UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 8,440 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 8,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 22nd January 2025

Ruby

UberEATS 1 star review on 20th January 2025

Shawna Collier

Anonymous

Anonymous // 01/01/2019

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“I ordered breakfast from a restaurant on their app, waited an HOUR for the food to arrive. Once it did it was the wrong meal, and to make it worse I couldn’t eat the food even if I wanted to because it’s got tomatoes and I’m allergic. I file a report on their app, keep in mind this is my second time ordering with them. And they denied my refund request. So I naturally reapply for them to look into it, and I look for their customer support number. Imagine my shock when I find out they took down their customer support number, and do everything via message only on their app. Terrible TERRIBLE experience, will be deactivating my account, and going back to DoorDash. I disputed the charge with the bank, cause I refuse to be robbed of my hard earned cash at this time of year. Ridiculous.”

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Posted 1 month ago

“Uber eats is trash 🚮 they take your money fast even with no food with no refunds or store credit DoorDash is the way to go 💯”

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Posted 1 month ago

“Uber eats robbed me of my money and refused to refund it.”

UberEATS 1 star review on 20th December 2024

Helpful Report

Posted 1 month ago

“Chat support is just people copy pasting pre written scripts. They don't even read or respond to your request. Better off using door dash at least if something goes wrong they will make it right I ordered food. In my case the restaurant called me to apologize for forgetting to add a portion of my order in the bag. When I asked for a refund for the items that weren't received I was told the items ordered were delivered and I was not eligible for a refund. When I tried to explain what happened or ask for a manager they just copy pasted the 1st reply.”

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Posted 1 month ago

“My experience with Pamela Experts { pamelaexperts @g mail.com} has been great! They are knowledgeable and very straight forward and patient! I’m so thankful for their expertise and help in helping me get my money i invested with some investment illegal brokers i found on Facebook .”

Helpful Report

Posted 1 month ago

“Would like to thank The PAMELA EXPERTS for their excellent and very efficient service, from the time of my application through to the end. Plus the follow-up call if all was well And how they successfully recover my money i invested on some illegal investment brokers i meet on Facebook. I really appreciate your service. I would just like to share with everyone the good service I received from the beginning till the end. contact them via Email: PamelaExperts @ g mail .com whatsapp live chart +1 31 9 429 9 39 6”

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Posted 1 month ago

“Placed an order and waited an hour an half before it was delivered . Go to the door to get it. Not there . Sure they credit my money back but I had to contact them again about returning my tip. Father more it’s 8:15 no dinner and they are not at all concerned. No offer to compensate me at all . Happened once before. I’m done except the darn money they credited me back. Never had this problem with door dash.”

Helpful Report

Posted 1 month ago

“TERRIBLE costumer service. I had many situations with the same result: they ask for sorry, dont give your money back EVEN WHEN YOU RECEIVE HALF OF YOUR ORDER and block you to reply. Done. Horrible, a shame.”

Helpful Report

Posted 1 month ago

“Charger for items I didn't receive and was refused a refund ....that is stealing so never again will I use this app customer service is horrendous. I closed my account and will never us this app again .”

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Posted 1 month ago

“Prior to this smaller cruisers UberEATS CUST;OMER' SERV'ICE +1 8O5 41O 56O'O' PHO'NE NUMB;ER +1 8O5 41O 56O'O' had been of the protected cruiser model, possessing armored decks only. While lighter and smaller than other contemporary ships the were still true cruisers, retaining the extended radius of action and self-sufficiency to act independently around the world. Cruisers mounting larger guns and heavier armor relative to most light cruisers would come to be known as heavy cruisers,”

Helpful Report

Posted 1 month ago

“I've never experienced such terrible customer service. They not only treat their customers poorly but also seem to have no regard for their drivers. Communication is a nightmare, and issues are never resolved. It’s clear they don’t prioritize anyone except themselves. Extremely disappointing!”

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Posted 1 month ago

“Drivers must not have to prove they are intoxicated delivering orders I can never get my orders must be going to a needy family I guess because I don’t get my oderes!”

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Posted 1 month ago

“Terrible customer service Sunday ordered my wife myself and kids food from Cracker Barrel once the food got here one of my children’s meals was missing contacted uber eats no refund will be issued at this time then tonight ordered food from Applebees ordered my steak medium and my wife a burger both were so overcooked could not even eat them contacted Uber eats yet again no refund or anything to resolve this issue if the food is missing that you paid for or it is not what you paid for something needs to be reimbursed no if ands or buts this place is a joke”

Helpful Report

Posted 1 month ago

“Nothing the drivers did wrong, but when I say dealing with customer service is absolutely a pain in the head… they’re rude, unprofessional, and just downright ignorant.”

Helpful Report

Posted 1 month ago

“Uber eats has the worst customer service! Ban them and go to a different service provider! Canceling my uber one membership.”

Helpful Report

Posted 1 month ago

“Awful service. Won’t refund money even though they were 45 late and the food was cold. Won’t be using them anymore canceled membership using DoorDash BYEEEE”

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Posted 1 month ago

“Ich kann Supreme Assets Recovery nur wärmstens empfehlen! Vertrauenswürdig und zuverlässig! Supreme Assets Recovery hat meine Erwartungen wirklich übertroffen! Sie haben eine scheinbar unmögliche Herausforderung gemeistert und hervorragende Ergebnisse erzielt. Ihr Team hat fleißig daran gearbeitet, meine verlorenen Gelder wiederzuerlangen, und ihre ständige Unterstützung und Professionalität haben den entscheidenden Unterschied gemacht. Ihre Expertise ist unübertroffen und ich bin so dankbar für ihre Hilfe. 𝘌𝘮𝘢𝘪𝘭: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵7 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮 𝘖𝘳 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: + 44 73 -88 -69-79-58 Wenn Sie Schwierigkeiten haben, verlorene Gelder wiederzuerlangen, ist dies das Team, auf das Sie zählen können!”

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Posted 1 month ago

“If I could give a zero I would. I ordered a box of coffee from staples today, very easy delivery and the driver canceled my order to my 84 yr old mother home alone because a MAN , couldn't find the address. You should not hire INEPT people to drive if they have no sense if direction. Terrible App, first time using and will definitely not be using again!!!! UBER WATS CAN EAT ME!!”

Helpful Report

Posted 1 month ago

“Restaurant had BOGO meal, both meals were in my cart but something happened after I checked out and it only did the one meal. I canceled the order right away so I could fix it but the restaurant also confirmed it right away so even though I canceled and they absolutely did not have time to start the order I was still charged “due to the restaurant already starting the order”. I spoke to 3 different people and i told them if I was going to be charged I would just take the order even without the bogo but they said it was too late. Already cancelled and I don’t get my money back either. So I didn’t get my food and I didn’t get my money back either.”

Helpful Report

Posted 1 month ago

“Aweful Your order wil be dropped off at some other place and won’t refund you because you don’t receive it”

Helpful Report

Posted 1 month ago

UberEATS is rated 1.1 based on 8,440 reviews