TSM Aquatics Reviews

Name: TSM Aquatics
Address: 1 Enterprise Ct, Washington Township
Rating: 4.88

4.9 Rating 515 Reviews

97 %

of reviewers recommend TSM Aquatics

Company Reviews

Product Reviews

Metrics

4.9

Based on 515 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

TSM Aquatics 5 star review on 13th February 2025

Eric Spradlin

TSM Aquatics 5 star review on 1st February 2025

Anonymous

TSM Aquatics 5 star review on 31st January 2025

Kevin Holcombe

TSM Aquatics 5 star review on 11th October 2024

Charles Thomas Gilroy

TSM Aquatics 5 star review on 28th August 2024

Adam Hupac

Anonymous

Anonymous // 01/01/2019

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“Awesome Communication, Very pleasant to deal with. Fish arrived fat and healthy.”

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Posted 3 years ago

“This isn’t my first order from TSM and it won’t be my last order. TSM provides the quality and product that you NEED.”

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Posted 3 years ago

“This is going to be my go to fish supplier going forward! Amazing communication and willing to bend over backward to get me the healthiest fish on my schedule. They held my fish an extra week as I was going to be out of town - they worked with me on switching one of my fish for a larger specimen since I was worried about my current tank inhabitants being too aggressive. Fish arrived in excellent health and eating. Fat and happy!”

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Posted 3 years ago

“I don’t want to leave a bad review as your customer service is great. I did however run into issues. I know some things are out of your hands. Of the 5 fish on my last order 3 of them died within 24 hours. They were put in a system with about 25 other peaceful fish that have all gone through my own quarantine tank in the past year and I have not had a single death in that system in the past 8 months or so. To be clear I do lose fish all the time (probably a third) in quarantine but once they make it through they have been good to go in my main system which is where these guys went. (2 of the fire fish and the coral beauty did not make it)”

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Posted 3 years ago

“Was very quick to respond to question that had prior to purchase. And the fish that I received was in great health and looked amazing.”

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Posted 3 years ago

“Amazing customer service! The staff was great and attentive to my needs. The fish came in great condition. The package was very well prepared. When added the fish to display tank they went for food right away. A couple things I would say would be beneficial to us a customer, sometimes we don't need it want multiple fish and the minimum order total is not great we are already paying for the shipping. Also have a way to real-time request fish instead of waiting for them to add to inventory. Other than that this company is amazing.”

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Posted 3 years ago

“As always my fishes were packed really, really well and in excellent condition. Got 2 pyramid butterflies that are just beautiful.”

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Posted 3 years ago

“Awesome. Why would I buy fish anywhere else??”

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Posted 3 years ago

“Fish always arrive healthy and eat immediately upon introduction. They are easy to deal with regarding shipping accommodations and changed orders. The fish are generally small (young), but that is preferable because they will have a longer lifespan in the aquarium and accommodate easier.”

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Posted 3 years ago

“An improvement would be to include an acclimation guideline, otherwise everything was great except delivery was late.”

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Posted 3 years ago

“excellent customer service! received our special order of 6 fish, all healthy and look great! Needed some assistance a week after the order was received and got help right away! Top notch!”

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Posted 3 years ago

“My livestock (Blue Hippo and Foxface Lo) arrived fat, healthy, very nicely packed, and accepted nori and mysis shrimp right away. I am definitely ordering again from TSM Aquatics.”

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Posted 3 years ago

“Everything arrived alive and in great condition. I now have a power blue tang with no ich. We all know these tend to be ich magnets. It was well conditioned for aquarium life and has fit into my reef community with no issues.”

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Posted 3 years ago

“Really great communication and the fish were packed very professionally. They all arrived healthy but underweight and much smaller than I expected. I have quarantined all of them and they are eating well. Credit to the team at TSM for their qt process and the fact that all the fish are eating before they are sold. I will definitely be purchasing more fish from these guys!”

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Posted 3 years ago

“Healthiest fish available.”

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Posted 3 years ago

“I ordered 6 fish to test out their services. They did not disappoint fish all arrived happy and very healthy looking. I will be ordering all my fish from TSM for now on. Their service is well worth the price.”

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Posted 3 years ago

“Very nice place helpful people.”

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Posted 3 years ago

“Really beautiful fish all healthy and well adjusted!”

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Posted 3 years ago

“Customer service, packaging and quality of livestock are all incredible! Best experience you will ever have when it comes to ordering fish. Beginner or expert...you should be getting anything you can from here.”

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Posted 3 years ago

“All of the fish came healthy, well packed, and great communication from TSM. Looking forward to my next fish order.”

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Posted 3 years ago

TSM Aquatics is rated 4.9 based on 515 reviews