“Since Simple Health (who I never had the slightest issue with) has been taken over by Twenty-Eight Health, I have stopped receiving my prescription. I am also unable to reach ANYONE. You can only reach them by text or email, and they don’t respond. Maybe their brand name stands for the days they wait to reply to your messages?
They’re horrible.”
“They're OK. I enjoy having the convenience to get my pills online vs having to go to the doctor, but the first time around I asked them if I could be switched back to a combination pill as the symptoms for progesterone only pill are horrible l. they said yes and I confirmed that the change was made be made. They said I should have it in a week. Got it, same brand as before. I messaged the Dr and customer service, asked them to make the correction and to send the new pills out asap. They said June 28. Welp it's July now and I never got my new order. Here's to at least another month of bleeding and fatigue and breakouts everyday 🙃. Do they not have a database? I don't get it. They have, however responded pretty fast to me the first time, hopefully will get good response time for this time.”
“Been trying since April to get BC and it’s been a night mare. Used to use simple health and never had a problem with them but 28 health bought them out or something like that and it’s been horrible ever since. Their prices are double. Response time is like 2-3 weeks our. Been waiting for 15 days for my prescription to be reviewed and it says 5-7 business days. Emailed them like 3-4 times before I got a generic response that didn’t help. DO NOT RECOMMEND!!!!”
“If I could give less than 1 star I would. do not want anything to do with this horrible company. I didn't receive a response for 10 days and have been trying to get ahold of them for weeks before that. They only respond once every couple days and they respond with a new person every time and that person doesn't know what you need or want so the conversation just starts over again. Ridiculous. And tried to charge me $240 for one packet of birthcontrol! Absolutely unprofessional. I will NEVER use this company. Simple health was so amazing. So disappointing.”
“Takes a week or more to hear back. The only way to contact them is via messenger and email (you cannot get a person on the phone as they do not publish their number intentionally, or they hide it well). They have issues applying manufacturer's coupons too. Lastly, I received an email my prescription would be delivered in 2-3 business days and it is going on 7. I emailed and sent a message about this (due to no phone number being available to call), and I received an auto-reply that they will "usually" respond in "under a week" (which is a lie, far from it - was over 2 weeks the last time I contacted them).”
“Absolute trash. I asked for them to pause my membership — which they force you to email and request each month because there is no option to pause for multiple months at a time — and they processed my order anyway, basically charging me for birth control I didn’t need. I sent MULTIPLE emails to customer service via multiple channels, just to get zero response. Eventually, after maybe my 6th or 7th email, someone contacted me saying that my account would be cancelled — as if that was some kind of remedy for the situation??”
“My medication had to be switched and it took a couple of weeks to get the new medication. As long as I don't have to switch medicine it's fine. Every other order has arrived earlier than expected.”
“they were so fast to respond and help in every way possible, they even gave extra info that really helped me, and because of that I was able to get my birth control and get it fast I'm so grateful”
