Tyres On The Drive.com Reviews

Name: Tyres On The Drive.com
Rating: 1.85

1.9 Rating 395 Reviews

21 %

of reviewers recommend Tyres On The Drive.com

Company Reviews

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Metrics

1.9

Based on 395 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tyres On The Drive.com 1 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked to have two replacement tyres fitted the following day. The website confirmed the availability for a next day fitting and I paid for a 2 hour time slot, rather than potentially wait in all day. I had to wait to be contacted to confirm the 2 hour time slot. Several hours later I found out that actually the company could not accommodate my request and they asked me to re-book for another day. I had a puncture in one tyre and therefore waiting for another day was not an option, as I needed the car for work.There was no attempt to assist with my predicament and this left me with very little time to arrange an alternative option. This is a very poor service. The internet site should not offer something that cannot be fulfilled. I won't be using them again.”

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Posted 7 years ago

“Cheap, efficient, helpful. Just couldn't be better.”

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Posted 7 years ago

“Absolutely awful service! DO NOT USE UNLESS YOU WANT TO WAIT FOR NOTHING! I booked a two hour time frame for today (Saturday) since last Thursday and was provided with a technician who had faulty equipment who was sent back and was promised another technician who never showed. I had to call their helpline twice to get an apology that I will not get my tyres changed and it will have to be Monday. They did not even book me in the same day or next day Sunday, where any other good company would have. I wasted my Saturday afternoon waiting for nothing and needed the car for tonight. They have aweful customer service.”

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Posted 7 years ago

“Ordered tyres on Monday for fitting on Wednesday. Fitter called on the Tuesday afternoon to say the slot I had booked was no longer available and I would have to pick another day. No apology or effort to meet customer expectations. Appalling service and I cancelled and went to Etyres who came out first thing the next day at short notice. I would steer well clear of tyres on the drive.”

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Posted 7 years ago

“Really expedient and flexible service. All fine except for tyre balancing, which pretty much didn't happen. Have had to take both wheels to my usual garage for rebalancing. Other then that a good service”

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Posted 7 years ago

“Tyres on the Drive failed to tell me that to change my tyre they need a car parking space for their van by my car. IMPOSSIBLE to guarantee in London. They also do not have insurance to move the car. I was at work and left the keys with the nanny so assumed they had the skills and insurance to change the tyre. On cancelling the order to find another company that can change a tyre more easily they charged me £25. I tried to call the manager twice and he refused my call on both occasions. I used Etyres in the end as they do not need a space next to the car and also HAVE INSURANCE to move the car if required. Also tyres on the drive LIED to another review site saying i did not have an order and tried to remove my review. Having sent my order email (and bank statement showing their charge) my review is back up. Terrible company. USE ETYRES!”

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Posted 7 years ago

“Supposedly, I wasn't in when they called. Supposedly no answer from my mobile. Been in the whole time. When I rang, and explained their lockup, they rang me back on my mobile, surprise surprise, it rang so I answered it. Told me they couldn't get back today. Asked for a refund, which they didn't very swiftly. Surprise surprise minus £25. I BEEN charged for their incompetence. Licence to print money I think.”

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Posted 7 years ago

“Unacceptable experience, unreasonable and rude conduct. Needed tyres fitted on 2 cars (2 of each). Called to check they could do the same time before ordering - said yes. Asked about 2 hours option (£4.99) and told that if I paid for one 2 hour option then they would co-ordinate the other at the same time. When called after order, this was confirmed. On the day of fitting got 2 different times and when I rang customer services I had the rudest, most unhelpful and arrogant customer service operator I've met in 20 years who told me tough - two orders two times - offered to play the tape of the original conversation to them - response - nothing we can do about it - so now have to wait in for 6 hours even though I paid for a two hour slot....so as self employed now very costly! Will use blackcircles in future, knew I should have stayed with a more professional outfit.”

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Posted 7 years ago

“Great service. Good price. Fitter very professional”

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Posted 7 years ago

“Well within time slot,no hanging around 10/10 for service very pleasant engineer would use service again thanks Liam great service”

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Posted 7 years ago

“Fantastic service office staff are very helpful the fitter was on time and very professional and the prices are spot on Will be using them again thanks”

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Posted 8 years ago

“I recently ordered 2 Michelin Primacy tyres on line from Tyres on the Drive. The order was fulfilled promptly by Tom, a fitter from the Whittlesea depot. His appearance, PR and general demeanour were a credit to the firm and I will have no hesitation in using Tyres on the Drive again this winter when the time comes to refit my winter wheels. Roger Mayhew.”

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Posted 8 years ago

“If I could give them a 0 star I would, absolutely shocking customer service from this company. My tyres went completely bald in 2 weeks!!!! Refused to replace them or give me my money back and this was all on the week of Christmas. Disgusting company do not buy tyres from them!!!”

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Posted 8 years ago

“Easy to use web site good communication Tyre fitter Steve Called my phone to let me now his ETA he arrived on time. He got stuck into the job taking care not to mark my alloy wheels. (I was worried about that one). I will recommend tyres on the drive.com to every one from now on. 10/10 A big Thanks to tyre fitter Steve Hughes.”

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Posted 8 years ago

“Absolutely amazing can't fault!!!! Amazing quick service defo use again”

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Posted 8 years ago

“Booked a time slot and Ryan the fitter was 20 minutes early had 2 new tyres fitted and they even checked my brake pads and disks. Beats going to a garage any day. Phil”

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Posted 8 years ago

“Competitive pricing and punctual service. Could not fault tyres on the drive. They could do the work anywhere you want them to.”

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Posted 8 years ago

“Quick, efficient and on your own drive!”

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Posted 8 years ago

“Very good service”

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Posted 8 years ago

“Quick,convenient and excellent value for money. They offered a very competitive price, arrived for the fitting promptly and had completed the work within twenty minutes.”

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Posted 8 years ago

Tyres On The Drive.com is rated 1.9 based on 395 reviews