“I purchased a men's watch, as a gift, from Truworths Clearwater Mall on the 16th December 2023, when the gift recipient reported that the watch was too big, I suggested we return it to the store to have one of the links removed. When I approached the sales lady she reported that they don't do that in store and told me I'd have to go to American Swiss and pay MORE to amend a watch bought at their store. When I asked for a refund they refused, with prior knowledge that I didn't have the original receipt in my possession. I pointed out to the manager, Eunice, that I did have the warranty with me stating the place of purchase and date of purchase clearly thereon. The warranty says there's a "full 1-year warranty" including the "watch in totality, meaning the movement, hands, dial, strap, clasp and glass is all covered under the warranty", but the MANAGER, said it was just the mechanism!!! Either the staff was unwilling to help us (which is indicative of the entire organization's client service) OR the manager and staff are severely undertrained to deal with customers and to make good on their own warranties. EUNICE went on to refuse to give us her surname and stormed off, I did lose my cool, but its insane to return a good to the store you purchased it from and for the staff to refer you to another store when there is a FULL warranty. Needless to say, I'll stop buying Truworths gift cards because we have endless options online. The warranty says they will fix or replace FREE of charge which Truworths Clearwater utterly disregarded. Truworths will need A CUSTOMER SERVICE REVIVAL when we have so many more efficient, friendly and cost-friendly options.”
“I was struggling to order for my daughter online, I was sent to EarthAddict to get assistance and Lerato the Store Manager helped me to order and get the clothes delivered to Pinecrest were my daughter is. I am very happy for the assistance she gave me with a smile.”
“I am very happy with the service I got from the store manager of EarthAddict in Highveld mall Lerato. She assisted me nicely with a smile. I came to exchange something and she didn't give me any problems. I will always come back for my exchanges from her store. Keep up the good work Lerato ☺️”
“poor service ever, i ordered online and received part 1 and 2 of my parcel. i did not receive part 3 but i got a massage stating that my parcel has been delivered. i sent emails also made phone calls with no respond.”
“I placed an order online 25 November, its 11 December and still waiting for my order! This was a birthday gift for someone very special to me. Her birthday was yesterday. I had to buy another gift with cash I didn't have!!!!
My issue was escalated last week. The consultant was going to return my call. I'm still waiting....”
“Very poor service... Been waiting for my order for more than 14 days now, only received one item why can't they just deliver all at once!! Never order online again.”
“I dont understand why they cant source all your orders and then deliver it.
It has been 8 days and I am still waiting on package 4🙄.
Poor delivery service system.”
“Truworths online is the worst online store I've ever come across! You will order online and be told after weeks that they can't source any items on the order.
This is the worst ever!”
“This is the the WORSE experience EVER!!!!!!!!!!
Its 8 days still waiting on my order.
Received only part of order on Thursday after I had to call numerous times.
On Thursday they promised I will receive part two of my order on Friday.
Yesterday when I phoned again they promised I will received it yesterday.
WILL NEVER PURCHASE FROM YOU AGAIN.
Please do get some tips from Edgars Online”
“Truworths N1city is the worst store ever!!! I walked in on Saturday (month end) the gal at the counter saw me coming to the desk, and walked away, I was not greeted by anyone , and I stood at the counter waiting for help. Fudge man , that people needs some serious training in how to deal with customers. There is just one young man who is super friendly and super fast on the register as well, pity I did not get his name, but he was not in the store at the time. N1city branch SUCK”
“I have just been reading all these bad comments about Truworths Online. I simply don't understand it. Most months I make multiple purchases in store and online and I have never had a problem in the 4 years of buying from Truworths. I love Truworths and the staff at Mall of the South. They're the best. 💕💯”
“Useless online store..bought something 8 fays ago and am still waiting for my order. You guys must learn (from Superbalist and Takealot) on how you should treat your customers.!!”
“Ezmieskha @ Truworths Cape Gate 546. Helped me so much with picking out shoes, amazing customer service, very friendly and went the extra mile. Would come back just for the service.”
“Truworths really needs to fix their online system,It keeps reloading so it is not possible to check out. These days very few people enjoy going into a shop thus preferring to rather shop online.”
