UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,141 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,141 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 19th April 2025

Lauren G

Anonymous

UberEATS 1 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

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“Horrible customer service. Food arrived very late causing me to be late for work. Because food was late and the hot food was in sealed containers, it was cold and mushy when I received it. Customer service promised a refund after I sent a photo. Sent photo and called back. Next rep refused to give refund offered 25% off next order. There will be no next order. I'll starve before I EVER use Uber eats again!”

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Posted 1 month ago

“Ordered 2 TIMES and got the compleatly diferent thing i paid like 40€ of food and got 30€ worth of food DO NOT RECOMEND”

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Posted 1 month ago

“Worst customer service ever. I canceled my order exactly after 2 minutes (from even their references, I made the order 12:42 and canceled it 12:44). They made me pay the whole amount and I got nothing, refusing to refund me or even compensating me by any other way. They really don't care about their customers and not even their drivers. We should stop using this app.”

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Posted 1 month ago

“No service from support, they repeat the same thing and close the chat, they repeat : I'm afraid we have already provided the needed information. Again we apologize for the inconvenience this has caused. If there are issues in the future please don't hesitate to contact us. and the chat is over and closed and you talk to someone else that does the same , 5 times In A row 😵‍💫 just awful”

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Posted 1 month ago

“I’d say 90% of the time i order something on uber eats it’s either missing, comes to me wrong, goes to a different house and the compensation is not worth the hassle. You pay way too much for poor service. Don’t recommend anyone using this.”

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Posted 1 month ago

“Horrendous customer service led me to end my membership with Uber one and delete the app forever. Their customer service seems to be trained to be inexplicably inefficient and unhelpful. It’s almost like they get off on being completely useless, even with the most seemingly benign of requests. I’m done. I will spend all of my money happily with DoorDash or another service.”

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Posted 1 month ago

“If I could rate 0 stars, I would because even 1 star is too generous. First, the Uber Eats app was not clear about the pricing. My meal with taxes should have cost close to 35 (29$ + 5$ tip). Uber Eats charged me a delivery fee and a system fee that bumped my order to 41+ dollars. These hidden fees were exactly that — hidden and when I complained, Uber Eats did nothing to rectify the situation. They just provided a breakdown of the price. This shouldn’t be allowed. It’s called transparency! Uber Eats should have indicated that they charged these fees. If Skip the Dishes does and it’s up front and centre, why should Uber Eats not behave in a similar way? Second, my food arrived cold. And I mean really cold. I had to put it in the microwave, for crying out loud. I mean, you don’t order takeout or delivery to have it delivered cold. Again, Uber Eats refused to do anything about that. The least they could have done is give me a 10-15$ credit if they didn’t want to reimburse me. It’s the second time I order from Uber Eats. And the first time was just as horrific as the second. So, needless to say it’ll be the last! As the saying goes: Shame on you if you fool me once, shame on me if you fool me twice. I don’t like to play the fool so there you go.”

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Posted 1 month ago

“Tried twice to order groceries from them. First time they just cancelled with now explanation. Second time a delivery man showed up with nothing I had ordered,and then charged me when u sent him away. Even though u received nothing. Customer service was completely unavailable. NEVER order from UberEATS!!!”

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Posted 1 month ago

“Uber Eats delivered a duplicate order that I did not accept and charged me for the duplicate order. I advised them of what happened and requested a credit but they have refused to credit me for the duplicate order. Customer service responses have been worthless!”

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Posted 1 month ago

“Well I'm still waiting on dinner which keeps on getting delayed! At this rate it might be breakfast! First there was a delivery before which held it up. Called restaurant they said she just left...then another notice from uber, there's another delivery before mine so it's later again!”

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Posted 1 month ago

“I am always missing items from my order! Now they delivered to the wrong house … they took a picture to show it was delivered, but it wasn’t my house. I didn’t even report a couple bc I was too upset. I think you guys are preying on all the customers that don’t report it! Is this a scam??? How can my order be wrong every time?!?!”

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Posted 1 month ago

“I have had so many bad experiences dealing with Uber eats. If it's not cold food, it's customer service not wanting to give me my refund. I've had drivers not follow instructions. People sending there kids to deliver for them cause they don't want to hand me my food. Drivers setting in their cars not wanting to get out and hand me my food. Just lazy if you ask me. Just lazy. And someone needs to take over Uber eats cause it's getting worse the more I use it. Just ridiculous. Delivering cold food....Shame on them customer, restaurant employees, managers, Uber eats, corporate too. Shame on em all👎”

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Posted 1 month ago

“Had notification to say food delivered but it hadn't been. Phoned and got out through to the driver who said he was 10 minutes away, could I send him my address as he couldn't access it, I advised couldn't as the food was showing as delivered. He said he would call me back and get the address, he didn't. Submitted twice on Uber site food not delivered and heard nothing. Rubbish”

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Posted 1 month ago

“I will think twice before ordering on Uber Eats again. This is the second time this has happened! 😡 Every complaint isn't about a refund, but you should communicate customer complaints to the vendor. McDonald's sent me cold food, and all you said was "no refund." The vendor needs feedback! You can do better!!! #UberEats #CustomerService #FoodDelivery #Complaint #McDonald's #Problem”

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Posted 1 month ago

“Horrible customer service. Items were missing and upon multiple tries to contact them, there was always a generic chat bot answer saying we won't refund you. I had sent proof that there were missing items. Never got through to a human being to answer my request. Ordered thru paypal and revoked the payment throigh there. Won't order again.”

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Posted 1 month ago

“I Submitted an order,canceled within two minutes. The order was "already started" so they charged me as a fee the totality of the order. Customer service was a joke and cut off on me.”

UberEATS 1 star review on 1st March 2025

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Posted 1 month ago

“It was the first and last time. Never again. I ordered food for my grandchildren,, as I'm disabled.. it took 2 full hours to receive it. Panda is only 10 minutes from my home. Everything arrived cold. Awful experience considering the high cost. No way to complain, or contact makes it more difficult.”

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Posted 1 month ago

“Worst customer service ever.”

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Posted 1 month ago

“This is the second time I used uber eats and this is the second time the order was wrong and Uber eats will do nothing about it I paid them so they don’t care Worst company to deal with I will be using door dash for all orders going forward they take care of a person when the order is wrong”

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Posted 1 month ago

“My order from Hometown Pizza never arrived even after an hour. Restaurants number was unreachable. No presence online either. Ubereats refused to refund. We are left without food and no refund. Ubereats don't take any accountability either. Very frustrating and disappointed.”

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Posted 1 month ago

UberEATS is rated 1.1 based on 9,141 reviews