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TSM Aquatics Reviews

4.9 Rating 509 Reviews
97 %
of reviewers recommend TSM Aquatics
4.9
Based on 509 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read TSM Aquatics Reviews
Anonymous
Anonymous  // 01/01/2019
The fish was very healthy with great color Took to feeding quickly
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Posted 3 years ago
All fish came in healthy and eating off the bat. Only problem is they came a week early. They were supposed to arrive on 10/29 as discussed on the phone call but they came 10/22. Wasn't a big deal since my wife was home just wasn't expecting them
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Posted 3 years ago
Very friendly and helpful staff with my questions via email
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Posted 3 years ago
Everything arrived as expected; nothing to worry about since their quarantine procedures are the best. We are first time reefers and had some apprehension about the coral aspect of things. After we received our Zoas (one frag broke in transit, which we were able to salvage) we were quite disappointed with the fact they didn’t open right away. Like parents with a new baby, we reached out right away to see what we were doing wrong. The email customer service was expedient in their reply to us, reminding us that just like the fish they may take some time to open up, took some readings from us so they could start to troubleshoot on their end. Fortunately everything opened and is now flourishing but it was nice to have that safety net with a company that cares about their customers and what they have purchased. While the delivery is expensive it arrived on the day and time of our choosing that TSM coordinated with us to ensure our product (fish and corals) got to us safe and sound. We live in south Florida so had those hundreds of dollars of fish sat out in the 100 degree heat our fish and coral would have died. THANKS TSM!
TSM Aquatics 5 star review on 3rd November 2021 TSM Aquatics 5 star review on 3rd November 2021 TSM Aquatics 5 star review on 3rd November 2021 TSM Aquatics 5 star review on 3rd November 2021
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Posted 3 years ago
Great communication and the fish arrived in great shape!
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Posted 3 years ago
Great communication, fish shipped and arrived exactly as promised. Good experience. I will definitely purchase again.
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Posted 3 years ago
Fish arrived in perfect condition fay and happy ate the next day.
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Posted 3 years ago
Never buying fish anywhere else. Top notch service and fish quality. Thanks for everything!
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Posted 3 years ago
My meleranus wrasse came healthy and fat. The next was swimming around and eating
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Posted 3 years ago
You guys rock! My order is doing great! So thankful for your care for the fish! Ordering again soon!
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Posted 3 years ago
Great customer service and a pleasure to deal with!!! My go to!!
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Posted 3 years ago
TSM did a great job with my order. Even though FedEx messed up and lost the package, TSM refunded the entire order without any issues. I will definitely be ordering from TSM again!
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Posted 3 years ago
Again outstanding. I will never buy a fish from anywhere but tsm.
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Posted 3 years ago
All fish arrived alive and healthy. Packaging was very good. Staff is very accommodating and communicates well!
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Posted 3 years ago
Wonderful experience with healthy fish and eating right away.
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Posted 3 years ago
Alicia is very knowledgeable and good to work with.
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Posted 3 years ago
The customer services was excellent and made picking up the wrasse very easy. My Meleranus wrasses came nice and cubby and was eating food the next day.
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Posted 3 years ago
Always a perfect transaction. Fish are always heathy and in great shape. All fish are quarantined for you before they are sold. What more could you ask for.
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Posted 3 years ago
I found TSM when I was doing my new 120 gallon reef build. Since placing my first order and seeing the quality of the fish I received, as well as the service the staff provided, I knew that I had now found my "go-to" supplier. At that point, I decided that TSM would be my sole source for fish and inverts for the build. I am glad I went with TSM, they now have a customer for life. I recently also recommended TSM for a friend who also is doing a new build and they could be happier as well - that says a lot! Well done TSM and keep up the good work!
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Posted 3 years ago
All fish were healthy and safely delivered and are thriving. Will use them again.
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Posted 3 years ago
TSM Aquatics is rated 4.9 based on 509 reviews