UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,832 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,832 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1087

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience. Ordered food online from royal Indian curry club Southampton via Uber eats and didn’t receive it for an hour and half. When I called them, they said it’s been delivered to the wrong address and were unable to take another order as they were about to close. They wasted my time. Also there is no support from Uber eats. Won’t suggest this place to anyone.”

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Posted 3 months ago

“I had food delivered via uber eats. The drivers tip of $4.00 was calculated within the total. After my food was delivered I was charged another $4.00 for the drivers tip.”

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Posted 3 months ago

“It's concerning that despite paying for a specific order, restaurants sometimes send items that differ from what was requested, and Uber Eats often doesn't hold them accountable. When issues arise, restaurants frequently direct customers to Uber Eats for resolution. Unfortunately, Uber Eats' refund decisions can be inconsistent, leading to frustration when refunds are not granted despite having paid for what was ordered. Recently I paid extra for two things and left off one thing because I am allergic. Well the restaurant gave me what they wanted vs what I asked for and uber refunded me 2.00$. Just yesterday I paid extra for something and the restruant didn't give me what I paid for yet uber did not refund me. Its seriously ridiculous and something should be done about this company who is ripping everyone off.”

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Posted 3 months ago

“Uber eats is the worst platform to order food and grocery, they take no accountability for anything. If there is no-one to pick up, they make you wait for hours and do not let you cancel. Atrocious. Pathetic customer service.”

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Posted 3 months ago

“DO NOT USE WHATSOEVER!!! Would give 0 stars if possible as this is the worst app I have ever used, I have ordered from it three times, twice food has not been delivered while money has been taken from my bank and not refunded, and once food was arrived it was the wrong order aswell as being cold. Without refund, there is no contact number for when these problems occur. I am owed nearly £50 worth of food!!!!!! Please use Justeat or deliveroo instead as they atleast give you a refund or vouchers for your next orders.”

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Posted 3 months ago

“Third time trying them in the last 6 months. First 2 orders were delayed and missing items. The third one said delivery in 40 min. An hour after it then said 20 more minutes. I tried texting driver with no response. The app showed no driver location. And the customer service is all automated until you ask for them to simply cancel the order. Food finally showed at 1 hr and 30 min. All cold of course and the boxes the food were in were soaked in the food juices. Never again. Deleting the app. Goodbye uber”

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Posted 3 months ago

“I ordered one sub. The business was offering buy one get one free, the uber eats app automatically put 2 subs and I was charged for two subs. I call customer service and these backwards speaking people were rude and ignorant. I will never use this app again. Uber eats and drive are a bunch of thieves. Wish I could put negative stars.”

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Posted 3 months ago

“This is one of the most notorious company on the planet. They have different ways of scamming people. Infact, whoever is in charge of the automated system to take the money that is not earned from people's account should be in same jail as those people who scam people online. They charged me for an Order that I cancelled in less than a minute saying restaurant already prepared it. I mistakenly pressed a button but cancelled immediately and now they are not willing to refund it after wasting my time on the phone for 30 minutes talking to a girl named Danielle. I do not recommend them.”

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Posted 3 months ago

“Compared to grub hub Uber eats was 45% more on several occasions so I have deleted all Uber apps they are ridiculously over priced. I will never use them again.”

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Posted 3 months ago

“We just lost $30 because we cancelled our order due to waiting almost an hour for another driver after the first one agreed to pick it up then cancelled on us. Customer service was no help and said that “not being able to find a driver” is not an eligible reason to receive a refund because it isn’t their fault. Uber Eats has gone downhill and we will no longer be using their services.”

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Posted 3 months ago

“Uber Eats doesn't work, you wait 1 hour and then they cancel the order, it's happened to me several times, I'd rather order through DoorDash”

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Posted 3 months ago

“I canceled an order in less than a minute. They still charged me for the order. If we are not allowed to cancel the order that option should not be available. It should also tell us that we will be charged for cancellation which it did not. Uber Eats is FRAUD!”

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Posted 3 months ago

“I am a loyal uber customer for 10+ years. Today I finally tried uber eat the very first time and the customer experience was just awful. I was ordering this item (~$18) and the restaurant (Banana's Leaf) called me and told me that they couldn't fulfill my request of not making it spicy. I asked the staff on the phone to cancel it but they said they didn't know how to do it and ask me to cancel that on the Uber site. I did that but uber charged me and told me that they could not refund me because the restaurant accepted the order and had started preparing for the food. The $18 they charged was for them. I called the restaurant and confirmed that they didn't start preparing for anything. The restaurant staff said that the order is marked as 'canceled' so they couldn't do anything on their end. I called uber eat back, but none of them were helpful as they claimed that they couldn't reach out to the restaurant to confirm what I told them, so they can't refund me. This is really frustrating customer experience, knowing that they charged you for nothing.”

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Posted 3 months ago

“Worst I’ve ever experienced”

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Posted 3 months ago

“Uber eats customer service is really useless. Uber eats send my order to the wrong address and when I try to get in touch with them telling order go to wrong address and I need a refund they don’t help. They are just take people money.”

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Posted 3 months ago

“They have the worst customer service of any food delivery app I have ever used! They force you to pay for orders that you never received. When you claim a refund, they don’t give you one. There’s no customer service agent who contacts you when you report an issue. I’ve lost so much money over the past few months, and I now dread doing any Uber Eats transactions. I moved on to trustworthy apps that don’t steal money from their customers. And I advised all my friends, and neighbors to boycott it too. My family members have also had bad experiences with UberEats”

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Posted 3 months ago

“Ordered food to be delivered to the door of my business business was open security guard at front door. Driver stated that she tried for eight minutes to get somebody’s attention took a picture of the food sitting on the ground in a busy parking lot, but when the guard went out to search it was not there yeah scam. When I spoke with Uber eats, they told me the driver left my food in a safe spot and it was my responsibility. What idiot considers the dirty ground in a parking lot a safe spot For a food order”

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Posted 3 months ago

“Horrible customer service. You place an order and ask the delivery be between a certain time and they delivered it early and refuse to give me my money back they don’t speak English and cannot understand what they did wrong. Hello I work for Uber eats I am an idiot.”

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Posted 3 months ago

“In the note section of the restaurant app. I specifically stated No spicy 🌶️. This was disregarded. I ordered a Pho noodle soup from PARIS BANH MI & the meat was tough & fatty so that I couldn’t eat it. I paid $25.00 for a soup I couldn’t enjoy/eat. Uber made apologies and excuses, but was not willing to refund the money. UBER EATS has NO control over the restaurants, therefore for me takeout is a huge disappointment and not worth the money you spend. If Uber Eats has no control or responsibility with the quality of the food, they are delivering, and maybe they should not do business with restaurants that are not willing to cooperate and understand the importance of quality & Satisfaction. Take out food should be as important as when you eat the food in the restaurant. Not to mention when the food arrived, I had to reheat it because it was cold. I imagine the Uber driver had plenty deliveries on the way. Therefore, a total disappointment. I am not willing to take this gamble on future takeout food.”

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Posted 3 months ago

“In my experience with them lately have not been great. I recently ordered from Jason’s Deli and my order wasn’t complete, I was missing my sandwich and chips. I reached out to them with pictures showing what I received and they said nothing to the affect of issuing a refund. They responded with they wasn’t able to provide a refund…mainly because they see that I have complained several time about a refund. I only complain when your people either mess up on my order or I am charged double on my debit card. It’s the principle for me and I’m not well with as they said “Final Decision.””

UberEATS 1 star review on 11th August 2024

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Posted 3 months ago

UberEATS is rated 1.1 based on 7,832 reviews