“The place and lovely and the food is great I can't fault that but the service was awful. They were busy so the wait wasn't an issue but they seemed like they were ignoring our table and they were all scruffy and not at all friendly. They were not outwardly rude but very disinterested and made us feel uncomfortable. We had to call staff anytime we wanted anything they didn't come over to our table at all unprompted even later on when it was quieter. I would give 5 starts for the food and atmosphere but 0 stars for the service. For a place like this that seems unmarket they really need to be more careful with who they are employing and keep on eye on their presentation”
“We had prawn and crayfish starter it was very bland too much dressing the plate was swimming. Then we had crispy beer battered cod the batter was SOFT the chips were very dry, the tartar sauce didn't taste as it should it was more like soured cream. Lastly the staff looked scruffy. This was not what we were expecting especially for the money we were paying. I have to say that in the past we have been more than satisfied.”
“Very poor service and the wait was a joke, 30 mins just to get a drink and than an hour for starters and to top it all the table next to us had dessert before we had starters and they arrived after us, this is a service industry and this is far below the standard, I would say the food was good but for the price you can get the same quality food and much better service at a number of better restaurants.. don’t waste you time with this one…👎”
“Quire busy Saturday night, table for 10 covers booked for 9pm. Seated in time and drink orders, and then food orders promptly taken. Quite a wait for the starters but no real issue as we had drinks and we were all talking. Starters arrive and were delicious. Shortly after finishing our mains arrive without the starters dishes being removed. The confusion over the meals was a farce. My daughter in law was told the sauce with her steak was blue cheese , not what she ordered . Also chunky chips were ordered, skinny fries presented. My wife, also queried the sauce, the waitress didn't know what she had served, she received sweet potato fries instead of the correct order. Myself and another member of the group ordered the burger, in both cases the ciabatta roll was tough/ rock hard, but mine was burnt on top and served with the wrong chips. These issues were rectified. I asked to speak to the manager after our meal as we didn't want to further disrupt the birthday meal. When he came over, he tried to excuse the cantatas and offered me a dessert in compensation, I refused. I raised the point regarding the starters not being cleared prior to the mains being served, at which point he started to chastise our waitress who had otherwise been brilliant and was not at fault for the wrong items being served or indeed the mix up over the steak sauces. I had to intervene and told him that he was unprofessional and unfair to do this in front of paying guests. It made us uncomfortable and awkward and almost reduced our waitress to tears. When the bill was presented, he had removed the 2 burgers from the bill and reduced the total by a further 10%. I will not be recommending any of our friends and family to Turpins going forward. The ONLY reason for the 2 stars was that several of our group really enjoyed their meals and the service we received from our original server was great, it was her colleagues who delivered the meals that caused the issues.”
