Turo Reviews

Name: Turo
Rating: 1.26

1.3 Rating 816 Reviews

6 %

of reviewers recommend Turo

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Metrics

1.3

Based on 816 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Turo 5 star review on 11th December 2024

"I feel compelled to share my extremely disturbing experience with Turo to warn others about the risks of using this platform.\r\nI rented two vehicles through Turo, and both were in deplorable condition. The first car I rented had a nail in the tire. When I contacted the car owner about it, they told me to simply \"add air\" and continue my trip. This is completely unacceptable, especially when it comes to something as important as a tire. But the real nightmare began with the second vehicle.\r\nWhile driving, the tire on the second car fell off entirely. This was not only terrifying but incredibly dangerous. The car swerved, and I narrowly avoided falling off a mountain cliff on a narrow, single-lane road. To make matters worse, this happened at night, in the rain, in a desolate area with no phone signal. I was stranded in an unsafe place, with the nearest town being two hours away. I was forced to stay in this isolated, hazardous area, putting myself at risk of further harm. During this time, cars were nearly hitting me as I tried to move the car to the side of the road\u2014this situation was literally a matter of life and death.\r\nDespite following all instructions from both Turo and the car owner, I was blamed and held responsible for the damages. The tire issue, which should never have happened in the first place, was clearly due to the owner\u2019s negligence in maintaining the car. Turo\u2019s response to my concerns was dismissive and unhelpful, providing no meaningful support when I needed it most.\r\nTuro claims to be a platform for renting cars, but they clearly do not prioritize the safety of their customers. Instead of holding the owner accountable for renting a clearly unsafe vehicle, they placed the burden on me. I will be seeking legal advice and sharing my experience with news outlets to expose how dangerous and negligent Turo\u2019s practices can be.\r\nI strongly advise against using this service if you value your safety. There are far safer and more responsible car rental options out there. Turo needs to drastically improve its vetting process and ensure that the cars on its platform are safe and properly maintained."

Turo 1 star review on 26th November 2024

Anonymous

348

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please I’m begging you do yourself a favour a rent from a professional company. I was scammed from a renter. What they do is claim damages so they can cash in on the claims. The damage could be as little as a 1 inch catch and you’ll end up paying hundreds. Turo also doesn’t care for proof they will still rule in the renters favour. Pleaseeeee do not rent from the company !!”

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Posted 2 months ago

“I spent a lot of time selecting a car and reserving it, then made flights and hotels around the rental, only to have the reservation abruptly canceled for no apparent reason. Found another car and reserved, same result: within a day the reservation was canceled by host, though she at least apologized. Turo tried to help find other cars for my dates, but they weren't comparable to the ones I had chosen. It took Turo 5 seconds to collect my deposit but 10 days to return my money. I would not trust my vacation to Turo and am re-jiggering everything. Unfortunately I'd needed a long term rental and they seemed a welcomed option but their hosts are unreliable and I feel relieved, though thoroughly irritated, to have escaped further let-downs and inconveniences from a "wannabe" rental agency that doesn't have their ---- together.”

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Posted 2 months ago

“Anro Group LA. Rented from them and everything seemed fine (host was impatient and rushed me through the pick up process which makes sense now... I suspect he didn't want me to be able to fully inspect the car and exterior cosmetic issues) until I received a notification saying that there were "damages from an impact" to the rear bumper and that I had "tried to cover them up". The damages were not visible to me upon returning the car, if they were there at all. The images the host uploaded were two scuffs to the paint.The host then asked me to Venmo them personally $1200 without providing any sort of estimate from a legitimate repair shop. When I asked for an itemized estimate, I still only got a partial image of an estimate and it had no proof of legitimate business on it. They're also asking for contact information to talk outside of the Turo platform. I read the Turo based reviews of this company before renting and they're all glowing, so I was pretty shocked at the level of pushiness and lack of professionalism that's been displayed here. Would not recommend renting through Turo or Anro Group, the convenience and "savings" aren't really worth getting scammed and hacked. Will never use Turo again.”

