“Appalling service. They have sent the wrong tyres. They are denying it and making me contact the couriers who state that they have delivered what was sent from TyreLeader. Hundreds of pounds spent on tyres I haven’t received, a car I cannot drive and although mistakes happen this is the worst customer service I have ever experienced. Stand by your sales, refund me or send what I ordered! Over 30 days still with no resolve. Blaming DPD who say that it is nothing to do with them. Customer service team simply don’t care. I have now had two incorrect tyres, no refund or resolve and no idea what I am supposed to do. If you are unlucky enough to have something go wrong then you are out of luck as they simply have no customer service support at all! Avoid and support your local garages, they don’t deserve your custom. The response in here means nothing, they do nothing.”
“Incompetent service and blatant lies
Dreadful service. Ordered 3 sets of tyres, no tracking information provided. A week later one set arrived unexpectedly, luckily I was in, then received tracking information 2 days later. A week after that, 2 weeks after ordering, a second set arrived, again with no tracking update so lucky somebody was in. I received tracking for this set 4 days later!
The third set is currently missing after nearly 3 weeks. They have said it will be resent, we shall see.......
Customer service is very slow to respond and very vague, I suspect it's operated by bots and not humans.
26\11\20 update
Initial order placed on 25\10\20, still waiting for a set of tyres after a month. The first set was lost by DPD at their depot, tyre leader then promised they were sending out a replacement set and that tracking info would be updated within 24hrs. That was on November 13th, still no tracking info provided and now they're telling me that they need to make a claim with the courier before refunding me. Unbelievable, worst customer service I've ever experienced.
Not only are they incompetent but they have also lied to me.”
“This company has the worst customer service I have ever experienced. They have sent the wrong tyres, taken the money and refuse to sort it out. They are blaming a delivery company saying its down to their error and not them. So I have a car I cannot drive after MOT notice, two tryes that don't fit my car and a company that has terrible customer support or responsibility. Avoid at all costs, support your local garages.”
“Items not delivered. Said incorrect address, checked address on order and correct. Then said they wouldn't deliver without proof of address and to provide copy bank statement, credit card utility bill!! As if I would send copy of bank statement!! Also received phishing email from Royal Mail which must have originated from this order. I wish I had seen the reviews before ordering. AVOID”
“I read the reviews after buying 4 tyres from this company and immediately thought I had messed up big time, but this morning 5 days after ordering, the tyres have arrived. 2 days after purchase I received a tracking number for DPD, this informed me the tyres were in Holland, the day after the were in Sheffield and they were delivered the following date, smooth as clockwork. So in my experience brilliant and saved me over £100 on my 4 tyres.”
“Awful shocking company, no tyre received! They put the wrong address on the tyre and blamed me because DPD couldn’t deliver it! 6 weeks later they still have my money even though the tyre has been returned. Non existent customer service, multiple messages sent waiting weeks for a reply, lots of lies and open promises made and not fulfilled. Requested to speak to a manager/supervisor 2-3 weeks later still nothing heard. Very untrustworthy company. Be aware don’t use them! For the sake of a few extra quid use other more competent companies.”
“Looking at this web site has stopped me ordering 2 tyres. So for all those with genuine grievances your review has cost the company £220. Thanks for the heads up.”
“Honestly. If I could give no stars I would.
AVOID AVOID AVOID LIKE THE PLAGUE!!!!!
The worst customer service I have ever experienced. It’s been about 3 weeks since tyres were ordered. 4 tyres arrived. All of them the wrong ones.
No contact numbers, everything over the ticketing system. Which if you’re expecting a speedy response. You have come to the wrong place.
It’s been 2 weeks of emails trying to arrange collection of the incorrect ones. And we still haven’t even been given a tracking number for the correct ones being sent out!!!!
I have offered two solutions to getting the wrong tyres collected - including getting them picked up from my address as my dad is self employed and can’t stay home all day waiting for a collection to come and get them. Especially because it’s 2 weeks later and we don’t even know if one has been arranged.
Unlikely as we were advised within 2-6 days they’d be collected...... that was last week. Not even been arranged as we have had zero contact/ tracking numbers or anything.
Beyond a joke. For the sake of saving money go elsewhere.”
“Not UK seller(Andorra),beware as no claim is accepted by them.One of the four alloy wheels damaged/dented/manufacturing error.Also,purchased brand new tyres,came in unused but almost 3 years old.
You can watch the review on YouTube titled
tyreleader.co.uk. Beware!!! Crooks from Andorra trading in the UK.
