UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,103 Reviews

1 %

of reviewers recommend UberEATS

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1.1

Based on 9,103 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How is this acceptable? Uber eats was not even able to give us any of our food and on top of that, didn’t even give us our tip money back. They gave it in “uber eats cash” or some other useless money. The lady on the phone also hung up on us. This is on Saturday 8:55 PM Central time zone. Do not order near this time because you will have to deal with this horrible, rude lady. Her name is Danica. This lady, who hung up on her customers, is named Danica. The reviews really do reflect how horrible Uber is able to manage themselves.”

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Posted 2 days ago

“I placed an order and immediately realized it was the wrong delivery address. I went in and canceled the order right away, and they still charged me for the order! Even after speaking with customer service, they would do nothing to resolve the issue.”

UberEATS 1 star review on 13th April 2025

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Posted 2 days ago

“Horrible website and customer service! These guys steal money from their customers. I will not use Uber ever again!”

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Posted 2 days ago

“Worst experience ever. I was charged for a order that sat 1 hour before they found a driver to deliver, when I contacted the driver for eta, I was told another hour maybe. That was 1030 at night. I canceled online instead of calling in and was charged as if I ate the meal. Customer service was even worse.....”

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Posted 2 days ago

“They double charged my order to my bank card. When told about it they said that there was a pending hold on my account because there is a $0 tip on the order. But I had selected a 25% tip as preempted by their app. Apparently it doesn't register whenever it pre-selects it so they're saying I didn't tip driver but get the driver thank me for the tip. So I don't know what's going on but I am waiting five to 10 days to get the charges they're pending on my account taking off according to them. They are very poor at their customer support. They should just get out of the business. Of delivering food! I feel sorry for the drivers that have to deal with the support along with the remaining customers!”

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Posted 2 days ago

“First off, the customer service is bad and almost non- existent. Super expensive charges and always missing orders or even ignoring complaints of bad, cold food or rude drivers. I filed a complaint- got a resolution then suddenly limiting account 🙂‍↕️. Conradicting actions coming from them.”

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Posted 3 days ago

“Would give negative reviews if I could. Worst company ever. Does not care about loyal customers. Will end customer service chats in the middle of the chat.”

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Posted 3 days ago

“Would give negative reviews if I could. Worst company ever. Does not care about loyal customers. Will end customer service chats in the middle of the chat.”

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Posted 3 days ago

“Uber eats is so terrible now. Every order the forget to deliver part of the order and there is no longer any customer service. No phone number to call and everything is done through chat with someone who just says “too bad”, you are not eligible for a refund for the items even though you did not receive them…?! Who does that?! Who charges people for things they never got? Crooks and conmen, that’s who. Both the restaurant and the driver confirmed that I never got my items—but Uber eats took my money anyway and would not refund those items back to me. Literally a rip-off. The restaurant even said they have nothing but problems with them now. Just absolutely terrible. Never again. Liars and crooks.”

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Posted 3 days ago

“Very Bad. I ordered food through Uber Eats and after 45 I received a call informing me that the Guy took delivery from the restaurant and run away without delivering to me. So disgusting. 🤮”

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Posted 3 days ago

“I ordered from a store that was 3 Minutes to my house and it I have been waiting for for almost 2 hours. I will definitely delete my account and try another delivery service. Poor service.”

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Posted 3 days ago

“Unfortunately I am unable to add 0 stars. Diver got completely lost. Food arrived late. Super disappointed will never order from here again”

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Posted 3 days ago

“Horrible service. Didn't bother to help correct an order”

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Posted 3 days ago

“The app is horrible. Made a mistake and tried to change an order (before it was accepted) and the online too basically said call the restaurant. Waste of money to use Uner Eats!”

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Posted 3 days ago

“They charged for an order that I was picking up and then cancelled with the merchant. They would not refund my money.”

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Posted 3 days ago

“Uber Eats sucks d**k F**k anyone affiliated with this brand”

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Posted 3 days ago

“Worst experience I have ever had with a company in my life. They never had a supervisor call me back and would not help me with out problem. I will not use this company ever again”

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Posted 3 days ago

“VERY BAD! It is a ripoff! they added a 15% for delivery not shown in cart, then when I cancelled the order UberEats charged the full amount without even delivering the food! No support, No contact us... Limited to chatbot and no solution! never using their services again.”

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Posted 3 days ago

“The worst. Cheated and disrespected. Can not speak to anyone. If you call store or restaurant regarding being over charged they tell you to get in touch with Uber eats. That is impossible to do. As a long time uber customer I was wrong in thinking Uber eats would be great. It is horrible. Never again. I am put over 75$ using them.”

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Posted 4 days ago

“I did not receive one of the items I ordered and they refused to give me a refund. The item was $4.19 (bag of ice). I have canceled my Uber One membership and will no longer use this service.”

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Posted 4 days ago

UberEATS is rated 1.1 based on 9,103 reviews