UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,818 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 7,818 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 23rd November 2024

1077

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver never delivered my meal and Uber refused to give me a refund. They were extremely unhelpful and they would not understand that the driver was at fault meaning I lost my money and my meal.😡😡😡😡😡”

Helpful Report

Posted 1 month ago

“UberEats is TERRIBLE, their drivers are generally okay, but their SUPPORT and Business Ethics / Business Practices are both Appalling and Awful. They Charge you for MISSING ITEMS, even if the driver reports them directly to their support. You have absolutely no recourse, then they blame you for not reporting the issue sooner, even if you do so 5 minutes after the order was delivered, even if the issue is documented promptly on your account and even if their support takes 24+ hours to respond back to you. NEVER EVER order from Uber Eats !! :-(”

Helpful Report

Posted 1 month ago

“I have used Uber Eats for years now and they have never disappointed me with horrible customer service as they have with my last order. The delivery person by the name of Daniel vandalized the front door of my job by tossing a drink from smoothie king to the ground that I ordered. My delivery was pre-ordered with the notes attached saying that I am a teacher and would “possibly” be able to meet at the front door, however, if I was not outside to meet at the time of arrival to please come inside and leave the order with the schools secretary. On October 11, 2024 while in the middle of teaching, I received 4 messages from the delivery person saying that he had arrived and that he was waiting for me to pick up my order from him. His very last message stated that the app had timed him out and no longer allowed him to wait for me outside. Within 3 minutes of his last message, which was literally 3 minutes after his first message and his point of arrival (I know this because the app states the timing of everything), I messaged him back asking if he was still outside or if he was inside because I was heading to him. He never responded. When I arrived at the front office the secretary asked if I was waiting for a delivery and told me she had bad news. She then turned her computer monitor toward me and asked if I was waiting for a drink? The monitor showed the smoother I ordered all over the ground. I then was showed the front door surveillance footage of the man throwing it to the ground and walking off. I left this man a tip and instantly regretted it. There customer service agent I spoke with immediately sent me a refund but never asked what I wanted or how I wanted to handle the situation. It was never about the money but about the lack of respect from the delivery person. I spoke with 5 different agents from Friday up to this morning (Sunday) and the only thing they could tell me was to rate my order and wait 3-5 days for my refund and order again. Uber Eats, the entire Uber umbrella for that matter, has never treated any concern I’ve ever had in this manner. They have really slacked in the customer service area and it seems they have forgotten that without customers, they don’t exist.”

Helpful Report

Posted 1 month ago

“I ordered a pizza to enjoy at home, but to my dismay, when I opened the box, a cockroach scurried out. Naturally, I couldn't bring myself to eat it. I reported the issue through the app, but since I didn't take a photo, they refused to issue a refund or even a credit. I reached out to customer support, only to receive the same disappointing response. It's disheartening to see a major company like Uber Eats, which has the resources to support its customers, neglecting such a serious sanitation issue. I have been a loyal customer for years, spending a significant amount of money with this company, and this experience has left me feeling frustrated and unvalued. Because of this incident, I will never use Uber Eats again and will be taking my business elsewhere. Shame on you, Uber Eats.”

Helpful Report

Posted 1 month ago

“This service has been the most unsatisfactory I've encountered. After placing an order of R183,20, I discovered an address error and cancelled within one minute as no address adjustments were allowed. Support communication was unfruitful. In light of this, I advise against utilizing Uber Eats' services.”

UberEATS 1 star review on 13th October 2024

Helpful Report

Posted 1 month ago

“We ordered red robin from Uber Eats in Portland Oregon. When they brought us our food we found missing and incorrect items. I ordered a coke and got a diet. Ok not the worst thing and I wouldn't have cared too much except that my husband got his order which was a fondue burger which he did NOT get the fondue. So we ended up paid twice as much as we should have for a cheeseburger. When we contacted Uber Eats saying that our order was incorrect and even provided pictures of proof, and that we wanted a refund for at least the price of the fondue and they refused to give us a refund. Then when we escalated it we never heard back. Although we had no problems with the driver, this company as a whole are scam artists and only out to cheat their customers. We will never use their services again. I wouldn't rate them even a gracious 1 star but that is as low as I can go.”