The EU law doesn't apply to them as Andorra is not a part of the EU state...in the event of any issue with them- you are on your own...these cowboys from Andorra do whatever they want...they keep trading here in the UK....if there's no problem with the delivery- that's fine...however...any problem should occur - you're on your own screwed by them big time.One of the four alloy wheels came in damaged/dented (either during the transit or manufacturing error).It was only possible to spot it once the tyre was fitted onto the rim, prior the fitting couldn't see anything as there had been no obvious damage to the alloy wheel such as a scuff / scratch / the wheel was dropped ) mishandled etc. Also its box came in intact.The lower price they offer is reflected in the quality.Also,purchased brand new tyres.....yes ,came in unused but almost 3 years old (2018-May2018 , it's September 2020)!!!! - every tyre has its life span during of which can perform at its best- it's 5 years regardless if the tyre is in use or not.I've got 2.5 years left before starting to think about another set to buy and that's unacceptable!. A complaint has been submitted awaiting for their response. As expected ,they rejected any responsibility to say , I should have inspected the stuff upon the delivery. Again , I did it , however the alloy wheel is slightly off of its original rounded shape hence this can be spotted only once the black tyre is fitted as there's a slightly bigger gap between the tyre and the rim's outer edge. Strongly recommend to shop elsewhere ( from seller based in the UK ) ... please avoid these cowboys from Andorra”
“Not UK seller(Andorra),beware as no claim is accepted by them.One of the four alloy wheels damaged/dented/manufacturing error.Also,purchased brand new tyres,came in unused but almost 3 years old.
You can watch the review on YouTube titled
tyreleader.co.uk. Beware!!! Crooks from Andorra trading in the UK.
The EU law doesn't apply to them as Andorra is not a part of the EU state...in the event of any issue with them- you are on your own...these cowboys from Andorra do whatever they want...they keep trading here in the UK....if there's no problem with the delivery- that's fine...however...any problem should occur - you're on your own screwed by them big time.One of the four alloy wheels came in damaged/dented (either during the transit or manufacturing error).It was only possible to spot it once the tyre was fitted onto the rim, prior the fitting couldn't see anything as there had been no obvious damage to the alloy wheel such as a scuff / scratch / the wheel was dropped ) mishandled etc. Also its box came in intact.The lower price they offer is reflected in the quality.Also,purchased brand new tyres.....yes ,came in unused but almost 3 years old (2018-May2018 , it's September 2020)!!!! - every tyre has its life span during of which can perform at its best- it's 5 years regardless if the tyre is in use or not.I've got 2.5 years left before starting to think about another set to buy and that's unacceptable!. A complaint has been submitted awaiting for their response. As expected ,they rejected any responsibility to say , I should have inspected the stuff upon the delivery. Again , I did it , however the alloy wheel is slightly off of its original rounded shape hence this can be spotted only once the black tyre is fitted as there's a slightly bigger gap between the tyre and the rim's outer edge. Strongly recommend to shop elsewhere ( from seller based in the UK ) ... please avoid these cowboys from Andorra.”
“So I will explain how this company tricked me:
1)On 16 Aug 2020 I placed one order for 2 tyres : GITI Sports S1, 275/40R 18 99Y.On your website exactly those tyres they have been with 2 prices: one with £66.69 (lower price because DOT it was 2017) and one with £85.49(because the DOT it was more recent)
2)I placed the order for 2 tyres, £85.49 each, because seems like 2017 it was a bit old for me.
3) Instead you send me the cheapest version of tyres, the one which are on your website for £66.67,the one which are DOT 2017.
4) I send you photos and you agree it was a mistake
5)Instead of give me back the difference from £85. 49 to £66. 67 per tyre, which it is common sense, you was insult me with a discount of £5 per tyre and told me you was doing an average....
6)I did not ask for a special price for me, I did not ask for something free, I just want you to be fair, that's it, nothing else. You still have on your website the tyres which I paid £85 on sale for £67.They been on exactly same price on the date which I was placed the order.
7)So what have you done you trick me. I was paying £85 for one tyre, you send me the cheap version of tyre (DOT 2017) which cost £67, and now you are coming to me with £5 discount. So I am still paying £80 for one tyre which you are selling with £66”
“Total disaster, no customer service AFTER DAYS OR TRYING - so you can't get them if any problem after my order was send with 2 tyres missing. Tried many times to contact them and getting nowhere, hence why I was motivated to write this review. AVOID!!!!!!”
“I ordered a set of Potenza Bridgestone RE070 tyres. 2 turned up, meaning I had to rearrange my alignment that I booked and lost my deposit. 1 month later, I still haven't received the other 2 tyres. I have asked for a refund but nobody replys. So I'm currently down £300 plus the £30 deposit I lost for the alignment. No customer service at all, no reply, no communication. Would NEVER recommend tyre leader to anyone I know and definitely will not use again”
“SCAM COMPANY BEWARE
Placed order, cancelled within the hour, after two days of messaging they continued with the order, took the money.
BEWARE BEWARE”