Helpful Report

Posted 2 months ago

“Turo failed to provide the necessary parking infrastructure for returned vehicles at the local airport. When I was ready to return my ride, I went to the designated, *free*, Turo parking lot at the airport economy parking lot, per the owner's instructions. Problem was, the lot was full. Other guest drivers had obviously run into the same problem, and had simply parked their rides in unauthorized spaces. These cars were all ticketed and at risk of being towed at the guests' expense. I had a plane to catch and didn;t have time to call customer service or text with the owner, or really do much but drop the car off and get to my departure gate. But I wasn't going to just abandon my ride, so I parked in the regular economy parking lot (side note, I also left the car with more gas in the tank than there'd been when I'd picked it up). I took a picture that showed I'd technically left it in the exact spot of the lot the owner had specified, but had accessed it in a different direction, and sent it to the owner. He texted me it was "no problem." I also called customer service on my shuttle ride to the departure gate, but they informed me I had to attempt to settle it with the vehicle's owner, first. Now the owner has sent me an invoice for the parking fee, but I'm disputing it because I don't think I (or anyone else who contracted through Turo--guests and owners alike) should be made to pay for Turo's failure to provide the necessary parking infrastructure.”

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Posted 2 months ago

“DO NOT RENT OUT YOUR VEHICLE ON TURO! Seems great until something goes wrong. My very first renter took my 9 month old vehicle rock crawling in Moab and drove through flood waters. I have mud everywhere, including in the air intake all the way into the engine... Turo is doing everything in their power to not have to fix this vehicle, meanwhile I'm losing money every day it sits. I've spent almost 30 hours tearing the vehicle apart and cleaning mud/silt and repairing broken parts - at my own cost and my own time. Unfortunately Turo makes you sign away your rights when you sign up and requires a long-drawn out arbitration process that can take 4-6 months for resolution, and unless you pay them 40% of your earnings, you have no reprieve for lost revenue during this process.”

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Posted 2 months ago

“I would never rent off Turo again it was my first and last time was charged 800 and something dollars for a car cause the host lied about a scratch and Turo believes everything the host tell them and they just catches it clean off my card living me homeless cause it was my rent money”

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Posted 2 months ago

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Turo 4 star review on 30th September 2024

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Posted 2 months ago

“https://turo.com/gb/en/car-rental/united-states/houston-tx/chevrolet/cruze-limited/2157089; I love Turo nevertheless I rent from this one Hist and it was a total disaster. it was a wreck yard full of cars the that getting pieced together and being rented out.. I rented a red Chevrolet Cruise and it was not in the best shape. The A/C was blowing hot air and the car wasn’t available when we got there. The guy didn’t open the doors to let us sit we gad to walk in the heat to a Gas Station to wait until he finally finished. I returned the car and after calling Turo and they gave me a credit for the Lyft. The Turo representative found me another vehicle the same day. I had to traveled further out to retrieve it that was the only thing I didn’t like. They car should have been delivered to me by the just but I wasn’t given that option. Today Sunday Sep. 30, 2024 wasn’t a good day at all for me with Turo..”

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Posted 2 months ago

“DO NOt rent from Turo. I filled the car up with gas, and the host charged me $68 and said it was on empty when it was returned. I even had a receit to prove I filled it up, and Turo refused to adjust the charge. So wrong!!!!!!!!!!!!!!”

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Posted 2 months ago

“Turo is no longer a good platform for hosts or guests.”

