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UberEATS Reviews

1.1 Rating 8,444 Reviews
2 %
of reviewers recommend UberEATS
1.1
Based on 8,444 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 22%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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UberEATS 1 star review on 22nd January 2025
Ruby
UberEATS 1 star review on 20th January 2025
Shawna Collier
UberEATS 1 star review on 20th January 2025
Shawna Collier
UberEATS 1 star review on 20th January 2025
Shawna Collier
UberEATS 1 star review on 20th January 2025
Shawna Collier
UberEATS 1 star review on 20th January 2025
Shawna Collier
UberEATS 1 star review on 20th January 2025
Shawna Collier
1
Anonymous
Anonymous  // 01/01/2019
Horrible customer service. Horrible delivery service
UberEATS 1 star review on 12th December 2024
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Posted 1 month ago
Uber Eats refused to refund a delivery I never received. Uber Eats also refused a refund from Qdoba that was completely wrong. Uber Eats refuses to refund you when your food is lost, stolen, or damaged. I will never ever use this app again.
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Posted 1 month ago
Customer service very bad Trash lazy staff
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Posted 1 month ago
They charged me for membership again without my consent. Do not let me remove my card from account or emd my membership. Then they dont have the option to contact customer service as they mentioned everywhere online. There is no option to reach out to them. At last i found one contact and they said the number has been changed and disconnected the call...Fraud company...even if you end the membership they charge you again n again after sometime by reactivating it automatically
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Posted 1 month ago
Ordered food… only for the delivery time to change from 15 minutes to an hour! Why would I want food you made over an hour ago?! Uber refused to refund me because the restaurant accepted the order, only for Uber to say there’s no drivers. Why not tell me that before I order!? Representative told me they “took my feedback.” SMH
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Posted 1 month ago
I recently placed an order through UberEats, but after discovering the lengthy delivery time, I immediately canceled the order. However, despite not having the food prepared or dispatched, I was not reimbursed for the canceled order. I reached out to the restaurant, who confirmed that the order was not processed, and they did not receive any payment. It appears that UberEats failed to refund me for a service that was not provided, which I believe is a violation of consumer rights.
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Posted 1 month ago
Driver was called twice hanging up on me after being rude and spoke little English. When contacting support they said there was nothing they can do since the driver location was in my apartment complex. Will never be using them again
UberEATS 1 star review on 11th December 2024 UberEATS 1 star review on 11th December 2024 UberEATS 1 star review on 11th December 2024
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Posted 1 month ago
Worst customer support ever!
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Posted 1 month ago
I have to place an order before it tells me there is no driver in the area. Why can’t it tell me that before I go through the trouble of placing the order.
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Posted 1 month ago
(Gladiator II, Game of UberEATS CUST'OMER SERV;ICE 8O5 41O- 56OO PHONE NUMBER Thrones and Troy to name a few), but beyond its honey-hued streets lies restaurants, bars and hotels waiting to be explored. Find out more about why we love Malta, or start planning your trip with this guide to Valletta’s best restaurants.
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Posted 1 month ago
Corrupt!! Don't waste your time or money. There's always an issue with the delivery, and you'll never ever get a refund for the mistakes and headaches they cause you
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Posted 1 month ago
Horrible company and Terrible company, they take all your money for no reason and very bad customer service. Skip the dishes is way better. Do not waste your time on Uber eats
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Posted 1 month ago
Please avoid Ubereats at all costs. Their drivers are thrives and they allow it. I placed an order for 3 combos and 2 were missing upon delivery. The driver, Roberto wouldn’t answer the phone and Ubereats is giving me the run around about my refund! I will be contacting my bank first thing in the morning to make them aware of Ubereats deceptive practices and disputing the charge as soon as the charge is no longer pending and posts! Then I will be deleting the app and not using Uber for food delivery or rides! What a horrible company!!
