“Received a gift with gift receipt to exchange, was bought on 50%off sale with 30 days return policy. Went to exchange in 14 days was told the sale ended 04-Aug but I can exchange, but have to pay in the price difference. Customer service could not assist me 31-Jul to get the right size, advised to purchase online, once I receive the order I can exchange the gift item for that one. The order placed 31-Jul only arrived 12-Aug. Now I must pay the current price of the item and not the sale price it was purchased at.”
“Stepping into Truworths Paarl mall is like going to school for your first day.yiu don't know what service you are going to receive today.
I just want to make it clear to the manageres of Paarl Mall, that this is not your shop lady.if you can't greet people or put on a smile stay at home
Your other colleagues need to do their outmost best to be over friendly and you are walking around like a bear with a soar tooth.
Even if you talk to the customers say yes sir no ma'am, and not "julle" I had enough of this store my last visit or even buying something their.”
“I placed an online order on 27 July 2024 and it still hasn't arrived even thou igot a sms to say your order is on its way. I called the online customer line and they couldn't tell me what happend to my order.”
“Ive ordered online on the 29th of July.... I usually order online because i work and cant get to the store.... Anyways its the 13th of August now....since last week they tell me (waiting for courier to collect) this shoes ive ordered was billed to my account but yet i didnt receive it....when u call them you wait forever and dont het an answer..... Nobody gets back to you or update you on anything .... They say you have to use the whatsapp service but they are useless as well...”
“Ive ordered online on the 29th of July.... I usually order online because i work and cant get to the store.... Anyways its the 12th of August now....since last week they tell me (waiting for courier to collect) this shoes ive ordered was billed to my account but yet i didnt receive it....when u call them you wait forever and dont het an answer..... Nobody gets back to you or update you on anything .... They say you have to use the whatsapp service but they are useless as well...”
“My second online order states the item is sold and i will be credited.I go online on the sale, the same item is there for sake,sane size but more expensive.That is frustrating...”
“I was looking for a unveiling outfit on Tuesday and Vy & Bongi were patient with me cause I'm very particular with what I want to wear. I got the the BEST & EXCELLENT SERVICE from them. I salute 👏🏾 big to you ladies, anyway I always get the same service from them all the time.”
“I bought a pair of boots in the store i asked the lady a size 6.She brings me the box.I took it and paid.Now at home I checked to fit my boot its a size 8..which i did not ask and my function is tomorrow.Bad service im so dissapointed!!”
“The customer online call service pathetic I have been holding on for someone to answer for the last two days...my waiting for someone to answer was 20 to 30 minutes and yet...no response”
“order made on the 23 July 2024 is still not delivered. following with the order number it states intransit on the Truworths online site and on the courier site(Rtt logistics) have been calling the courier company since last week ,been told the guy who had my parcel was involved in an attempted highjacking...sent an email to Truworths after calling with no availability (consultants were busy for a whole 15 minutes on the phone)...I am not getting any response or direction regarding my parcel.”
“Don't waste your time purchasing online specifically during "sales". I placed my order seconds after the sale began and everything seems fine and dandy until a week or so later when I began noticing that the status of many of my were changing to: "Not Available".
It is obvious that they do not have any system in place to reserve online stock from in-store stock. This means that your items for your order will only get picked once their staff members physically go to pick your items or try to physically source it from other stores. This deems their online site a waste of time, it is nothing more than a glorified payment portal. They are a disappointment.”
“Truworths is the pits. Their customer service is unprofessional and bad. Especially the one in Bedford Centre where the sales consultant was arguing about a price with me in front of clients. Very unprofessional that I was forced to buy something which I never wanted. Their marketing is bad and not clear. Will never go to the bedford store again. Terrible service. They should close down.”
“Truworths at Bedford centre bedfordview. Staff not accommodating and not friendly.
Will never go there again. Thank goodness I closed my account ages ago.”
“As of 2024, Truworths seems to have adopted a zero-refund or cancellation policy regarding their online orders. This can be seen on multiple review sites. It is best to avoid using Truworths at all costs. Somehow, they are being allowed to operate as a "legal scam company"”
“After reading a couple of revies, I see this is actually Truworths MO and not an isolated incident. THEY can change ONLINE ORDERS after it's been placed and cancelled items you have ordered, but as the customer YOU CANNOT CANCEL OR CHANGE YOUR ORDER, after it's been "processed" - basically just some or other BS they claim their barely legal T%C's allows them to do. If a customer no longer wants an order MINUTES after being told that an item they ordered isn't available, they MUST be allowed to cancel that order ONLINE (where it was placed). This is the shady "process" ScamWorths excepts clients to follow. Everything can be done ONLINE, all communication will be done ONLINE, but if you want a refund GOT IN STORE (and obviously forfeit the delivery fee)”