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Posted 2 months ago

“I’ve had great experiences with Turo in the past, but this rental with Zia Z was a complete nightmare. We rented his 9 seater van for the entire day, making sure to take pictures and videos before picking it up and after returning it. In the evening, we returned the car and took pictures. 18 hours later, Zia sent us photos of minor scratches and falsely claimed we caused them. He then tried to charge us an outrageous £1400 for repairs, but here’s the sketchiest part—he originally quoted us over £2000 for the so-called repairs, claiming he was being “generous” by bringing it down to £1400 as a "favor" to us. It was obvious he was just trying to make it seem like we were getting a discount, but the whole thing felt like a scam. The repairs were supposedly going to be done at a garage located at the SAME address where we picked up the car—his own business, clearly inflating the costs to take advantage of renters. To make things even worse, he demanded that we transfer the £1400 to a bank account under a different name, “Fazal Ur Rahman,” which raised even more red flags. This entire situation was incredibly dodgy, and Zia Z is clearly running a scam to overcharge renters and pocket the money through fake repair invoices. I’ll never rent from him again, and I strongly advise others to avoid him. Be very careful when renting on Turo—some hosts are not to be trusted!”

Turo 1 star review on 28th September 2024

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Posted 2 months ago

“Worst customer service ever”

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Posted 2 months ago

“I prepaid for a Terrible Turo rental car, and when I went to pick it up, my phone died while The Horrible Host and The Rogue Representatives refused to unlock the car for me after I paid for it, they charged me for the day and then restricted me from the platform, just because my phone died that 1st day.”

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Posted 2 months ago

“Horrible customer service, rented a car worst experience ever these people sound like there in a third world country can't even understand what they are even saying”

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Posted 2 months ago

“I rented a 12 passenger transit van from turo for a family vacation the van broke so we had to leave the van and rent 2 vehicles from budget Turo told me they would reimburse me LIES it’s been 2 months I been calling and emailing them they keep making excuses they don’t understand anything they barely speak English there’s no manager I have no clue who is running this company but they are horrible and liars”

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Posted 2 months ago

“Confused in how their company does business...it dosen't make sense nor is it accurate information...And not being able to tell you why you're denied is Very sketchy and untrustworthy... Either the information that they are obtaining is illegal or inaccurate... You have a legal right to know why we have been denied... They can deny you without warning. But they should not be able to deny you without proper legal information.”

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Posted 2 months ago

“Ended up paying twice the charges at the end of my trip with all the hidden fees and the host actually tried to get me to pay for damages done by another customer! first and last with this company!”

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Posted 2 months ago

“Booked a car 2 months in advance only to have the owner cancel the booking after all other options are gone! This is the second time this has happened with Turo.com, ending up booking a replacement at much higher cost.”

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Posted 2 months ago

“Turo allowed the hosts Yauhen to charge $150 cleaning fees to my bill for using his car for only one day for me to go to work. I took pictures of the inside of the car to prove it was clean upon return. Once I disputed the charges Turo refunded the amount. Then the host disputed the charges and they charged my card once again. The pictures the host submitted don’t even look like the item was in the car I returned. Absolutely ridiculous how they allow host to charge extra fees with made up pictures. Please do not be scammed by Turo or Yauhen who has the 2024 Chevrolet equinox. This is a horrible person to lie and take people’s money. Attached or 3 pictures of the clean car when I returned it, and 3 pictures of a something the host is holding. It does not look like the car I rented.”

Turo 1 star review on 24th September 2024

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Posted 2 months ago

“What a terrible experience with Turo via its scammer host! First they display with compatible price compared to the traditional car rental company, then came with high Turo fees and you MUST purchase separate auto insurance, credit card only coverage for auto rental company. But we thought its still an option and different experience give and take...thing goes down hill from there. A month later we received all the fraudulent invoices from the host asked for reimbursement!? And all the receipt seemed made it up!? Which only shown the date of your occupancy period, but no other details. For instance we used our own EZ pass which clearly shown the date, location and time, but his invoice only shown the date with amount? Same as parking fee etc. and he even claimed that we are responsible for the parking fee 24 hours after the reservation!? And Turo without our authorization tried to process those additional charges? Meaning they just care about taking the money without rectifying any dispute issues”

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Posted 2 months ago

Turo is rated 1.3 based on 816 reviews