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Posted 1 month ago
Food was short did not receive all driver acted like he didn't understand didn't want to go back n get, customer support was not supportive at all 2 reps were really rude n unprofessional will not be using Uber eats again so upsetting
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Posted 1 month ago
Seriously the worst business to exist! Worst customer service I’ve ever experienced. Absolutely worthless staff and harass you at that.
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Posted 1 month ago
Horrible customer service!! I scheduled a group order to be delivered for a business lunch days in advance. About half an hour before the meal was supposed to arrive I received an email that the order was cancelled. I quickly placed another order from another restaurant. For some reason I decided to call the restaurant that I had originally placed the UberEats order with. The owner advised me that they are not yet set up to take orders from UberEats, and they are waiting for approval. So, UberEats allowed me to schedule an order for a restaurant that they do not support. I reached out to customer service and explained my frustration. The customer service agent proceeded to blame the restaurant. I explained that it was not the restaurant that was the issue but rather UberEats. She offered me a $15 credit in my Uber Wallet. I confirmed that it was deposited and at that time I noticed that the $50 that I had in my Uber wallet was missing. When I asked about it she told me that it was used for the second order I had placed today. I explained the whole order was supposed to be charged to my work profile, not my personal wallet. At this point she transfered me to someone else. The next person- Debbie was extremely rude and told me repeatedly I did something wrong. I explained again that all I wanted was for my funds returned to my wallet and the charge applied to my business profile (as a note the difference was charged to my work profile to begin with). She proceeded to tell me that they could not charge my work profile and could only charge my personal Credit card.. none of what she was saying made sense and when I questioned it she disconnected the chat! I went back in and attempted to speak with someone again, I even requested a manager and was told I was already connected to the highest line of support. Again, I was blamed for the issue and essentially told nothing they would do about it. Once again when he didn't want to answer the questions I asked, he disconnected and transferred me to Uber for Business! As you can guess they were not able to assist. I am not a business client I just have access to a business profile from my employer. I understand that mistakes happen and that customer service is not any easy job, but I have never dealt with such a level of ignorance and incompetence. Fortunately there are many more delivery services available. I for one don't have time to deal with lazy, rude individuals. 1 star is too generous!
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Posted 1 month ago
I agree with all the other reviews that say stay away! This company is clearly robbing people with their prices but god forbid something is missing or wrong with your order. Just take it as a loss… I ordered from Wendy’s almost a week ago and complained that I was missing items. Sent images and a detailed message. A week later I’m getting messages from the online AI support asking me to send pictures, here’s the kicker not only do they not provide instructions, when you ask how, they just repeat the same message to upload the image. This company is a rip off and as long as we keep supporting them, they will just keep screwing us.
UberEATS 1 star review on 10th December 2024 UberEATS 1 star review on 10th December 2024 UberEATS 1 star review on 10th December 2024 UberEATS 1 star review on 10th December 2024 UberEATS 1 star review on 10th December 2024
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Posted 1 month ago
I have had such a awful experience with the customer service not only did they put me on hold for three hours for my order that I didn’t receive and asked for a refund, but they kept hanging up on me I will never be using this app again!
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Posted 1 month ago
This company is awful. They don't care if your food is bad. They don't care if you get the wrong food. Bottom line... they don't care to do the right thing
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Posted 1 month ago
Ordered a lrg cheese pizza and 20 wings from Mikes Pizza’s (in Peoria, Az) website directly not knowing the order was going through Uber Eats since I was ordering directly from their website. An order status showed up from Uber and soon it was out for delivery and when the driver was here to meet him at my door. After twenty more minutes of waiting I called Mikes and was told it’s not their problem and to contact Uber Eats and was hung up on! So I contacted Uber Eats and was told since I didn’t order through their app that they could not do anything about it! Now I’m out $76 for $35 of food with no recourse unless my bank reverses the charge. I called back to Mikes to explain what Uber said and was told again that it was not their problem even though they link their order system through Uber! Hung up on again! Stay away from this place, they have no business ethics and could care less if customers are getting ripped off!!
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Posted 1 month ago
UberEATS is rated 1.1 based on 8,444 reviews