UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,122 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 9,122 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have to place an order before it tells me there is no driver in the area. Why can’t it tell me that before I go through the trouble of placing the order.”

Helpful Report

Posted 4 months ago

“I ordered food and my driver was lying that he doesn't know where my house is I will never order again at this place. But the good thing is that they will refund your money as fastest they could.”

Helpful Report

Posted 4 months ago

“They said 25 to 35 minutes. Now it will be more than an hour for first delivery. What do I have to do to get reliable time for delivery?”

Helpful Report

Posted 4 months ago

“I applied a coupon on a grocery order. A day after the delivery, I received the receipt with the total price adjusted for the exact weights of items delivered, and the coupon had disappeared (although the coupon conditions were still met after the adjustments); the whole price was charged. A refund was issued after I contacted customer service. However, I should not have to notice the issue myself (or otherwise get overcharged by $45) and spend 20 minutes with customer service just to pay the price that was agreed on.”

Helpful Report

Posted 5 months ago

“Advertised Promo for Buy 1 Get 1 Free Meal at one restaurant but Did Not give the free meal… excuse/reason was given by Uber; however the customer was the one who suffered the loss. IMO if it’s advertised it should be honored. And Please Make it Easy for customers to give feedback! I had to search everywhere to find how! Restaurant food & delivery were very good. Uber, Please Improve.”

Helpful Report

Posted 5 months ago

“This stuff be irritating me, first off I don’t understand why they don’t have a number the bot don’t do nothing but repeat it self and doesn’t help me with anything. Then I just feel like I spend tm money on this app for the people that choose to pick up my order to constantly play with my food and then crazy thing is they be so money hungry that i have to pay a cancellation fee for somebody who either wants to play around with my money, food, and time.”

Helpful Report

Posted 5 months ago

“I was quite happy using UberEats until I had a terrible food delivery. Customer service was absolutely diabolical.”

Helpful Report

Posted 6 months ago

“They screw up orders way too often. Restaurant claims the courier picked it up, courier has no idea, no one on Uber’s chat answers.”

Helpful Report

Posted 6 months ago

“To expensive and you have ato jump through hoops to complain. And you only get part of your money back. They keep bad restaurants on list.”

Helpful Report

Posted 7 months ago

“They included a section for allergies but in many cases the restaurants don’t activate the button and they also don’t include MSG as an allergy and I’m highly allergic to MSG. Ubereats needs to make restaurants more accountable. I’d rather have quality instead of quantity. The prices and fees UberEats charges for the low standards of quality is not acceptable.”

Helpful Report

Posted 7 months ago

“My daughter made a mistake and sent my four digit code because she thought out order was outside. The driver never delivered our food. Tried to complain to customer service and they refused to refund the money. Make sure you receive your order before closing out the transaction.”

Helpful Report

Posted 8 months ago

“I ordered food from Panda Express yesterday through Uber eats and the Uber eats driver delivered the wrong order from Grubhub instead of the food from UberEats. I complained because the Gtubhub order had already been cancelled a while before uberEats order and was not the same exact order. In fact, I paid more for the uberEats order and ordered additional item that I didn’t receive. I complained and they did nothing about it. I sent them a picture of the receipt and they still did nothing. This was ordered through their Postmates company app. These people love cheating people out of money.”

Helpful Report

Posted 8 months ago

“Ordered a pizza, left special instructions for only half the pizza to have pineapple on it. Got the pizza, opened the box and was met by pizza fully covered with pineapple.”

Helpful Report

Posted 8 months ago

“Was charged twice and they still haven't credited back the second charge.”

Helpful Report

Posted 9 months ago

“I’m tired of ordering food and the delivery driver has a stop before me, because once my food is here it’s cold. You guys need to change that so drivers only have one delivery each instead of doing two at once.”

Helpful Report

Posted 10 months ago

“After 40% promotion on £25 , the final price is £22.... this is a big joke on Uber Eat !!”

UberEATS 2 star review on 11th June 2024

Helpful Report

Posted 10 months ago

“I have had many bad experiences place an order with Tim hortons through Uber eats. Each and everytime I get my order it’s either missing items damaged or bags have been tampered with. I always send a message with Uber eats placing a complaint take pictures of my order and provide them with the receipt and they refuse to refund my items I never received. This is such poor customer service and very unprofessional to Uber eats . We are the customers paying higher amounts using your service and you should always honour the complaints and compensate your customers for either the delivery person mistake or the restaurant itself. The customer should not have to take accountability for this. What ever happened to the “ Customer is always right “ this Uber eats app is just a scam and they should be ashamed taking our money and ripping us off. Wouldn’t recommend using this app folks so just beware!”

Helpful Report

Posted 10 months ago

“很多外送員，為了一次接更多單。導致客戶收到的食物都是冷的。只有多付錢，才能保證第一個收到食物。但這費用讓外送費用過高。我每天訂外賣，現在強烈感受外送費過高，不如自己去買外賣，每次平均省10元澳幣。因為網站價錢和店內價錢不一樣。希望Uber 別那麼貪心，收費太高，只會流失客戶，外送app又不是只有你一家。”

Helpful Report

Posted 10 months ago

“My husband and I have ordered with Uber eats for sometime now but almost every time we order either we are missing an item ! , the order is wrong , or it’s delivered to the wrong house so what started out to be helpful and convenient for families in fact is costly and is never correct plus on top of having to get credits or refunds the driver still gets the tip for delivering incorrect food or delivering it another house it’s crazy ! It’s cheaper and just easier to go get your items or food yourself .”

Helpful Report

Posted 10 months ago

“Please stop hiring people who do not speak English, they cannot communicate when something is wrong with the order and will not pick up the phone because they don't speak English”

Helpful Report

Posted 10 months ago

UberEATS is rated 1.1 based on 9,122 reviews