UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,160 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,160 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 23rd April 2025

Emma

1345

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber eats is not good when they mess the orders up they don’t refund I had 4 wings and ordered 8 and they didn’t care”

Helpful Report

Posted 3 months ago

“My orders always wrong and on January 17 I ordered food for my birthday for me and my family and the order was totally wrong and I was only refunded part of my bill. Uber eats does not care about quality of customer satisfaction. They only tried to make money… never use Uber eats— voice is so much money on Uber eats service. I will never use it again and recommend that you cook your food or go out to the restaurant instead of using the service.”

Helpful Report

Posted 3 months ago

“Don’t use this App this is a worse service and unsafe. First time using and my order was hacked, some other person pick the food so I never received. Costumer services never responded and helped. So I recommend stay away from this Uber eats app you will avoid a bad experience.”

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Posted 3 months ago

“Your fees are OUTRAGEOUS ! Screw you seriously !”

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Posted 3 months ago

“Second time I received my food with sticker seal removed and food missing . Uber refuses to take responsibility for the people they employ . They offer a 2 dollar refund . I can’t give this to my child with the chances of someone tampering with the food , now I spent over $40 on a meal I can’t even consume. Absolutely trash never using this app again .”

Helpful Report

Posted 3 months ago

“I will never order with uber eats again I was supposed to get a refund 4 days ago and now they are saying I need a picture of the food that I threw away bc it was hard as a rock!”

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Posted 3 months ago

“It’s sucks I’m never going to download this app it tastes really terrible and plus mellow mushroom is better!”

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Posted 3 months ago

“I have no idea why I want something for £5 and have to pay £11! I mean it's ridiculous whats the point of writing subtotal £5 and then waisting my time for 5 minutes just to find out it's £11! You aren't going to get many orders if it's this expensive! And service change? You can presume that the service was good and ask me to pay £3! This is ridiculous change your prices or your getting nowhere!”

Helpful Report

Posted 3 months ago

“The delivery man never responded back to give me about an updated on when he would be delivering my food. I waited for almost an hour and my food never brought to me. When I canceled my order they did not give me a refund when I asked. Instead they charged me a cancellation fee of $12. Do not order from uber eats. Awful service.”

Helpful Report

Posted 3 months ago

“If I could give no stars I would. I recently accidentally hit place order before order was complete. Immediately I cancelled order and uber still charged me the full price stating merchant had received order. I contacted the merchant who said they had not received order”

Helpful Report

Posted 3 months ago

“Let me tell you I really wish that we can just go back to the regular delivery experience as opposed to Uber eats. These guys could care less about us. I made an order and these guys never even showed up and then I had to argue with them to get my money back. This has got to be the most insane thing and I had to get so upset over $20 and then for them to tell me that they showed up and I have cameras on my house all throughout my house that shows you that they never did. This is an argue with them about it. I swear I will never order from them again nor will I ever take an Uber in my life, I really wish that things would go back to the way it was back in the day when you can call restaurant and they would just deliver it.”

Helpful Report

Posted 3 months ago

“Absolutely horrible. I wish that they go out of business”

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Posted 3 months ago

“I hate this app. It's such a scam and I'm never using it again”

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Posted 3 months ago

“My driver did not deliver the food and I tiped him. Ubereats refunded me the money but not the tip. This is not right!”

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Posted 3 months ago

“Uber Eats has lost their mind! I pay for Uber One, I pick a restaurant that either had no delivery charge or one that minimal. Please tell me why they charge over $18 on a $70 order for service fees!! WTF! They might as well be Uber/Dash! No more!”

Helpful Report

Posted 3 months ago

“If I could give zero I would. I was charged for a pizza .. $32.38 that I HAD CANCELED cuz the app had a fricken glitch and there was no way to contact them, every phone # , every option in the app failed. So I contacted the BBB. No surprise they r NOT registered but have may complaints plus one more from me. Deleting app. Door dash only from now on.”

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Posted 3 months ago

“This application is a disaster and a rip-off. They charge you more than in restaurants and they try to take all your money and they don't want to pay their employees well, so they take more money from us to give them tips. I think you are too rich to pay your employees well and be efficient.”

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Posted 3 months ago

“Terrible customer service”

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Posted 3 months ago

“We ordered and were appalled by the charges. When we canceled 2 minutes later they charged us 80% anyway and then they denied our dispute. Never again! Horrible communication and customer experience.”

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Posted 3 months ago

“I ordered Mc Donald’s from Uber Eats and they gave me salmonella and Uber won’t take any responsibility nor look into it to make sure this doesn’t happen to anyone else. They sent me the very generic sorry you had a bad experience if you need further assistance please contact the restaurant. And the restaurant tells you to contact Uber.”

Helpful Report

Posted 3 months ago

UberEATS is rated 1.1 based on 9,160 reviews