UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,823 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,823 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 24th November 2024

Anonymous

1086

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Barely ever get my order and I have been treated wrong working for them”

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Posted 2 months ago

“Melly was very unprofessional about my issue and it was wrong”

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Posted 2 months ago

“The billing is a scam. I had 40% discount applied at the time of order and receipt was provided. Upon delivery the receipt was updated and the discount of 40% was removed. Customer support from India doesn't care. They were remotely tampering with the chat by clearing my responses and not allowing me to state the issue when I reached out about the issue. Thankfully Paypal was able to resolve and refunded me the 40% discount which was removed after order was placed. Uber eats is a scam company. I deleted account after this.”

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Posted 2 months ago

“Awful service. Order took over an hour. From the driver picking up my order it took over 40minutes to arrive by then it was cold. I reported this along with the driver not being the one verified on the account. Got the same useful automated copy paste message. They will not provide a refund. This is the 4th time with ubereats and this restaurant I have had an issue with. I will never use their services again. Lack of customer service.”

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Posted 2 months ago

“Ordered something from restaurant, and the order came wrong. The restaurant requested Uber return my money. Uber cust service denied it. Just terrible customer service.”

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Posted 2 months ago

“This is the worst delivery service the drivers eat your food and uber says you are not eligible for a refund. Way better options out there lesson learned. Uber Eats Sucks!!!!”

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Posted 2 months ago

“Uber Eats sucks I placed the order at 6:08. I canceled it at 6:09 because it was going to the wrong address. They would not refund my money because the merchant has started preparing it but when I went up to the merchant, they said it was not prepared and Uber Eats will not give me my money They suck. I advise anyone not to use Uber Eats because they’re not gonna refund your money back legit and legit situation situation.”

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Posted 2 months ago

“Uber eats is awful not only did I order from a restaurant that’s 15 minutes from my house my order took 1 hour and 20 minutes to be delivered my order was done at 11:58 when it was picked up and didn’t arrive till 1 I placed the order at 11:36 not only did my food arrive cold the bag was opened 😑and I had items missing and they refused to give me a refund”

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Posted 2 months ago

“Uber Eats customer service has gone from bad to appalling. I’ve had Uber and Uber Eats from the inception and spend thousands over the years…. Placed a large order for my office and the restaurant forgot an item. Called the restaurant to inquire and they confirmed the item was forgotten at the restaurant and they apologized but they informed me I’d have to contact Uber for a refund. Uber customer service was so disgusting! They were just like robots with the same copy and paste response with no follow up. No contact to the restaurant. No logical response. Horrible. Deleting my app as well as my teen’s. Horrible service or lack there off.”

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Posted 2 months ago

“They screw up orders way too often. Restaurant claims the courier picked it up, courier has no idea, no one on Uber’s chat answers.”

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Posted 2 months ago

“I put in an order and when I got to the restaurant to pick it up they were closed, so I canceled the order because I didn’t want to be charged. Uber Eats still charged me for the order. Crooks! Maybe update your App! How is this my issue? I guess it’s worth it to them to rather lose a long time customer than to take responsibility. Grubhub and Doordash’s fee’s are way cheaper than yours so it’s fine!”

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Posted 2 months ago

“UberEATS delivered to a different address in my neighborhood. I made contact with the driver within 3 minutes of the delivery and requested he bring it to the correct delivery address, he said OK. 15 minutes went by and still no delivery. I tried contacting him again and he denied the call twice. I drove to the neighbors house because I could see the house number. They told me the driver picked up the order 3 minutes after the delivery. I tried disputing it with UberEATS because it never delivered to me, and their response is “my order is not eligible for refund”. I cannot get any other response, and it it’s clear in the delivery photo that they are not at my house. Now I have to submit a dispute with my credit card after the transaction processes. Worst experience ever with UberEATS.”

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Posted 2 months ago

“I order a meal.fore and my family when it showed up burnt black I asked uber for a refund and got this as a reply”

UberEATS 1 star review on 21st September 2024

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Posted 2 months ago

“The service is incredibly bad, but what makes it even worse is the customer service. I received an order that was completely wrong, and they started making assumptions that I was trying to make a complaint to get a free meal. Thank goodness I can still afford to buy my own food! I will not use this service again!”

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Posted 2 months ago

“I order 33.25 gabby barbecue I contacted manager Eric at gabbys also customer service at urber eat made a report of Driver stole my food never received on lunch break nor my money that was guaranteed to receive full refund I have pictures of the guy receipt also cameras recording at my job that he never came so one way or the other u will not take My money theft of service and money I'm taking this higher to the news media”

UberEATS 1 star review on 20th September 2024

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Posted 2 months ago

“'Not eligible for a refund' is the biggest running scam when orders are ALWAYS wrong & delivery drivers are hit and miss. The fees have gotten so bad. $9 fee for $40 order not including delivery or tip! With! Mark ups have gotten crazy. Sometimes items are costing $6-7 more in store. It's why I've gone from 20-25 orders a year to 3 this year. The goal is to never use Ubereats again.”

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Posted 2 months ago

“Don't be fooled by Ubëreats! Huge RIP-OFF!! Placed an order on Ubëreats. Then came a prompt to add to the order from neighboring restaurants, with free delivery. However, ordered takeout for $6.99 and the total after taxes/delivery/service is $16.93. That's almost $10 more for a $7 food order. Often, Ubëreats shows regular price for order first then if corrected when placing the order. Not in this case!!! The food items already cost more on Ubëreats than at the restaurants even though they charge additional delivery and service fees. Once the order is placed, there is NO option to cancel and their Service reps are unable and unwilling to cancel or compensate. Ubëreats blamed the restaurant for the additional fees. However, the restaurant receipt clearly shows $7.91 for this order. Beware and order directly from restaurants, as UBËREATS is UNTRUSTWORTHY!!!!! Subtotal-CA$6.99 Delivery Fee-CA$5.99 Tax on service fee-CA$0.26 Tax-CA$0.91 Service Fee-CA$2.00 Delivery Fee (Tax)-CA$0.78 Total-CA$16.93”

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Posted 2 months ago

“Uber eats has simply become a joke! 3 weeks in a row, my order was delayed by one hour! I will never use their crappy service ever again! They take multiple orders and hand them over to one driver to save money! Meanwhile the food you receive is always delayed and cold as ice! I am surprised why ACCC is not doing anything about this rip off company! Very disappointed!”

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Posted 2 months ago

“These people are thieves, Cancelled an order in less than 10 seconds and they charge me $20.96 the full amount of the order. I also had fraud on my account and they will not give me my money. This is by far the worst platform and biggest thieves in the world!!!”

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Posted 2 months ago

“Absolutely horrible company. Two hours for a ten minute order, then I had to argue with them to cancel. Horrible customer service and horrible drivers.”

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Posted 2 months ago

UberEATS is rated 1.1 based on 7,823 reviews