TW Wholesale LTD Reviews

Name: TW Wholesale LTD
Address: Unit 11, Cadley Hill Road, Swadlincote, Unit 11, Cadley Hill Road, Swadlincote, Derbyshire
Rating: 4.68

4.7 Rating 2,618 Reviews

92 %

of reviewers recommend TW Wholesale LTD

4.7

Based on 2,618 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About TW Wholesale LTD:

TW Wholesale supplies both trade and DIY customers with power and hand tools from our Swadlincote superstore in Derbyshire - across Derby, Nottingham, Leicester, Birmingham and the great Midlands.

TW is an official stockist for leading power tool brands including Bosch, DeWalt, Makita and Milwaukee. The store also has an impressive stocked range from hand tool manufacturers Stanley, NELA, Refina, Marshalltown, Teng and Ox Tools.

Visit Website

Phone:

01283 558 313

Email:

enquiries@twwholesale.co.uk

Location:

Unit 11, Cadley Hill Road, Swadlincote,
Unit 11, Cadley Hill Road, Swadlincote
Derbyshire
DE11 9EU

TW Wholesale LTD 5 star review on 24th August 2020

Craig M

Alan C

TW Wholesale LTD 5 star review on 6th August 2020

Richard M

Matthew W

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order never arrived and had no contact from anybody”

Helpful Report

Posted 3 years ago

Hi, thanks for leaving your review. Apologies to see you haven't received your order yet; we don't have any communication from you telling us you hadn't received it by the estimated delivery date. We have investigated your order and it appears it was misrouted to an incorrect depot however, good news, it is scheduled to be delivered today or tomorrow. Sorry for the inconvenience caused. Thanks, TW.

Posted 3 years ago

“TW Tool Superstore sent the wrong item, and then they were not able to replace with the right item. Second and probably last time I buy in this store”

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Posted 3 years ago

“Only received battery. No charger!”

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Posted 3 years ago

Hi Russell, Sorry to see you've only received your battery pack. Please can you call us anytime from Monday to open an investigation into your order? It's likely that the charger has been misplaced in our picking bays. Happy to get this sorted for you. Apologies for the inconvenience caused. Cheers, TW

Posted 3 years ago

“Haven’t received my order”

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Posted 3 years ago

Hi Mikey, Sorry to see you haven't received your order. Fortunately, I've checked the tracking this morning and your order is currently in a courier depot and should be processed very soon. Apologies for the delay here, it seems it was stuck at a previous depot last week that has been affected by COVID-19. Rest assured, it should be with you soon enough. Once it arrives, please feel free to update your feedback as it's really beneficial to us. Any other issues, please don't hesitate to get in touch. Thanks, TW

Posted 3 years ago

“Bad experience”

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Posted 3 years ago

Hi Reilly, Thanks for your recent reviews. Sorry to see you have had a bad delivery experience. We've tried to get in touch with you via email to discuss this further - happy to get this resolved for you. Thanks

Posted 3 years ago

“I have still not received my product ordered on the 9/7/21 when I track it the product has still not arrived at the Hermes depot.”

Helpful Report

Posted 3 years ago

Hi Kay, apologies for the inconvenience caused here, we're discussing your order with Hermes to see if it can be located. That being said, we would be prepared to have your order refunded due to the time passed and to give you the ability to replace your order if you wish. Alternatively, I can organise a replacement order to be sent out with a different courier. Please get in touch with us, ask for Brenn Stafford and we'll be happy to help. Thanks, TW.

Posted 3 years ago

“Did not receive item was emailed to say delivered and and signed for by me while I was in work this was not the case an I was told by the company I needed proof I didn’t sign for item Ridiculous contacted delivery company to get confirmation of what’s going on with no reply”

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Posted 3 years ago

“Very bad quality I've done 3 cuts in copper pipe and the disc just gone. Disappointed. Not worth a penny..”

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Posted 3 years ago

“Order turned up damaged, sent email to attempt to swap item for new undamaged item.. no reply. 22 pound on a bent finishing spat that I cannot use and no answer from company. Would not recommend”

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Posted 3 years ago

Hi Benjamin, thanks for getting in touch, sorry to see you have received a damaged product. I've checked through all of our email mailboxes and cannot see any messages from you regarding your bent plastering spatula. That being said, we would be more than happy to look into this for you - please can you call us (01283 558313) and we'll be happy to help. Regards, TW

Posted 3 years ago

“My item said it was delivered and signed for when no one was at the property. After calling tw in regards it has come to the rigmarole of having to prove through my work that I wasn't home and didn't sign for the item. Tw told me they were stuck in the middle and didn't want to be out of pocket . As it stands the I the customer am out of pocket . I have a signed letter and will be sending it to TW now. Not very impressed and reluctant to order again 🙄”