Helpful Report

Posted 1 month ago

“They suck at every level. Cowards at transparency. Why is there a middle man with no accountability. Theft is theft no mater how you deflect.. I'll never use this service again. Blatant deception”

Helpful Report

Posted 1 month ago

“I recently placed an order through Uber Eats from Target, and unfortunately, my experience was far from satisfactory. The driver, Yara, marked my order as delivered while she was still sitting in the Target parking lot, never actually bringing the food to my home address. When I reached out to her via message to confirm my address, she did not respond. Frustrated, I called her, and she admitted that she hadn’t delivered the order and was still in the parking lot. Instead of resolving the issue, she instructed me to contact Uber Eats and hung up. I promptly reached out to Uber Eats customer service, expecting them to rectify the situation. To my dismay, they refused to refund my money and allowed Yara to keep my order. I was left without the items I purchased and out the money I spent. It felt like they were supporting the driver's actions rather than protecting their loyal customers. As a customer of Uber Car Service for over 10 years, this experience has been incredibly disappointing. I have decided to change my tip for Yara to $0 and gave her a negative review. It's disheartening to feel like I was scammed by a service that should prioritize customer satisfaction. I will not be using Uber Eats again, as there are far more reliable delivery options available. Overall, I would not recommend using Uber Eats based on this experience.”

Helpful Report

Posted 1 month ago

“Failure. After waiting for over 2 hours for my purchases, I received a message that the courier had left with the purchases. After another 15 minutes, another message that the purchases would not be delivered. Waste of time. I do not recommend using the services of this company.”

Helpful Report

Posted 1 month ago

“I placed a order and the driver Walter stole my food and uber eats refused to refund my order even with no proof of delivery”

UberEATS 1 star review on 12th October 2024

Helpful Report

Posted 1 month ago

“Worst ever service, took my money for a delivery, driver cancelled and then got run around from customer service and web chat, still not be resolved/ refunded 30days on”

Helpful Report

Posted 1 month ago

“Food was cold since Uber had the driver deliver other orders first. The customer service said that they don’t give refunds for cold food… never again. I’m getting my “refund” anyway by disputing their charges.”

Helpful Report

Posted 1 month ago

“Absolutely horrendous. Spoke with a condescending representative who ultimately hung up on me. Lied about calling the restaurant. Then only gave me a partial refund on my order.”

Helpful Report

Posted 1 month ago

“I have never had a issue with uber eats , i been a member for about 4 months now. I will highly recommend this app to everyone.”

Helpful Report

Posted 1 month ago

“I’d give zero stars if I could. Awful customer policies. Don’t care about customers at all. My delivery driver cancelled my order after picking it up and they refused to give ME a refund or even a credit back. Terrible company”

Helpful Report

Posted 1 month ago

“This is absolutely the worst company on planet earth. I only does the food take forever to get to when there’s ever an issue. Uber always supports the driver never the customer.”

Helpful Report

Posted 1 month ago

“Very bad service and unprofessional agents.”

Helpful Report

Posted 1 month ago

“This was my first time reaching out to Uber Eats support, and I spoke with four representatives before Fazil Aksham. Unfortunately, none of them could resolve the issue but they ended the conversation as “ resolved” I was so mad. However, Fazil Aksham was able to fix the problem, and because of his assistance, I will continue using Uber Eats. Otherwise, I would have stopped. Please ensure that your team is trained to resolve issues from both sides – not just for the company, but also for the customer.”

Helpful Report

Posted 1 month ago

“Buggy App which doesn't keep my apartment number stored correctly or gate code. Drivers end up returning orders and I get charged fees for restocking even though it is a problem with Uber Eats technology. Been a Uber One member for years - no longer. Cancelled this membership.”

Helpful Report

Posted 1 month ago

“Uber eats commited fraud and stole my money, the driver never delivered my food, never text me, never rang my door bell, no food anywhere, uber response we cannot refund you becuase the driver followed protocol 😡😡😡 help me boycott uber eats spread the word i am not the only person this has happened too!!!!”

UberEATS 1 star review on 11th October 2024

Helpful Report

Posted 1 month ago

UberEATS is rated 1.1 based on 7,818 reviews