UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,133 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,133 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 19th April 2025

Anonymous

UberEATS 1 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

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“All I can say I worked uber eats. McDonald's stops breakfast at 1030 am and when working as a driver uber should know that. Nope they don't, so when you get to the restaurant to pick up the order and the restaurant said that they aren't serving breakfast anymore and THE DRIVER HAS TO CANCEL THE ORDER. Uber eats puts it against the driver. So that makes the look bad not uber”

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Posted 3 weeks ago

“There was a delivery person parked outside of my door to deliver food to my neighbor. The driver parked in a fire zone which is marked by signs and red curbs but he parked there anyway . His music was blaring and I asked him to turn it down and he turned it up and flipped me off and drove away. I tried to complain through Uber Eats and they said that they could not help me unless I had my neighbor's phone number which I don't know my neighbor's phone number so I couldn't do anything. So I'm leaving in a review here their drivers are unprofessional.”

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Posted 3 weeks ago

“I placed an order, the agent refused to follow the delivery instructions. He sent a picture saying item was delivered, however I did not receive it and the company refuse to give me a refund. Very poor customer service”

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Posted 3 weeks ago

“Every order I have had the food was cold, stuff was missing. No one is there to help. Drivers take your order then drop it until it's time for the stores to close. Smh now me and my boyfriend is starving bc they haven't even gave the money back.”

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Posted 3 weeks ago

“I ordered from Chipotle in Minneapolis St Paul at the airport for delivery to Hilton at the airport. I put in the hotel address and somehow it self populated to Lynchburg VA. When I tried to call I couldn't get through. So I canceled within 5 minutes to order from the right Chipotle I was charged 27.17 for canceling the order to order it again at the right restraunt . U was going to just go pick It up. Chipotle was 2 miles from my hotel. I feel like they took advantage of me. It still shows the Minneapolis address on my phone but it says order was for Lynchburg. Never could talk with anyone. So I'll never eat at Chipotle or use Uber again. That was the 3rd time I have been took advantage of they never emailed me confirmation and they didn't have time to start the order.”

UberEATS 1 star review on 27th March 2025

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Posted 3 weeks ago

“When using uber eats You lose control of your order and your money. If you're order is wrong uber eats will not refund And even if you choose to go to the store to get your order fixed, the store will not honor it. Because you went through uber eats... It's like basically giving your money away and hoping for the best”

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Posted 3 weeks ago

“Uber eats refused to refund $61.00 for an accidental cancellation. I wanted the order! I reordered and paid for food order but was charged $61.00 for canceling and chatted with customer service saying sorry can’t refund the cancellation charge!”

UberEATS 1 star review on 26th March 2025

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Posted 3 weeks ago

“The delivery driver did not speak or read English so he could not find my house, even though I order 2+ times a week and never had an issue. The driver canceled my order and I was still charged. When I called customer support they refused to refund my money because it was more than 48 hours. I only waited that long because the charge was pending and I was wrong to think that Uber would do the right thing and not charge my card. I have removed the app and they have lost a loyal customer. Sad.”

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Posted 3 weeks ago

“I love the coveiance of ordering food. But I have been charged multiple times when no order was placed. Then about a week later when there are charges for $9.99 , when nothing is ordered. Not acceptable. Xxxxxx”

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Posted 3 weeks ago

“I had missing items and cold food. I spent $27 they only refunded me $4. They could have at least refunded the full amount for the items I Didn’t receive.”

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Posted 3 weeks ago

“I ordered chicken and ribs from the local bbq restaurant. I received a message via the Uber app that the restaurant was out of both chicken and ribs and gave a phone number to call. I clicked on the number and the person who answered said they were not the best person to talk to but that I should go to the app and cancel the order. I did as they advised and was charged $57.82!! Multiple attempts to explain this on their so called “ customer service” chat did not resolve the issue and at times even the chat bot was rude. The took my money, provided nothing in return and, acted as if it was my fault.”

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Posted 3 weeks ago

“I ordered a BOGO offer for pizza. When the pizza arrived only one was there. I contacted customer support who ?(after waiting 5 minutes) said I only ordered 1 pizza. I relayed that the app does not allow you to only order 1 on the BOGO. It automatically adds 2. Not to mention that they plaster you with reminders about how much you are saving. For over an hour chat reps came and went as they said that they had resolved my issue. No offer of promotion or refund. I asked multiple times to speak to a manager and they flat out said no. I told them this was a terrible experience and that I would like to cancel my Uber One membership, which they happily did. It seems that they don't want me as a customer, good riddance.”

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Posted 3 weeks ago

“I am very disappointed with Uber eats I order and tried to cancel right away and they wouldn’t do that by saying they were still charging without delivery. I would not even give them a star.”

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Posted 3 weeks ago

“First Hi my name is Sean Collopy and i have used Uber eats for a week now and today I had a very horrible experience first my order got delayed and then my order went through two drivers and dashers and the customer didn't offer anything to make up for. I had to then go in my PJ's to grab my dinner and my order was cancelled and i was spoken to rudely. This was highly unprofessional.”

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Posted 3 weeks ago

“Ordered 2 medium sandwiches and a large from Firehouse subs in Indianapolis. After an hour it gets here. Only 2 sandwiches. The one that was supposed to be large is a medium and the one that is supposed to be a medium is not there at all.”

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Posted 3 weeks ago

“First the delivery person was texting me she did not follow directions and dropped my order at wrong location they after I texted her that she did that she just sent me laugh emojis now I see why support would not credit for my order and did not care that the driver gave bad service, no customer service at all will be using doordash from now on”

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Posted 3 weeks ago

“I ordered and was missing my drink and my side. I reached out to Uber eats and then didn’t get a reply until 13 hours later asking me for a picture of the food and receipt. How am I suppose to give you something 13 hours later? Then when I replied they never got in contact with me again. I used to be very supportive of Uber eats and paid for uber one. No one has reached out to refund me for what I never had. This is the worse Uber eats experience I ever experience and the first one ever. I even told them I spoke with the driver and I did not receive the things I was missing. If I could zero stars I would. To show I’m not lying, here are the pictures. I still have not been reached out to. I was basically ignored. If Uber eats are ignoring their customers and taking money that doesn’t belong to them, I wouldn’t be surprised if there are lawsuits headed there way.”

UberEATS 1 star review on 24th March 2025

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Posted 3 weeks ago

“I work for UberEats. They lie about hot spots. Pay is slave wage. No customer service people. It's all AI.”

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Posted 3 weeks ago

“I don't know how this app or company is still ongoing. I placed an order with the restaurant and called the restaurant immediately after placing the order and the restaurant told me to cancelled the order and put it in correctly and Uber Eats will automatically refund the money. I did just that. The restaurant never made the 1st order and I am still fighting to get the refund, that order was placed in January. Never received the refund, I have tried to reach out to them, this is the 2nd attempt and no response and my card company won't help me dispute it. Money gone. Uber Eats is trash. I would never recommend.”

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Posted 3 weeks ago

“This foreign driver fresh of the boat delivered food then caused serious damage to vehicles deport these guys TRUMP!”

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Posted 3 weeks ago

UberEATS is rated 1.1 based on 9,133 reviews