Helpful Report

Posted 3 years ago

Hi Remi, Thanks for your review. We appreciate this is a difficult situation to be in, however, we have all the evidence to prove this was delivered to you. We have launched an investigation with our courier for absolute certainty and we will likely be in touch once we hear an outcome. In the meantime, if you have any evidence that shows you weren't at home at the time, this will be most beneficial to add to the investigation with our carrier. Apologies for the inconveniences caused and we hope a mutual resolution is found soon. Regards, TW

Posted 3 years ago

“I’ve not received my delivery”

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Posted 3 years ago

Hi Michael, Thanks for your review. Unfortunately, it seems your order was held in a courier depot for a number of days, however, good news! Your order is with a delivery driver today and should be delivered soon. Reagrds, TW

Posted 3 years ago

“Hasn't been delivered with in 5 working days”

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Posted 3 years ago

Hi Michael, Thanks for your review. Unfortunately, it seems your order was held in a courier depot for a number of days, however, good news! Your order has now been delivered. Apologies for the delay. Regards, TW

Posted 3 years ago

“I only used it the other day an it’s got a rip in it not happy I’ve spent a lot with you guys😔”

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Posted 4 years ago

Hi Nicholas, please give us a call as we would be more than happy to issue you a replacement sponge float. It seems like you have unfortunately received a faulty float where the adhesive has come away in use - which shouldn't happen! Call us on 01283 558313 or email us enquiries@twtoolsuperstore.co.uk

Posted 4 years ago

“This was not the product I received!”

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Posted 4 years ago

Hi Joe, Please can you contact us via email; enquiries@twtoolsuperstore.co.uk or telephone; 01283 558313 so we can investigate what you have received? Thanks

Posted 4 years ago

“Very misleading. Bought cordless planer that was advertised as coming with a free battery. Only reason I bought it. Came without battery and having checked the small print the offer expired in January. Now they have the cheek to ask me to review the planer with free battery!!”

Helpful Report

Posted 4 years ago

Hi Tom, It seems you may have mis-read the information available for the promotion; it’s still live and you’re able to claim your battery. Just head over to this website link and you should be good to go: https://www.bosch-professional.com/gb/en/pro360/prodeals/. As described in the product description, the free battery comes directly from Bosch once you register your power tool on their website. Just use the link above. The promotion ends on the 30th of April. We would appreciate it if you could edit your review once you're happy you've successfully claimed your battery. Thanks TW

Posted 4 years ago

“I'm sending back the Marshalltown seem to be flatter now? No bevel what so ever and this leads to lines all over the place. Bad trowel going back to my ox.”

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Posted 4 years ago

“Got it eventually as dealer didn’t write full address on parcel so didn’t get delivered and went back to couriers depot, then I had to spend time ringing up and sorting it out which is a bit annoying as wanted it in hurry that’s why ordered it from this company, shame but there you go so not great experience.”

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Posted 4 years ago

Hi Ian, unfortunately, it seems you didn't include your full address when you placed your order which is why there was a delay in you receiving your order. That being said, thank you for sharing your feedback as we will be taking it on-board for future customers. Cheers!

Posted 4 years ago

“The missing connector has nothing to do with the gas CYLINDER, as you keep repeating and not understanding. Its the outlet as I keep repeating millions of times ( well I exaggerate slightly but you get the picture). Then they have the audacity to make out as if I've been wrong and unreasonable. Technically inept box shifters.... They asked if I could remove this review as "It has been dealt with"!! bludy cheek”

Helpful Report

Posted 4 years ago

Hi George, as we explained to you on the phone numerous times, the connector is not supplied because it's typically supplied as standard from any reputable dealer that supplies canisters. Also, as previously advised, we are more than happy to issue you a full refund if you return your product. We appreciate you have experienced some form of inconvenience, but your review does not reflect the service you received from us and we would appreciate it if you changed your review to reflect the true service you experienced. TW aren't here to 'box shift' - we're here to supply a professional, friendly and knowledgeable service. We have hundreds, even thousands of happy customers and their reviews and local comments about the company reflect that. May we suggest that you contact us first before buying instead of assuming you are going to receive a product; a 5-minute email could've saved you a lot of hassle. Regards, TW Tool Superstore

Posted 4 years ago

“Unfortunately the trowel was sent unboxed in a bag, no bubble wrap or anything? The trowel is bent and has a massive nic in it ! I wouldn't ever order anything from you again !”

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Posted 4 years ago

Hi Jack, Sorry to read this – this is completely out of character for our service as we at least bubble wrap almost everything we send out. The only things we don’t bubble wrap are items that are already pre-patched in cardboard. That being said, this is not what we expect our customers to receive and I’d be more than happy to have a replacement product sent out to you. Please get in touch when you can so we can arrange things. Thanks, TW Tool Superstore

Posted 4 years ago

“STILLWAITING FOR IT .”

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Posted 4 years ago

Hi Nigel, your parcel was attempted to be delivered but you weren't available at your address - a calling card should have been left. Please can you contact us to re-organise a delivery. Thanks.

Posted 4 years ago

TW Wholesale LTD is rated 4.7 based on 2,618 reviews