TUI UK NewsRoom Reviews

“ Booked tui holiday for June 2022 in paphos TUI website stated all restaurants open and nightly entertainment, 3 restaurants out of 5 were closed, was no entertainment whatsoever, complained whilst away and upon return, was sent a voucher for £450, was expecting a cheque, the.voucher had to be used towards a 2023 holiday, my wife found out she had cancer in February, major operation in April. ,still having treatment, could not go away this year. Provided TUI with proof and asked for voucher extension, terrible customer service, would not help at all, ”

“ Absolutely appalling customer service. Still waiting for a refund for a holiday they cancelled! Told lie after lie on 6 different calls. They do not know what they are doing or saying! Never book with Tui! ”

“ Poor customer service, asked them to change 2 names on our booking as 1 adult and 1 child could no longer go we asked to replace these 2 passengers with the names of another adult and child we wrote everything in the chat and paid the fee to get this done , when checking to make sure everything was fine we noticed they had messed up the booking by cancelling 2 child places they added an adult passanger to a child placement left the adult on the booking that was no longer going and cancelled 1 child that was still going on the holiday, I went into the local Tui branch to be told they could not help us I had to call , phoned straight away was told it would be sorted within 72 hours as they have to follow their procedures and as a good will gesture they would try to wave any charges this would occur they were told under no circumstances would we be paying any more money as they are the ones that messed up. ”