Tyres On The Drive.com Reviews

Name: Tyres On The Drive.com
Rating: 1.86

1.9 Rating 393 Reviews

21 %

of reviewers recommend Tyres On The Drive.com

Company Reviews

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Metrics

1.9

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tyres On The Drive.com 1 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

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“Techs are worked like slaves for the the pay they receive higher management are bullies they expect you work for nothing after you work you contŕacted hours they will fleece all staff of the money and bonuses that they earn hub managers work long hours and dont get paid for anything they work over the contracted hours very poorly run company by management bullies especially the southern regional manager Adam taylor the South have lost too many techs because of the attitude he has with all the staff down in the South”

Helpful Report

Posted 6 years ago

“This mobile company is from Holmes Chapel nr Stoke on Trent , this so called company will Telehandler your money and run he’ll for leather they will not fix your puncture will not change your tyre infact all they will do is take your money on the phone and that will be it no more service”

Helpful Report

Posted 6 years ago

“This company are mobile are not to be trust they well take your money and you will not see them again ... good luck everyone”

Helpful Report

Posted 6 years ago

“Having an ongoing issue with tyres on the drive. The last fitted who replaced 2 front tyres, cross threaded the nuts and consequently damaged the hub on my car. We then were told and have a letter from tyres on the drive that they will repair my car regardless of cost and advised us not to drive it. A new wheel hub, nuts, bearing, sensor and driveshaft bolt later at a cost of over 500 pounds with recovery, tyres on the drive are trying to not pay for the damage they caused. This is an ongoing case which we will be passing on to a lawyer if not resolved. Appalling customer service”

Helpful Report

Posted 6 years ago

“Great service, arrived on time, Joss the fitter was a pleasant and helpful, job done in know time at a very good price, I will use them again without a doubt.”

Helpful Report

Posted 6 years ago

“Never use this company.felt pressured in to buying a tyre which could be repaired.turnt up late (1 day late) after I rang to see why they haven't turnt up no explanation why! technician did not seem to care and just wanted to rush off.wish I cancelled and got the job done elsewhere.wont be recommending to anyone. Better service could have come from a 1 man backstreet garage!”

Helpful Report

Posted 6 years ago

“I have used Tyres on the Drive for a number of years but this is the last time. I booked a slot and they didn't turn up and didn't contact me to say they would be late. DO NOT USE THIS COMPANY”

Helpful Report

Posted 6 years ago

“they cancelled my appointment this morning even after I got a text to say someone would be with me between 8-12 like I had booked, to then be told they could not fit me in over the next two days and that I had to wait up to 5 working days for a refund! in the mean time I have had to go elsewhere for my tyres today so have two lots of payments out of my account. will not use you again!”

Helpful Report

Posted 6 years ago

“Ordered 2 tires for next day fitting,next morning they said can t fit because tire fitting van is broken .Then ordered another two tires for next day fitting and next morning agent said they cant fit because do not have tires in stock and offered me to move fitting date for another next day:).They charge money in same minute but if something wrong happening because of them fault you will get you refund in 3-5 days .I canceled 2 Mot tests since ,because these cowboys do not know that is happening ,they just giving me promises that next day all will be fine.”

Helpful Report

Posted 6 years ago

“ABSOLUTLY DO NOT USE TYRES ON THE DRIVE, I ordered 2 new tyres to be fitted on the Saturday lunch, waited in only to get a phone call to say my tyres were not delivered by their supplier, and they had to reschedule for the Sunday morning, I thought ok I can wait another day but had to be done in the morning of the Sunday as I was driving down to France the Sunday lunch and said this has to be done as my tyres were iligal and need changing. They said they were ordering off another supplier and if there is any problems with that delivery we will call you on the Saturday afternoon (sounded to me they already knew they were going to have a problem and teeing it up) however, they said the same thing happening twice with the tyres not being delivered is highly unlikely. So at 16:30 on the Saturday afternoon I get a call from them again and yes you have guessed it, my tyres have not been delivered again so we cannot come and do them now until Tuesday, shocked is not the word, I can now not go to France as my tyres are iligal, they cannot refund my money for 3-5 days and I am left stranded. The delivery excuse for me was a load of rubbish, it’s bank holiday weekend and they are clearly short staffed and using that as an excuse and blaming it on the delivery from the suppliers. DO NOT USE TYRES ON THE DRIVE, they will lie not deliver and just keep changing your fitting date until they have a fitter available this could be days and days ahead as mine kept jut getting put forward and forward. Jokers they are. Use a garage that sells tyres do NOT use them you will be messed about and end up taking time of work and free time waiting and getting your fitting date moved from day to day. Absolute disgrace of a company.”

