UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 8,444 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 8,444 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 22nd January 2025

Ruby

UberEATS 1 star review on 20th January 2025

Shawna Collier

Anonymous

Anonymous // 01/01/2019

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“So I just placed an order (keep in mind I order quite often from there) and I noticed that the order was made to be delivered to a SafeWay near my house for some reason. So I went in and tried to change the address and then it said the Safeway was too far, it’s a 3 minute drive from house. Anyway, it charged me 16$ although I literally canceled seconds after ordering when it said it couldn’t deliver to my house. This must be the most absurd thing ever.”

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Posted 1 month ago

“I ordered jack daniales but they not complete order 3days also not refund my money.that is verry bad I don’t want to use this app again”

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Posted 1 month ago

“This review is coming from an Uber Eats delivery driver. I ordered breakfast for work an hour before I had to leave. I ordered it at 620. It didn’t arrive until after 730. I had to race to work. When I saw it was going to be late I wanted to cancel it and they were going to charge me $17.50 to cancel it. My driver was supposed to be a female named Ashley. I had a male driver show up in a totally different vehicle. He REEKED of weed. Do you know how disgusting that is that I had to eat food being delivered by a driver that reeked of weed? It’s people like this that give us good drivers a bad name. Of course I gave them a thumbs down and reported them to uber. I was tempted to take their tip away but didn’t.”

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Posted 1 month ago

“I used to always order from skip the dishes and nothing but problems. Since ordering with uber eats the service has been amazing..food hot and fast..amazing couriers”

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Posted 1 month ago

“You can’t use SNAP. If you try to use SNAP on the app, it doesn’t give you the option. If you look up online “use snap uber eats”, you will see something come up that says use snap on the internet, not the mobile app. That is a way to just make you angry, because unlike doordash, UberEats will not allow you to use snap the right way, (they have to ask for your code, and they don’t). So UberEats will allow you to place an order, with your SNAP added as payment for food ALONG with your credit card for payment of fees. They will intentionally do this to charge your card service fees knowing the order will be cancelled because they never asked you to verify your pin. So, not only will you be without food but they will charge you the 10 or 20 dollars in fees and have it pend for 7-14 days without providing the customer anyway to address or get support for the issue.”

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Posted 1 month ago

“Awful service, have ask everyone I know not to use uber eat again including all my families. I selected items I want to save as to order when I arrive my destination. while saving it, I mistakenly press order and immediately cancel it. Just few seconds, uber eat took £27.21 from account. I messaged support team, they never reviewed my claim instead I received automatic message charging me for food I didn't receive. No phone, no email, looks funny. How can a company like that not have direct phone or live chat.”

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Posted 1 month ago

“My order was wrong, but UberEats response was worse. I will cancel the app.”

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Posted 1 month ago

“I am starting to believe that Ube Eats is a huge scam and racketeering bussiness. They lie and you have drivers like mine who say the are at your door and want the pin. Which they're not at your door. My driver lied and said he could not find us and was trying to contact me. Had uber eats reach out on an automated line and told me to contact my driver. The whole time I'm messaging him. He was sitting in the parking lot pretending he couldn't find me. Trying to get free food. Brought us the wrong order and then two hours later I got double charged for the amount of the original order. You reach out to Uber and they have changed their services. I had a customer service agent tell me straight up that they have customer service help for the drivers. But not the customers and that the new updates will not allow them to transfer customers to a live agent. They lie and steal from people all.of the time and nobody is held accountable. So to me it's a huge scam on cheating people out of money. And if the driver does anything wrong there is no way to fix it. Then to double charge my card and I already reported it to my bank. They said that they would reach out to me via email. And nothing has happened. I have reported them to the better bussiness bureau. It's crazy how they updated their system 2 days ago from what I was told. And cannot help customers except through the app. The app does nothing and just tells you that you're not eligible for a refund. They have found a way to cheat people out of their hard earned money. And it's not like it's cheap either. I cannot believe they are still allowed to have this company running.”

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Posted 1 month ago

“I can’t eat pork. The merchant sent bacon on my burger. They saw it I sent the picture and they clearly saw it as well yet and still decided to keep my money. They are crooks please use doordash. They are very unprofessional.”

