UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,103 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 9,103 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HORRIBLE. You are better off sticking to door dash”

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Posted 1 week ago

“I paid extra to get my order fast. Within 15-20 mins from a restaurant 10 mins away. They sent a person on a bicycle to pick it up. Tried to cancel because it said it was going to be 1 hour for delivery. They charged me anyway and wouldn't deduct what I paid for master delivery. It's a joke.”

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Posted 1 week ago

“I have received half of the groceries I have paid for, and customer support refuses to deal with the issue. Without explanation, they have declined a refund. I will never use this service again!”

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Posted 1 week ago

“One should not sign in for delivery as fares are extremely low and their is review system operational now. You may drive for 38-40 kms to drop the items and return blank for merely 20 bucks. Your operational cost is hardly recovered. Uber does provide you opportunity to listen and address. Think twice before signing in and working for Uber.”

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Posted 1 week ago

“Horrible service”

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Posted 1 week ago

“Customer service is horrible. She gaslit me the whole time. My order went to the wrong address and I have been ordering to my current address for the last 3 months when I told her this she said the problem is on my end and I need to make sure I lut the correct address which I know I did and explained to her and she still gaslit me. No offer for refund or even credit offered for obviously a glitch in their system. Boycotting uber eats now. Bye”

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Posted 1 week ago

“OK last night I ordered a broccoli chicken Alfredo one of their caramel ice cream desserts and a watermelon tea from Applebee’s near my area using the Uber eats system. The total cost was nearly $30. The chicken Alfredo broccoli thing alone was $22. The driver came and basically told me That the restaurant was busy as an excuse for handing me the wrong drink and nothing else when I reported it to Uber eats to Uber. All they gave me back was 950. Trust me it will be the last time I use this system because I do not appreciate theft”

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Posted 1 week ago

“I should be given the option to give a negative star. This service should go away, and investigated. This is the worse service I’ve ever experienced.”

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Posted 1 week ago

“I have been ordering from Uber Eats for years. Received an order the other night that was completely inedible contacted Uber support who issued a refund and then by the next day they had reversed the refund. It's now radio silence. Bye-bye, Uber. I have photos of the slop that was delivered but I can't upload them. I somehow think that is probably on purpose.”

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Posted 1 week ago

“They frequently screw up orders and refuse to do anything to fix the issues with their delivery. The most they will ever offer is a "partial" refund which does nothing to fix the missing food.”

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Posted 1 week ago

“I received my order from olive garden the driver left at the door when I went to pick it up the bag had a strong odor of perfume. It was so strong I threw the entire order in the trash and took trash outside to get rid of the strong odor very disappointed”

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Posted 1 week ago

“My delivery driver Alex Armando NJ3P4M never delivered the Panera food to the children’s hospital where my sister was waiting in the lobby for. When I called he said he left it at ER entrance reception not main entrance where address instructions were for. My sister walked over to ER entrance where there was reception and armed guard was and they said the delivery guy parked in circle drop off spot got out and then got back in his car and drove away. I was given a picture of my bag order but it does not show it is at the hospital so for all I know it is on Alex’s kitchen counter. He never once apologized just said request a refund. Nonetheless my sister never got food 💔😡. I will never be ordering from here again. Ps. My order is supposed to be refunded in 3-10 business days, and I will not be refunded the recommended tip amount I agreed to when I purchased. So Alex got a tip and my food! 💩”

UberEATS 1 star review on 6th April 2025

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Posted 1 week ago

“Uber, before you hire a driver you should make sure they have a basic understanding of the law. I routinely see your drivers stop in places that are simply dangerous. Well and clearly marked.”

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Posted 1 week ago

“We ordered Burger King through Uber Eats Friday night. Two of our five sandwiches were missing. Not only that but we were overcharged on one of the sandwiches. We tried calling Burger King and guess what, no answer. Then a recording comes on that the voicemail hasn’t been set up? Uber Eats claims they cannot give us a refund because their order and Burger King’s receipt matches. Excuse me, but how can Uber Eats prove the missing sandwiches were in our bag? We are done with the Burger King in Laurel, MD and also Uber Eats!”

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Posted 1 week ago

“I ordered some food yesterday and i never received my food my uber eats driver took my food and when i contacted HELP they said i was eligible for a refund or to have some of my money back. so basically i was scammed out of $20”

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Posted 1 week ago

“I've had a membership for years. Last time I ordered food it arrived cold-especially the soup! My microwave was packed away due to a water loss in my home. I addressed my complaint that day and got no compensation or response from UberEats. Now I want to cancel my membership.”

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Posted 1 week ago

“Exceptional Service Miss Violet and her team were a true lifesaver in helping me recover my funds from a fraudulent platform. From the outset, their professionalism and commitment were evident. They walked me through the entire recovery process, keeping me updated every step of the way. Thanks to their expertise, I successfully retrieved my money. I highly recommend their services! Email: miss--violet--551--@--gmail--.--com What's--App: +1 (667)--487--5571”

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Posted 1 week ago

“The driver pulled off with my food and there is no way to get money back. Not the person on the picture this was horrible”

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Posted 1 week ago

“Uber Eats truly doesn’t care to lose a customer for life, because they have so many of them. Customer Service Reps (overseas) are there to fill the seats and nothing more. There was no resolve of any kind for my issue and they are reading scripts when talking. Never heard an apology either, because it’s not on a script, apparently. This is a HQ level issue and I won’t support any brands owned by Uber.”

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Posted 1 week ago

“Don't get me wrong. Uber does their best to provide good service, and their drivers in general are great. Their app, however, is just busted. Don't ever order their BOGO's. Every time I have ordered a BOGO or a discount Buy X get Y type deal from them, the program has left out items, even though it is displaying the items at check out. Quite simply, they are not honoring their agreement, and you should only trust that you'll get the item you clicked, and nothing more, if there is a deal attached to it. You do not get two for one deals. You don't get the discounts. After three months, I'm feed up. I'm unsure I'll continue ordering, but for sure don't trust any bargains that they are offering on the app. The program doesn't know how to handle it.”

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Posted 1 week ago

UberEATS is rated 1.1 based on 9,103 reviews