placed my second Truworths online order, two pair of pants and two sets of necklaces. I was rather dissapointed when I opened my package to find one box where the one necklace was nicely and the other just shoved in the same box in a flimsy plastic 👎🏼So now I have to figure out how to gift the one necklace…”
“In 2024, you still expect people to use ID's for online collection, you have no app on top of that. There are so many options you can choose to verify if the order belongs to an individual. Even Pep or Jet doesn't use that anymore. You can't expect people to walk around with ID's.
A big store like this, Im really shocked.”
“Truworths have stolen R730 from me.this was added as credit to my account.I have no knowledge or have given consent for any transactions.
There customer service is of no use,always replying via email they can't assist'.after I queried 10 times.I have to pay that amount now to protect my credit profile.Truworths should be ashamed as on hello peter there Lots cases of similar nature .how would you be stealing from your customers?then try and hide what you've done.No one at Truworths can explain why they took the money or what was going on.No staff or even customer service can resolve or explain
Truworths service has dropped from the store I knew since childhood
I know longer believe I this brand, Truworths you might think you got with away with stealing ,but you will be exposed sometime.
You've broken the trust relationship
And left me to resolve this mess
You over promise to customers,then under deliver
Thief's! You Hide behind company policies and brand name... shameless
Not even a call , after logging ten complaints, begging someone to call me”
“We are calling me every minute for R70 that was short from my installment but you don't call me when I pay more than my installment. I have 8 missed calls already for today and still going to call me all day 😡😡😡”
“Please call when a delivery arrives or send a message. I received SMSs for 3 days straight at 8am stating my delivery would arrive that day and it was only delivered on the third day. Delivery was handed to my landlady with no communication or verification to me at all. At least it was passed on to me, but not everyone is so lucky. Am I supposed to sit outside and wait for 3 days for some of my items to arrive? I am still awaiting two items which I was expecting from reading the reviews before I made my order. The delivery person has completely ignored my instructions, I requested that delivery be made to my gate and not the main house. I have now at 8am the following day received a message that my items were delivered. Truworths, please read our reviews and improve this. I would rather pay a bit more for delivery and wait a bit longer to receive my items together and as expected according to the notifications. No proper way to track parcels so as to plan accordingly. PS; please add your panty sizing guide to the online store! Very few people would expect a M to fit a 105+ waist or is it just me??”
“I have a complaint with the Bad Girl watch I bought at vaal mall on the 29th of March 2024. The original color of the watch is already fading.
I then went to truworths in vaalwalk at Vanderbijlpark on the16th of April 2024, the guy who was assisting me there said he can't help me because I did not buy it there (but he was willing to help), I have to go to the shop that I bought the watch from.
Today, 17 April 2024, I went to Vaal mall truworths, where I bought the watch, the lady who assisted me said to me whenever a client buy jewellery at truworths, they tell them that the warranty does not include the fading of the color, the batteries, and the broken belt, which is what I was not told. And besides that, they weren't even going to help me because 14 days has passed. However, the watch was still going to lose it's color. Unless is the expensive ones, around R3000.00 because it's quality. I personally feel like it was rude for her to say "anyway, it was going to lose it's color". I asked her that my R600 is gone just like that, and she confidently said "yes".
I am hoping that my complaint will be fairly attended.”
“Rude staff in Woodlands. It's one thing to refuse assistance due to your outdated exchange policy. To lie and say, that's how other companies work as well. But to send over a security to stand facing me (why because I asked a staffmember to not talk over me & respectfully complained about the inconvenience to all parties involved)...just to 'greet' me, when we all know it was to intimidate me, now that's taking it to the next level...”
“Ordered some items on the 8th of April today it's the 15th i haven't received my order even now....what a bad experience i had with your online purchase and it's not the first time.”
