UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,857 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,857 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 26th November 2024

Anonymous

UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1088

Anonymous

Anonymous // 01/01/2019

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“I never ordered from Uber eats did not want them , but my Jimmy johns after waiting 15 min after placing my order said giving to Uber. I get Jimmy johns great drivers usually. I called Jimmy johns, I'm not a Uber customer. I can't contact or tell driver anything. I asked them to tell driver to hand me order at door. Never did I'm waiting and waiting. Ordered on Jimmy johns app looked outside had to go out to dmget order. I ordered for reason gave tip and delivery fee.. at least could follow instructions spent$43 and the left my foid on ground. How does that meet health inspectors standards. Also put my closed bottles in a drink tray not made to hold picked up fell to ground . Splat rolled in dirt.had to handle food clean hands all dirty now got to eat food from wild animals and people's dogs relieve selves. Tried to contact ube get to end accept never access. Can't call them. Jimmy johns has drivers but now before in line ordering have to call to see if can deliver I don't get the problem. I'm certified in food danation. Since when is on ground outside ok with state if il. Health inspectors I don't want to pay Uber driver or use again. I liked Jimmy johns but now I don't know . Help”

Helpful Report

Posted 7 months ago

“As a former Uber eats driver I can explain why there are so many dissatisfied customers. How much effort would you put in as a delivery driver if you were only being paid a base pay of 2.00 a delivery or at times even less? As drivers we rely upon customer tips in order to derive an income from delivering food to customers. Most customers under tip or worse do not tip at all. I would never as a driver accept a delivery offer under 10.00 and that would have involve no more than 3.5 miles of driving. That would mean a minimum tip of 8.00. Why should I use my gas and tear up my personal vehicle for deliveries that I would not break even on? So essentially the Uber eats driver platform is a bidding system with your tip acting as the bid. Most experienced drivers that I personally know will not accept low paying deliveries. Instead we use multiple delivery platforms such as doordash and grub hub, cherry picking the better delivery offers from each platform. To remedy this, Uber continously hires new drivers with sign on bonuses to entice them into accepting their low paying delivery offers. To say Uber will hire anyone breathing is an understament. Uber does not care who is delivering food for their company as long as most of it gets delivered. Most new drivers quit once they receive their sign on bonus or gauranteed pay for completing a certain amount of deliveries. Many of them will steal the customers food since they have no intentions of sticking around. Now ask yourself what kind of desperate character would drive to a restaurant, pick up food than drive to another location to deliver it for five dollars or less? I drove for Uber for more than three years a food theft by drivers was a constant problem. Why? Because many drivers feel justified in stealing the customer's food due to the low pay?”

Helpful Report

Posted 7 months ago

“My order was duplicated by mistake. When it appeared twice, I canceled it - within ONE MINUTE. It showed on the screen it was canceled. 30 min later, one driver delivered my order. 5 min later the other order arrived. I complained to their support. They said theres nothing they can do because I received the order... yeah was supposed to be canceled. When I asked for it to be escalated, it bounced back stating the matter was closed as they gave me the resolution, whether I was satisfied or not. ...I used to order from them lot. Deleted the app now.”

Helpful Report

Posted 7 months ago

“My food arrived cold for the third time in two months. They delivered a soda with only carbonated water but refused to refund what I paid. That’s the end of me using Uber Eats.”

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Posted 7 months ago

“Service fee $26!!! And driver gets NONE!!! Nope! Insane and disgusting! Tricks you into signing up for Uber one for free delivery but once you sign up they let you know it’s only on select places. And then won’t refund you even tho you JUST signed up one minute ago.”

Helpful Report

Posted 7 months ago

“just eat food didn’t come so i prefer you now even tho i ditched you back in 2020 for just eat. i’m sorry you can have your regular customer back✊🏿✊🏿✊🏿”

Helpful Report

Posted 7 months ago

“Almost our entire order was wrong. I am allergic to dairy and there was cheese on everything. The reciept even stated no cheese or sour cream yet it was all over our food. Upon trying to contact uber eats they gave me a measly $3.50 refund on a $90 dinner that I couldn't eat my meal and the other 2 meals ordered were wrong also. Fortunately no allergies for the other 2 so they were able to eat their food. The order showed up cold and needed to be microwaved before anyone could eat.”

