UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 8,439 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 8,439 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 22nd January 2025

Ruby

UberEATS 1 star review on 20th January 2025

Shawna Collier

Anonymous

Anonymous // 01/01/2019

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“Very poor customer service ...food cold... wrong ordering missing items was told to bad.. DO NOT ever used crooks”

Helpful Report

Posted 1 month ago

“Food took 90 minutes to arrive and was cold and fries were missing and they didn’t give a damn. No interest at all, not even a partial refund for the missing items. How can they get away with charging for items they don’t deliver, how are they allowed to still operate!”

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Posted 1 month ago

“This company only wants to make money. The whole point of the company is to pick up people’s orders and deliver them. But this company only cares about putting money in their pockets so they can’t even get that right. Why do they constantly hire bad workers. Why haven’t they figured out how to better vet the workers. I don’t use Uber eats, but when I place an order they Instacart, they use them. I’m looking for a better delivery app. Because I believe if a company proves bad service take your money elsewhere. That’s what I was trying to do by using Instacart. I will avoid giving me money to dishonest uber eats and you should too. If you’ve had a bad experience with uber eats you should also leave a negative review on as many platforms as you can. Uber eats sucks!!!”

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Posted 1 month ago

“It took 30 minutes longer than the original estimated delivery time, and the food was cold, and the drink was watered down with the ice.”

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Posted 1 month ago

“Ordered 2 full breakfast with Eggs bacon hash brown and pancakes. Got delivered 2 pancaked total was $36 After trying to contact Uber l, no good phone number I did get I touch through the app and was told there was nothing wrong with my order… uuum ok 15 dollars per pancake Do not order from them”

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Posted 1 month ago

“3-4 hours late no communication”

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Posted 1 month ago

“Last night i ordered dinner from wild buffalo wings in shelton ct via uber eats the estimated wait was 55/60 minutes the driver called me at the estimated time saying the restaurant was backed up and not filling all orders he strongly suggested i cancel, which i did and uber eats said no refund available because the restaurant had taken the order i escalated the situation asking to speak to a manger and again was told they were sorry for the situation, but i should not have cancelled my order they refused to refund the cancellation fee Why are their employees telling customers to cancel orders and then charging the full fee? Why is this cancellation policy not listed on the app? Uber Eats does not support their customers nor their employees they are the worst delivery service i have ever experienced”

Helpful Report

Posted 1 month ago

“Last night ordered 10 items through Uber Eats’ grocery delivery service, but two items—a Coke Zero and a steak—were not delivered. Despite this, I was still charged for them. I immediately tried to call the delivery driver as soon as I noticed the issue, but they never responded. I contacted Uber Eats for support, expecting either my missing items to be delivered or a refund. Instead, they refused to take responsibility, leaving me frustrated and unfairly treated as a consumer. This experience has caused me significant stress. It’s unacceptable that a service as large as Uber Eats would fail to address such a simple issue and leave customers out of pocket for items they never received. I demand that Uber Eats holds the delivery driver accountable and either ensures the missing items are delivered promptly or issues a full refund. Consumers deserve better.”

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Posted 1 month ago

“I spent thousands of dollars with these cockroaches and they deactivated my account. Said I did something against their policy but wouldn't say what? Said I would need to buy a new phone to re-activate it! They can go to hell!”

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Posted 1 month ago

“Horrible! They ping driver from far areas to pick up around them and then deliver it to a far away town and it’s disgustingly cold. Then I complain about it and they won’t do ANYTHING!!! I’ll go with Door dash! The very few issues I have with them I get refunded or credit within 5 minutes of complaint! DONT USE UBER EATS! Door Dash for the win!”

Helpful Report

Posted 1 month ago

“I’ve had consistently terrible experiences with Uber Eats. Multiple times, orders have taken over two hours to arrive, and the food always arrives cold with condensation inside the packaging, clearly showing it was left waiting for pickup. When I raised these issues with customer support, they either ignored me or abruptly closed the chat without resolution. It feels like deliveries are delayed because drivers are taking other orders in between. Overall, Uber Eats provides one of the worst delivery services I’ve experienced. I strongly advise against using their platform.”

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Posted 1 month ago

“Horrible Horrible Horrible company. The driver stole my food. Order never received. Phone support no help. They told me to wait 6-12 for a email response. Horrible never again. My first and last order!!!!!”

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Posted 1 month ago

“They take no ownership for their own business; hot food showing up cold, food damaged or not even delivered correctly, Uber takes no responsibility. They blame the drives, and state that as contractors, drivers are not the responsibility of Uber.”

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Posted 1 month ago

“Uber Eats stole $20 from my company. My company gave me a voucher. When I tried to use it, it would not work. Trying to get help was a ridiculous endeavor (0 stars for Uber help). I somehow stumbled in to a help process - they took the voucher out of my account and archived the help chat. I still don’t have my voucher and they refuse to respond. I guess I will contact my company and let them know Ubereats is refusing to accept the vouchers they are gifting”

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Posted 1 month ago

“They are terrible , always taking a long time for food to be delivered, food always open or items missing , I would not recommend.”

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Posted 1 month ago

“I received awful service from UberEATS today. My breakfast order was wrong and missing a few items. I raised the issue with customer support. I know the issue of missing items is not with UberEATS but with the restaurant, but HOW DARE UberEATS make me feel like I am being dishonest and trying to get my money back on a missing hashbrown and a sausage patty! No, it is the principle that my order was delivered wrong!!! I am incredibly saddened to hear UberEATS based my current review on the number of orders I have received price adjustments or credits, which is two out of nine orders! However, almost every order I have received from UberEATS delivery has missed items, missed delivery time or been delivered cold, which I have not raised and let slide. However, the originating issue concerns UberEATS and the restaurant, not the customer. I wouldn’t have to contact UberEATS and complain if my order was remotely satisfactory! I am offended by the insinuation that I am perhaps being dishonest.”

UberEATS 1 star review on 21st December 2024

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Posted 1 month ago

“stop online stuff you might end up losing your savings. in case you are already a victim, kindly reach out or file a complaint to wiki at [ wikihelpdesks ﹫ GMA L .¢OM] pls do not blame anyone for your mistakes ”

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Posted 1 month ago

“The estimated time is ALWAYS WRONG by usually an HOUR”

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Posted 1 month ago

“The uber eats is the worst food delivery services. I ordered the food and drop the order 2.5 hours later. My food was cold and soaked. I will not use uber for food delivery.”

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Posted 1 month ago

“The price is more than the actual price that the restaurants display in their websites. The increased price is too much that the difference very high not worth to pay by the customers. Also ubereats refuse to give refund for the foods that are not good. Very frustrating so decided not to use this delivery company anymore. Instead we can order the food directly from the restaurants to save huge $$$”

Helpful Report

Posted 1 month ago

UberEATS is rated 1.1 based on 8,439 reviews