“This is one of the worst online service I have received. Placed my order at Somerset Mall 2 weeks ago,(I live in Gordonz bay)that's 10 mins away. To be told when I was hunting my order down, that Me , the Client is lying...etc etc..(i luckily have saved all evidence of conversations etc)everyday for 2 weeks , I made contact ...to be lied at..by so called professionals. I am still waiting for my order..Still Have not received..but today I am closing my account and they can keep the order. We don't have a Service industry that works correctly. I am appalled by this Service!!!!”
“The customer service in Truworths Ga-Rankuwa is on 100%. I visited the store on Sunday looking to buy an outfit for an upcoming event and I was assisted by a young lady by the name of Tshegofatso. I loved how she was so helpful and patient with me throughout my visit in their store. She made my shopping so easy as she suggested different outfits for me to try out. What a lovely soul she is, I would definitely shop there again.”
“Truworths' online website is just so ridiculous. Looking up the shoe size guide, gives only clothing sizes??!!
Descriptions of clothing's are very similar.
Please...a company that's been in business so long should seriously invest in a decent online store...check out Superbalist.”
“I would like to express my sincere gratitude to Bessie at Truworths Golden Walk for the outstanding service I received. She was professional, friendly, and went the extra mile to assist me. Her warm attitude and dedication made my shopping experience truly pleasant. I highly recommend her service to anyone visiting the store.”
“I am still waiting on anyone from Truworths to contact me regarding my Online order of which an item I did not recieve,,but Truworths failed to refund my account. I was in store Kuils River branch when I opened the packages and they told me they couldn't refund me cos the item wasn't in the package? I waited 7-10 working days and I am still waiting for my refund. I even had to take bank statement to Branch in order proove that I wasnt lying? And still not action? Truworths Customer service is putrid. Order no o320791521 purchase was made 28 July 2025????”
“Nomsa from Birch Acres mall provided exceptional service and helped me find the ideal dress and shoes for my event .Her knowledge and enthusiasm made my first experience shopping at Truworths Birch acres mall truly enjoyable once again Big Shout-out your friendly service made all the difference 👏🏽”
“I wish to thank Truworths Nkomazi Plaza for such a great Service. I was away and as a result could not manage to collect my online order at the branch. I was advised by the Manager, Monica to write letter which I gave to my wife to collect the parcel. My problem was solved. My parcel is now collected and I am very happy with the service provided today.”
“I would like to applaud Tshepo at Truworths Moratiwa Mall. I went to buy my old lady a coat, which she did not know what kind of a coat she wanted, I left her with Tshepo, after I tried to convince her with a few coats but never won. Tshepo then got her a coat that she really loved and she even said, she's gonna wear it at church.
Tshepo you are a star, your patience and service really helped us out because what's more important is that she finally decided to buy a coat with your help. Thank you.”
“Assisted by Amogelang (YDE Centurion) on the 04/08/2025
Your dedication, hard work, and attention to detail have not gone unnoticed. You have gone above and beyond to deliver exceptional service, and your commitment to excellence is truly impressive. Your ability to effective communication and time management is something to be admired, and I have no doubt that you are a valuable asset to your team and your company.
Keep the good work up!!”
“Being a client for as forever, I was so disappointed, had to wait for ten minutes for a supervisor, One of the items was on sale and markdown and the manager said she can’t give me the item for the price it was shown was a human error, it was just a very bad experience after that the cashier however was amazing”
“Lack of customer service is appalling! Closed my account today along with 2 family members. Not tolerating poor customer service.
Online is the worst i've experienced in SA! Takes long and the store cant even find your order. Then you are not given a bag to carry your shopping after spending more than R3000.00. Decided to return the lot to them and walked out empty handed after 30 minutes of waiting for my order - infuriating!”
“I was assisted by this amazing kind hearted woman. I wasn't really sure what I wanted and no matter how many times I asked her for assistance with shoe sizes yoh she never got tired of me 🥹🥹🥹🥹. She assisted me until I found my size but i had to order it online. Uhhh bless that soul.. She works at Westgate Mall Truworths (220), her name is Hazel Sekokotla , she works by the shoe section. . Im so happy with her service !!! 🥺♥️♥️♥️♥️”
“i would not advise anyone to buy from truworths online they deliver time is very bad and they dont keep to the time frame plus the agents and mangers that work for online never seem to help customers at all”
“I am here for Lebo mall, merchandising is very poor, you will get lost in that shot, you get into the shop without finding something nice, it's not like any Truworths shops, get a new merchandiser for your shop”
“I will like to applaud a very nice lady at Truworths Tembisa Mall by the name of Thato. I went to buy my old lady a coat, which she did not know what kind of a coat she wanted, I left her with Thato, after I tried to convince her with few coats but never won. Thato got her a coat that she really loved and she even said, she's gonna wear it at church.
Thato you are a 💥, ur patience is out of this world 👌. Thank you.”
“Truworths Flora Centre is absolutely amazing. Service by Betty and Portia is fantastic. They are friendly, knowledgeable and their service is top-notch. Thank you ladies.”
“Good afternoon, I had a wonderful experience at Truworths Moratiwa Mall and I am very impressed by the service i received from Tshepo Rakgalakane, he was so helpful and conducted his task with zest and professionally as it is rare to get great customer service and Truworths can be proud of him. I will recommend him to my friends, neighbors, brothers and sisters all because of the service i received. Keep it up.”
“After nearly 40 years I am closing my account with Truworths. On Sunday I try to return an online item to Office London Eastgate, & get accused of returning a worn pair of sneakers. Eventually after a whole debacle, the manager agrees to put a credit through. Today 25 June 2025 I go into Truworths East Rand Mall to find out my card has been blocked. Trying to answer 20 questions to the Customer Service chap on the phone with a queue of people waiting disclosing all my personal details. The question that topped it, "What transaction did you make on the 10th of June!!!!!!!!" I cancelled the R3000 transaction & walked out.
I'm done with Truworths!!!!!!”