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Posted 7 months ago

“Do not work for they will constantly stop your account whenever they feel like it four background checks in two months and oh yes we are told to check the orders but when arriving at the restaurants the orders are already sealed and we r not allowed to look at them but the way they treat there employees dogs in a pound get better treatment the support team for us is worse than customer service for the customer oh and the co of the company is to lazy to email you back”

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Posted 7 months ago

“TERRIBLE. Just ordered with them and the driver didn't even ring my doorbell and he canceled the food and took it. Horrible customer service. Will switch back to doordash. Order E284A”

UberEATS 1 star review on 21st April 2024

Helpful Report

Posted 7 months ago

“Robotic answers to questions When something doesn’t go to plan you will wait for a robot and an evening in hope of food that wont arrive”

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Posted 7 months ago

“Restaurant doesn't know where my order is, Uber doesn't know where my order is, the only thing that I know is that they deducted 26 euros from my card!!! Useless customer service that reply only with pre-written messages.”

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Posted 7 months ago

“I paid $28 dollars for dinner the other night, paid for priority shipping and the restaurant was about 10 minutes away from me. Driver took an hour and a half to get me food because she had orders before me, even though I paid for priority shipping. Customer service offered me $3 refund for priority l but at that point my drive had literally just dropped, droppped!!! my food at my door and it was extremely cold. They then offered me $9 refund on an almost $30 order. Awful customer service awful awful, don’t fall into the priority shipping money scheme cause if everyone pays for it then everyone is right back under normal delivery so you pay extra for NOTHING.”

Helpful Report

Posted 7 months ago

“Uber eats is a scam- I was over charged on my order and IMMEDIATELY cancelled from Casey’s pizza - I drove to the store and spoke with the cook and manager because it’s close to my house and I go there every day practically it seems like for pizza or something else I spend hundreds of dollars there a month and they told me the order never came through and then I was a good to go. I get a email from Uber Eats today saying that I didn’t cancel with enough time that since they’ve already accepted the order at Casey’s I was being charged as a fairness to the store. The store didn’t care it’s Uber eats that their money. It’s a scam on American just another way for this country to seem like it’s going to crap- america - do something quick - the shining light we once were is a dull glow”

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Posted 7 months ago

“Really disappointed, we order our food and waited for approximately one hour and my food never arrived, the delivery driver ate it. No refund was processed, they straight up just scammed us , took our payment and never given any food.”

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Posted 7 months ago

“Disgrace for this company and they pretty happy to rip you off.. never received my food, the thieves delivery boy kept the goods , stated delivered and worth they wont refund. Disgrace and no respect for their customers”

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Posted 7 months ago

“Not only are clients being led by the nose, but also couriers who write that everything is working fine, but in reality it is not. Support writes only the same thing. stupid service”

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Posted 7 months ago

“I Placed An Order And Said No Mustard Or Mayonnaise, When I Received My Order It Had Mayonnaise On It. And Was Told I Couldn’t Get a Refund For a Sandwich I Couldn’t Eat Even After Showing The Uneaten Sandwich And Receipt.”

Helpful Report

Posted 7 months ago

“If I could do no stars I would- Uber eats is a umbrella establishment catering to the companies that want their name out there and make it easy to order food- anyway I just had an experience where my tip amount was changed after my reading and confirming how much my order would be - explain me that”

Helpful Report

Posted 7 months ago

“Horrendous service (one star is an overrate). Assigned a delivery person who was unable to understand ANY written or oral delivery instructions. When food order predictably never delivered, customer service refused any credit (even for the tip!). This business is an out and out fraudulent scam.”

Helpful Report

Posted 7 months ago

“Order incorrect more than one time and not consecutively. But due to the inability restaurants to package order correctly and failure of the deliver drivers to ensure order is complete, I end up out of money and food because Uber decides they want to be greedy and fail to refund the money due to the issues. When store is contacted they acknowledge the order was incomplete either due to them or driver but a refund can only be done thru Uber. Ridiculous.”

Helpful Report

Posted 7 months ago

UberEATS is rated 1.1 based on 7,857 reviews