“I bought a pair of black heels for work from Truworths online. I always shop at Truworths and the cloths and shoes are always great quality but not this time. The heels are not only uncomfortable, but they dig into your flesh, leaving it red, uncomfortable, bleeding and extremely painful. As an account holder I will be leaving this company to try others. I still have scars to from wearing those heels ONCE.”
“Ordered 20+ days ago and I've called truworths around 10 times to follow up and I have no feedback, but I've been billed for items I did not receive yet. All 10+ agents that I've spoken to were helpless. There's NO supervisor/team leader or manager support for clueless agents. I've spoken to Khanisa and Luleto who promised feedback, and promised a supervisor will call me before the close of business last week which obviously was a clear cut LIE.”
“I went to two of your stores in polokwane and I was very disappointed with what you are now selling. Especially Mall of the North polokwane. It like I was visiting Chinatown. Every thing looks cheap and unappealing. Who is your stylist nowadays. I am 66 years old and I have been your customer since but now I am contemplating to close the account. It is useless to keep it. After all I am old I no longer have use for it. I thought I was going to hold on to it for my grand children but na it is not worth it. What really happened to my favorite fashion house. The outline at Mall of the North is so confusing. Good luck and good bye. Mrs Pheme”
“I' am so so impressed about the service that I got from Miss Londy Masuku Truworths man Hazyview, she is having a best customer care, she deserves a promotion and Christmas bonus on December I am so I'm so impressed, I will recommend my friends because of the service I have received. Keep it up 👆
Thank you.”
“The online shopping on my phone is awful. It keeps going all the way back to page 1 if you go out of the screen for a while. They need to develop an app like Markham and foschini. I like truworths clothing a lot....but R550 for a button up work shirt made of same material as every other shop is daylight robbery. They barely have combo options besides two t-shirts sold in a pack. I do love you truworths....but it's 2024 ....be better”
“I just visited the Kenilworth Centre branch. I had a meeting at 09:30 and needed a shirt as my shirt got torn at work. They opened at 09:00 and a salesman by the name of Leon assisted me with all the options within seconds. He went beyond this and offered to steam my new shirt as it was slightly wrinkled. Amazing work young man. All staff members were very friendly and helpfull. Well done Truworths Kenilworth.”
“EVERYTHING!!
I made an arrangement with Truworths and the payment was taken for far more than I arranged to pay.
I called the call centre immediately and now more than a month later , they never get back to you, they have excuses, when i call they cannot give me answers.
I am now very Fed up.”
“I made a payment to Truworths on the 1st of October using their SMS link that they send every month as a reminder. For some reason they can find the payment and have been calling almost everyday asking me to pay of which i respond that i paid, they ask me to send a POP which i do, still cant find my payment. today 16th October i been called by 4 of their agents with stinking attitudes telling me about my missed payment, I lost it with one of them and they have been calling me every minute as if to torture me. I closed my first account with Truworths because of this treatment and harassment. Do better with your good paying customers. you ought to be ashamed of how you treat your customers.”
“The harassment you get from Truworths when they think you missed a payment 😥. Their agents are so arrogant because they think they are "collecting".”
“R40 worth of airtime later... "sorry we can't assist you, you can call back tomorrow or go to your nearest Truworths store. All because I couldn't remember when last I bought on my account (since I hardly do) and have my previous cell number on the account which they can't assist me with changing, by the way. This is exactly why I always end up closing these ridiculous accounts. Customer service treats you like a criminal when all you're trying to do is create an online profile to purchase a pair of R3000 sneakers. So glad I read these reviews before ordering online. I think I'll just close the account since I don't owe them anything...”
“I bought a winter gown online ,fast & efficient service .The disappointing part is the hands of the gown ,they are way too short .
I've been buying my gowns from Truworths for the past years without any dissatisfaction ,I was really really disappointed cause I'm not enjoying my gown at all .* sad *”
“Why do I have to except a loyalty card from Truworths in order to make a cash purchase of their instore sale items. Left the store without purchasing the items. When did they adopt this policy? Brits Mall Truworths”
“I keep promising I'll never buy from Truworths again but I'm slow to learn. I'd you are 2 days late with a payment, they start harassing you. They treat their clients like criminals.”
“Received a gift with gift receipt to exchange, was bought on 50%off sale with 30 days return policy. Went to exchange in 14 days was told the sale ended 04-Aug but I can exchange, but have to pay in the price difference. Customer service could not assist me 31-Jul to get the right size, advised to purchase online, once I receive the order I can exchange the gift item for that one. The order placed 31-Jul only arrived 12-Aug. Now I must pay the current price of the item and not the sale price it was purchased at.”
“Stepping into Truworths Paarl mall is like going to school for your first day.yiu don't know what service you are going to receive today.
I just want to make it clear to the manageres of Paarl Mall, that this is not your shop lady.if you can't greet people or put on a smile stay at home
Your other colleagues need to do their outmost best to be over friendly and you are walking around like a bear with a soar tooth.
Even if you talk to the customers say yes sir no ma'am, and not "julle" I had enough of this store my last visit or even buying something their.”