Helpful Report

Posted 6 years ago

“Appalling customer service this evening when trying to book an appointment! Telling me that the postcode I had provided was randomly bringing up different addresses and that it would cause them issues on the day. Made to feel as if it was all a bit too much hassle for them. I’ll be taking my custom elsewhere”

Helpful Report

Posted 6 years ago

“Cancelled the appointment to fit tires on the night prior to a bank holiday weekend. And then blithely offered to come after the weekend was over. Seemingly tone deaf to needs of their customers. Ruined our plans. Would never consider them again.”

Helpful Report

Posted 6 years ago

“Same old story, their site suggests the wrong tyres and I get charged £40 with no tyre. Appalling.”

Helpful Report

Posted 6 years ago

“You have balanced put set of new tyres on cracked wheels! Are you serious? Why didn't you let me know the alloys were cracked? Don't you realise, it's actually dangerous?”

Helpful Report

Posted 6 years ago

“Absolutely shocking. Twice now I have ordered from this company needing work done on Sunday. Had the appointment confirmed only to receive a phone call that morning to tell me their engineers have called in sick. Either they do not really offer the service and are mis-selling or have a useless, lazy bunch of engineers. Two times on a Sunday...not coincidence. It s shocking behaviour. If you cannot offer the service then do not offer it. I need to be able to get to work Monday. If they just said Sundays are not possible then I would have sorted it Saturday. I DO NOT recommend this company. Low price. Low service. Avoid.”

Helpful Report

Posted 6 years ago

“Miss sold two tyres and they had the cheek to cancel the order which triggers a £25 fee. The tyres were their suggested tyres for my car but when the guy came to fit, they were for a commercial vehicle. No notice if this online so beware. After several days, they admitted their fault and refunded. Avoid this company they’re not even cheap anyway.”

Helpful Report

Posted 6 years ago

“Ordered two tyres for Christmas Present as unable take her car to a garage. On the day her phone rings one ring, so she rings back to be told they got one not two(ordered eight days earlier) rebooked. Day two phone rings for short ring she tries to ring back 20 mins no answer. Email sent to say they have been sent wrong tyres. What will happen next?”

Helpful Report

Posted 6 years ago

“Bought tyres from this company and received 5 text messages as well as a phone call confirming all the booking , one text at the crack of dawn this morning even confirmed the fitting time at my home so I waiting in all day having had no further contact. No one arrived so I called them and the clown I spoke to then told me they had a problem actually getting the tyres so they had called me (which they hadn’t as I have no missed calls) and asked why I hadent checked my emails ( why would I?) so they were not turning up! No apology , no offer of compensation just an offer to rebook another time for me to stay home waiting for a fitter who might not turn up! I asked for the company CEO to call me and was told NO sorry he won’t be doing that he doesent call customers? He must be so detached from his customer base sat on an ivory pedestal to speak to us pesky customers! If they can text and confirm so much when your booking and paying upfront for your tyres it’s not to much to ask for them to ring until they reach you or text to advise of a problem ( even after confirming the fitment on the day, today). Appalled at the lack of customer service this company offer. I will be taking this fiasco up with the CEO of the company whether he likes it or not!”

Helpful Report

Posted 7 years ago

“I booked to have two replacement tyres fitted the following day. The website confirmed the availability for a next day fitting and I paid for a 2 hour time slot, rather than potentially wait in all day. I had to wait to be contacted to confirm the 2 hour time slot. Several hours later I found out that actually the company could not accommodate my request and they asked me to re-book for another day. I had a puncture in one tyre and therefore waiting for another day was not an option, as I needed the car for work.There was no attempt to assist with my predicament and this left me with very little time to arrange an alternative option. This is a very poor service. The internet site should not offer something that cannot be fulfilled. I won't be using them again.”

Helpful Report

Posted 7 years ago

“Cheap, efficient, helpful. Just couldn't be better.”

Helpful Report

Posted 7 years ago

Tyres On The Drive.com is rated 1.9 based on 393 reviews