UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 8,686 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 8,686 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 21st February 2025

James Moriarty

1272

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I am an driver for Uber eats and yes it's hard to actually speak to someone in customer service. I only been driving for Uber for about 2weeks now which I have noticed inconsistency with the time vs pay. Not to mention lets say I just received a incoming order to be picked up at IMOS PIZZA, once I have confirmed pickup then instead of sending me to the customer drop off location it sends me to another store to pickup a different customer order. So frustrating, cause I don't if it's a single order or group order but will not know until you confirmed the 1st order. I'm trying to be grateful and thankful.”

Helpful Report

Posted 2 days ago

“This app is very unprofessional. Food arrives cold. Drivers excepting orders then canceling them. I’ve waited over a hour for food and all they can say is it isn’t their fault. Maybe if you guys had a better system things would work out better. Horrible app”

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Posted 2 days ago

“Uber eats is a huge scam, if you want your food delivered go directly to the restaurant website!!! There is a price discrepancy. Uber eats charges $2-$5 dollars per item. It’s cheaper if you pay the delivery at the restaurant location and not use Uber eats.”

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Posted 2 days ago

“When my driver dropped my pizza on the carpet outside my hotel room door uber eats said not to worry we won't make you pay for the order. What about my pizza?? No replacement ??? I'm still starving and they don't care. I had to order another pizza directly firm the restaurant and their driver delivered it ... an hour after the original order was expected -never use this service - they don't care about their customers at all. Lots of other food delivery options are available , use a different one. Terrible customer service !!!”

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Posted 2 days ago

“This application has been compromised, resulting in unauthorized access and the fraudulent use of my payment information. Charges totaling $200.00 were incurred within a single day. I have since removed all sensitive data and uninstalled the application.”

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Posted 2 days ago

“Food missing and cold”

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Posted 4 days ago

“The fact that they now have you provide a pin to even leave your food is so inaccurate. This is the first time I have ordered my food and didn't receive it. They refuse to refund my order after not receiving because I provided the pin to the delivery person. Uber eats is just stealing money at this point from customers. Highly recommend not doing this if you don't plan on being at your place to relieve your food.”

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Posted 4 days ago

“The main items for my ordering were NOT delivered! I was only partially refunded. The courier who left my items should be required to make it right!!!”

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Posted 4 days ago

“I just had a horrible experience with Uber eats as I did place an order within one minute of my order. I tried to cancel to where I got a 404 error code. I then contacted the store right away. The merchant said not a problem it would be canceled. I then contacted Uber eats chat to whom I was assuming I was speaking to a person it ended up being the bot, who then intern cancelled my order by still charging me. I then went to the customer service sent them pictures of the timing asking for the refund immediately was denied, and the chat was ended without even a further discussion. This is absolutely ridiculous. Will never use them again. Horrible service will definitely be using DoorDash from now on and will advise all friends and family and social media.”

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Posted 4 days ago

“Uber eats should be closed if you order food it take mad long I swear almost 2 hours to deliver on 5 minute drive and they should hear better person for delivery. Very disappointed”

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Posted 4 days ago

“Worst experience !!! Please hire a better delivery ubereat driver also improve your customer service !! Atleast the restaurant apologized that the food was not delivered !”

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Posted 4 days ago

“It doesn’t show the delivery fee before you hit confirm order you will be surprised the amount. I paid $45 just for 2 coffee and biscuit I hope this helps to everyone”

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Posted 4 days ago

“They charged me an almost $20 delivery fee for 2 small cartons of ice cream from a CVS that is literally 3 minutes away. Such a scam!!”

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Posted 4 days ago

“Increased the charge by claiming that they provided me with more than I ordered, which is bs. Refused to give partial refund”

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Posted 5 days ago

“Horrible ! Customer service is not up to par. They won’t refund you over $3-5 even when you haven’t received the item. SMH”

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Posted 5 days ago

“Uber delivery guy was rude and could barely speak English. He asked for a code after he handed me the food. I tried to explain that I didn’t have a code but he wouldn’t give up. After some shouting I think he asked for a photo so I said I would and shut the door, but before I could send them he was banging on my front door a few swear words later I had to call the police because he stepped inside the house, only then did he go. Also he parked his bike in the middle of the road and no one could get past”

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Posted 5 days ago

“My son was at a hotel for a wrestling tournament and they left out his chicken tenders and gallon of sweet tea. They said since we didn’t take a photo we couldn’t get refunded! I could have easily taken a photo but didnt know I had to and they didn’t respond back until the next day! So my son went without dinner! Shame on you Uber Eats !”

Helpful Report

Posted 5 days ago

“Awful company, cancelled order minutes after making it and I now have to pay in full and get no food in return. Horrible thieves”

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Posted 5 days ago

“Another spectacular failure by Uber by not delivering a full McDonald's order AGAIN! To add insult to injury, their customer service team gives you this reply: Upon looking into the details of your order, in line with our policy, we're unable to provide a refund on this occasion. We appreciate this is disappointing and we know this isn't the answer you were expecting but hope you can understand the reasons for our decision. Upon asking about policy or terms and condition details this decision is based on, you get no further information. This happens all to often with Uber. Train your drivers to pick up the complete order or hand over the complete order, simple!”

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Posted 5 days ago

“Guzman Y Gomez melton One star is too much!!! Meal was inedible and nothing like I have had before. No cheese no sour cream chips had dissolved …cold. Not warm COLD bin worthy is all it’s good for.”

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Posted 5 days ago

UberEATS is rated 1.1 based on 8,686 reviews