UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 8,430 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 8,430 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th January 2025

Shawna Collier

UberEATS 1 star review on 8th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered it to the wrong address and they wouldn’t refund my tip! Unbelievable. The delivery confirmation picture even had a picture of another house. Will never use Uber Eats again.”

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Posted 3 days ago

“Terrible service, the driver asked me for the pin, never ever give the pin, they will never deliver the food if you give them the pin before you see the food. My driver left w the food and the money. HER NAME WAS TALIA”

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Posted 3 days ago

“Have Uber Money but they won’t let me use and always say to try another payment method have been talking with customer support for a week now and the only answer they give me is “ could you please explain to us the difficulty which you are facing with your order?” Every time I explain they just reply to hours later with the same reply I literally already told them that I don’t have any other way to explain because I have already explained multiple times with different wording but nothing, worst customer support ever, now I have Uber Money that I can’t use and they just keep sending me auto replies, seriously when is this going to end.”

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Posted 3 days ago

“be careful using Uber eats I got an order the other night of food. They didn’t deliver the sandwiches. They only delivered a few and when I told them they wouldn’t refund the missing sandwiches I’m done using Uber eats”

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Posted 3 days ago

“My daughter ordered food with Uber eats yesterday and the driver gave it to the wrong person and now Uber eats refuses to give her money back!!!!!! She needs her money!!!! And I will not make anymore purchases through your app again!!!!!!!!”

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Posted 3 days ago

“Uber eats is not good when they mess the orders up they don’t refund I had 4 wings and ordered 8 and they didn’t care”

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Posted 4 days ago

“My orders always wrong and on January 17 I ordered food for my birthday for me and my family and the order was totally wrong and I was only refunded part of my bill. Uber eats does not care about quality of customer satisfaction. They only tried to make money… never use Uber eats— voice is so much money on Uber eats service. I will never use it again and recommend that you cook your food or go out to the restaurant instead of using the service.”

Helpful Report

Posted 4 days ago

“Don’t use this App this is a worse service and unsafe. First time using and my order was hacked, some other person pick the food so I never received. Costumer services never responded and helped. So I recommend stay away from this Uber eats app you will avoid a bad experience.”

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Posted 4 days ago

“Your fees are OUTRAGEOUS ! Screw you seriously !”

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Posted 4 days ago

“Second time I received my food with sticker seal removed and food missing . Uber refuses to take responsibility for the people they employ . They offer a 2 dollar refund . I can’t give this to my child with the chances of someone tampering with the food , now I spent over $40 on a meal I can’t even consume. Absolutely trash never using this app again .”

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Posted 4 days ago

“I will never order with uber eats again I was supposed to get a refund 4 days ago and now they are saying I need a picture of the food that I threw away bc it was hard as a rock!”

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Posted 4 days ago

“It’s sucks I’m never going to download this app it tastes really terrible and plus mellow mushroom is better!”

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Posted 4 days ago

“I have no idea why I want something for £5 and have to pay £11! I mean it's ridiculous whats the point of writing subtotal £5 and then waisting my time for 5 minutes just to find out it's £11! You aren't going to get many orders if it's this expensive! And service change? You can presume that the service was good and ask me to pay £3! This is ridiculous change your prices or your getting nowhere!”

Helpful Report

Posted 4 days ago

“The delivery man never responded back to give me about an updated on when he would be delivering my food. I waited for almost an hour and my food never brought to me. When I canceled my order they did not give me a refund when I asked. Instead they charged me a cancellation fee of $12. Do not order from uber eats. Awful service.”

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Posted 4 days ago

“If I could give no stars I would. I recently accidentally hit place order before order was complete. Immediately I cancelled order and uber still charged me the full price stating merchant had received order. I contacted the merchant who said they had not received order”

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Posted 4 days ago

“Let me tell you I really wish that we can just go back to the regular delivery experience as opposed to Uber eats. These guys could care less about us. I made an order and these guys never even showed up and then I had to argue with them to get my money back. This has got to be the most insane thing and I had to get so upset over $20 and then for them to tell me that they showed up and I have cameras on my house all throughout my house that shows you that they never did. This is an argue with them about it. I swear I will never order from them again nor will I ever take an Uber in my life, I really wish that things would go back to the way it was back in the day when you can call restaurant and they would just deliver it.”

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Posted 5 days ago

“Absolutely horrible. I wish that they go out of business”

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Posted 5 days ago

“I hate this app. It's such a scam and I'm never using it again”

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Posted 5 days ago

“My driver did not deliver the food and I tiped him. Ubereats refunded me the money but not the tip. This is not right!”

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Posted 5 days ago

“Uber Eats has lost their mind! I pay for Uber One, I pick a restaurant that either had no delivery charge or one that minimal. Please tell me why they charge over $18 on a $70 order for service fees!! WTF! They might as well be Uber/Dash! No more!”

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Posted 5 days ago

UberEATS is rated 1.1 based on 8,430 reviews