UberEATS 1 star review on 13th December 2024

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Posted 1 month ago

“Be careful with this company. My little baby niece accidentally ordered a meal. It was canceled exactly one minute and 3 seconds later confirmed by Uber eats that it was one minute and 3 seconds. The order cost at $30 and they're refusing to issue me a refund. I really suggest that you stay away from Uber. I am contacting the CFBB consumer affairs and I'm going to call lawyer and I'm pretty sure we can start a capital lawsuit if anyone else has had this issue post in this this review cuz I'm going to have my lawyers pull emails and send emails to every one of you.”

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Posted 1 month ago

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Posted 1 month ago

“If I could give a negative star rating I would. Did you know that if you cancel an order you will still be charged? That's right. If you don't notice the charge and contact to report it within 48 hours, they 'are entitled' to keep your hard earned money. NEVER use Uber there are many many much better options.”

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Posted 1 month ago

“The worst in the world”

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Posted 1 month ago

“If I could give zero stars these people are thieves they act like they are in front of your house and ask you for your pin and then drive off with your food or groceries don’t order from uber eats especially with these Indianas delivering they are thieves they stole my food 12/12/24 @ 1:15pm and uber eats refused to refund my money after their driver took my food that I ordered from metro. Ppl be aware of these Indianas in Brampton.”

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Posted 1 month ago

“Worst service ever! I ordered food for workplace but I was not there - I was driving when Uber called and asked me to answer a questionnaire about the service. I said I am not available. Uber then cancelled my order (this call was made at 11:50 am, my food was supposed to be delivered at noon). I asked them not to, but he won't listen. He cancelled my order and hang up. WTF??? I had to stop on the road and re-ordered through DoorDash, who delivered about 15 minutes.”

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Posted 1 month ago

“I ordered a pizza from Donatos Pizza I ordered it on your app first of all the guy who delivered it couldn't speak or read English so there was a language barrier there but he had texted me when he was on his way to deliver it that my pizza has spilled all over which to me means it touched services That it shouldn't have touched which meant also he had to pick it up with his hands therefore I didn't want the pizza anymore and I asked him what he was going to do about that was he going to return to the pizza place and get me a fresh pizza or what because of the language barrier he would not answer me back So when he got here he went to the wrong apartment first he said in his translator app said he's at my door now which I'm standing in the hallway and he's not at my door so he was at the wrong door anyway which again made my pizza even more later So when he got there he showed up with the box in hand that was open it wasn't shut and when I opened the box lid the pizza was all disheveled like it had been knocked around and knocked on the floor picked up and put back in but not put in the way it was put in the first time So again with the language barrier I was trying to ask him what is he going to do and he kept saying don't know English don't know English so there was a language barrier so I canceled it when he was at my door so you guys still charged me $27 for a item I canceled because the driver knocked it on the floor and couldn't understand English as it was he left with the pizza in hand and you people tried to tell me that I canceled the order before the pizza even left the restaurant That's a lie and believe me when you read this you're going to see this all over everywhere I can put it on how I was treated at your customer service They don't listen to a word you say they have a script they have to follow and it's the same script that every single person that has a complaint gets and I'm going to make it so that nobody wants to order from Uber eats ever again and if I gave it one star I wish you would have had zero stars cuz I would have done zero stars That's how serious I am I'm going to ruin Uber eats somehow someway cuz you guys rip a lot of people off I'm also trying to get all these people that are angry with you to file a class action suit against Uber eats let's see how far that goes I can't believe this but I believe that Uber eats expected me to accept that pizza and be happy with it I wouldn't order from there ever again”

UberEATS 1 star review on 12th December 2024

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Posted 1 month ago

“Ordered $38 in food that never arrived. Driver marked it delivered but it never was. App said I would need to provide a 4 digit PIN to confirm delivery. I never provided pin as driver never came to door. Support said I am not eligible for a refund since driver marked it delivered and they claim they tried contacting me. They never did.”

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Posted 1 month ago

“Driver never arrived at the given address. When I tried to phone him he claims to not be able to find us. He had the correct Google location.”

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Posted 1 month ago

“ordered food and not get food on my place and delivered some other place and When I talk with Uber HD they said we will not get refund.”

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Posted 1 month ago

“This was by far the worst experience I have had. My order was placed at 8:25 and at 10 pm and two drivers later still no order. The restaurant has now closed and if I cancel the order i will still be charged $27.99. Customer service absolutely no help at all.”

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Posted 1 month ago

UberEATS is rated 1.1 based on 8,444 reviews