“The worst bank ever. I can not make online payments as they send verification codes to a phone number that doesn’t belong to me. So I never get codes and can’t make payments. I spent hours on the phone with them since November. We are in January now and the issue is still not resolved. Sadly have to leave TSB now as I can no longer make payments and transfer to another bank. I can not believe that they couldn’t fix this simple IT issue after so many calls I made and so many internal teams I spoke with”
“Well to be honest I don’t like the modern method of banking like no counters etc and and you have to effectively to use a machine to put money in ….much preferred the old way of banking and carnt see how security wise it’s progress when coining coins in open view of public where anyone can swipe a bag and run off ( how’s that progress ) however when I went in other day there was a lady called Julie and she went above and beyond helping me out to be honest ( credit where credits due ) and did more than she should really she was polite and engaging and she was stressed due to the amount of people in the que and she was all by herself …..that said she handled her self with professionalism and kept calm and to be honest as far as customer service goes couldn’t ask for more so thumbs up for Julie at Wakefield tsb branch”
“Trying to log into my online account is unbelievably frustrating. Despite putting all my
details in correctly I was informed my detail were incorrect. (They most certainly were not)
After 3 attempts of entering correct details I was denied access. This happens time and time again. Get your act together tsb and improve your service. TSB customers keep the employees in a job so deserve a better service My husband banks with the Royal Bank of Scotland and has no problems. I might just join him.”
“Tsb stonehaven Karen did her best too set up my bond didn't work it problem customer service was a disgrace Sonia took an hour on my phone so got back too Karen at tsb stonehaven set it up again promised many things you as a bank are a disgrace so whoever reads this I will be contacting your ceo Mr Robin bullock about your lies and promises I called sherrif court too get his name and have called ombudsman they can deal with your ridiculous behaviour”
“What a awful company you are! Today t rang regarding a problem with my account. I spoke to a lady called Rishka , she was not understanding of my problem. I asked her i could speak to a supervisor. She said a supervisor would only tell me the same as her. She said she had spoken to the supervisor about me and the supervisor will be able to talk to me, i was on the line for nearly an hour. Also Rishka refused to give me her surnamee so i could a complaint.”
“Absolutely disgusting customer service
All they care about is taking more money from you and their customer service is absolutely shocking!!!
Over 10years been with tsb and nothing but hell
Had enough and now changing banks!!”
“This is the worse bank to bank with like ever, they will refuse to take responsibility for any wrongs they have done , they are aggressive and not admit liability, bank elsewhere is my advice”
“Broadmead branch Saturday morning emilia newman was the one capable to help effectively with the most annoying process to resetting the online bank app. Anfd quickly! Four staff tried before and was not successful.(Wasted of my time around 40 minutes each time) Thank you so much for your patience and kindness, Emilia.”
“The worst customer service experience ever. My account was presumably hacked 2 weeks ago as when I try to pay for services online, verification codes are been sent to a wrong telephone number I have never heard of. I never receive verification codes and as a result can’t make online payments. I called to tsb numerous times, spoke to many teams and no one able to fix the problem. I’m very disappointed in the level of service and technical setup at tsb and planning to switch to another bank. I do not recommend this bank to anyone”
“TSB does not like people making large transfers and is not a suitable bank for high net worth. They will freeze your account, accuse you of money laundering and will not listen to your reasons. They are also racist and should be fined by the FCA for their intrusive behaviour and patronising customer service. Worst banking experience ever.”
“TSB Scam
Very very bad service and they report account to hmrc even if your account is clear and no issue.
They freeze your account and using your money for their business .
Be aware TSB scam
Date of experience: 20 July 2023”
“Customer service is non existent
I have been going round in circles for days on end waiting for the promised call back and/or email
I live in Australia so I cant pop into a bramc. I simply want to reactivate and clise my account..but NOTHING has happend and I am still in limbo.”
“I spoke to Sharon H from Swansea today.
I found Sharon to be endearing,funny,and a very professional person.
Sharon was genuinely interested in helping me.
I hope Sharon is given the recognition she so rightly deserves.
Thank you so very much Sharon , you are a true star.”
“Absolutely useless, opened an account, bombarded with welcome emails, sent a card, no log in details, no card pin, no user ID, no information whatsoever on how to get access to the account. Got a text message this morning telling me - “TSB A/C**** 02MAY. You're over your limit. If there is not enough to cover all the payments requested, please pay money in before 14:30 to avoid extra charges”
I haven’t even got access to the account so how is this possible?
Will be closing this account as soon as they open today.”
“I'm going to close my account tomorrow. TSB are not user friendly and make it really difficult when I go into branch to pay bills. I tried to get set up with internet banking thinking it would make life easier as I live in a rural location. OMG what a nightmare, couldn't even log in besides all my log in codes and user ID etc etc and having to wait for a text with yet another code each time and then to have to remember all the security prompt questions.”
“If you want a power hungry bank that won't allow you to buy crypto, or a bank that seems to think they have the right to know what you spend your own money on... this is the bank for you. Otherwise, avoid like the plague.”
“Nasty bank! Removed overdraft then after I closed the account and paid the overdraft left a missed payment mark on my credit file! They owe me money not the other way around there is a £0.05 balance in the switched account so they owe me money. Avoid this bank at all cost!”
