UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,813 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 7,813 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 23rd November 2024

1075

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was charged cancellation fee whatever I called the store and make sure my order wasn’t ready 🙁 Was a pick up order”

Helpful Report

Posted 1 month ago

“Ordered some food from Taco Cabana. They delivered (diver called Derek) the total different meal than I ordered. Phoned them. They needed a photo. I asked them how do I send a photo. She said that she will send me a message that will pop up on my app. I don't think she knew how to send me a message because after 4 messages it did not pop up on my screen. So she told me she can do nothing for me! I will never use Ubereats again. They are just a bunch of apes.”

Helpful Report

Posted 1 month ago

“I never received my food, I requested my money back from the 3 people including the manager Juvy and they said nothing was able to be done. They stated the person that dropped of my food did everything they were supposed to do. If your food get stolen by either someone else or driver they will not go anything for you! Use other services! And this is not the first time I’ve had issues with them. They always take forever with my food, it’s always something. I DO NO RECOMMEND uber eats !”

UberEATS 1 star review on 22nd October 2024

Helpful Report

Posted 1 month ago

“They're business model is charging you more and advertising promo prices and not applying the discount and promo in hopes you don't look at detailed receipt. I order wings bc there was a promo that I could get chicken tender meal for free if I spent $25. It's showed the correct prices when I reviewed my order before paying. Once I paid I could figure how 25$ became 58$? The wings were 12 but they somehow charged me 22, and added the promo tenders price back into the total. This company should be shut down for fraud.”

Helpful Report

Posted 1 month ago

“This company is a thief. The restaurants hike up their prices to be on app and Uber eats takes so much money over, then wants us (customers) to pay the drivers. There is always a missing item especially drinks and sides and the food is always poor condition. They don’t like to refund either.”

Helpful Report

Posted 1 month ago

“This app sucks it's slow and it's not accurate yesterday I went to the "hot spots" where it said on the app I was sitting there for 30 mins nothing popped up i drove around for over an hour and nothing so I came back home and they pay u very little 3 dollars a delivery please smh ur better off working at a warehouse than doing this stick to ur day jobs uber eats aint worth it trust me.”

Helpful Report

Posted 1 month ago

“They driver always still your food. Destiny with the black jeep Cherokee this morning. They take my money in 2 seconds but take 20 days to give it back. I'm done with them. I will be deactivating my account and switching to someone else. To many companies offer the same service to be putting up with this.”

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Posted 1 month ago

“Their customer service is absolutely horrible. I would not recommend this Uber eats app.”

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Posted 1 month ago

“I ordered from a Mexican restaurant that unfortunately was a 1000 miles away and cancelled immediately. Uber said it was my fault and I still had to pay 62 dollars. I use Uber all the time but will never use it again and continue to tell my friends not to use sure an unreasonable company. What a horrible experience!!!”

Helpful Report

Posted 1 month ago

“I did not get what I ordered and paid for & the customer service agent was no help at all and he told me he viewed my order and the driver didn’t say I had any wrong items. After I clearly sent him images of the products that I had was not the right items I order I’m over Uber eats !!!!”

Helpful Report

Posted 1 month ago

“Drove 4 miles got paid $0 cuz closed Mcdonalds lol. How’s that my fault you guys sent me to a closed restaurant? Already stopped ordering on uber eats a year ago because they delivered Applebees when I ordered Arby’s and still refused a refund. Said ok won’t order or get rides from them but was delivering a little bit. NOPE. They just literally treat every person and business they come in contact with like dirt lmao. Not surprising though, I don’t think they employ a single person who understands English AND what customer service even means 😂”

Helpful Report

Posted 1 month ago

“I've had two back to back orders and did not receive what I paid for and they keep telling me that they will not be refunding my money so at this point I'm completely done with Ubereats.”

Helpful Report

Posted 1 month ago

“UberEats had 3 different agents lie to me regarding an order I waited over an hour for. I told them it was already late at night and I had a young son to feed. They threatened to charge me the full order value if I canceled. They told me a driver was on their way with the order and max time would be a total wait of 1.5 hours. Then they canceled the order without telling me. I checked in with an agent who lied to me and disconnected the support chat. I reached out again and they lied and said the restaurant canceled the order. They disconnected me again. I reached out to the restaurant who said they handed the food to the driver but Uber canceled it. I almost gave a bad review to a small business because Uber lied and blamed them for everything. This is despicable and unethical behaviour”

Helpful Report

Posted 1 month ago

“Is Zero a score¿???”

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Posted 1 month ago

“With each order I hope the timing and quality will be right. With each order they fail miserably. Save your money, go with skip or just order and pick it up yourself.”

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Posted 1 month ago

“Thank-you R.J., UberEATS rocks. A Happy Customer”

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Posted 1 month ago

“Tendré que llamar a mi banco, me han cobrado una membresía de Uber One qué yo jamás pedí, no hay forma humana que se pueda comunicar con ellos, están robando a la cara del consumidor.. Es una falta de respeto.”

Helpful Report

Posted 1 month ago

“I was shocked by the unprofessionalism of Uber Eats customer service. As I sought help with my order, the representative's laughter from background chatter with coworkers created an extremely unpleasant experience. I expect a higher level of professionalism and focus on assisting customers when using a service like Uber Eats. This interaction was disappointing and left a negative impression on the overall quality and reliability of the service.”

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Posted 1 month ago

“Used to be an amazing service. Now it’s total trash. My last driver had a har time understanding and speaking English. No problem. Customer service said they couldn’t do anything until he called the Spanish help support. My delivery was over an hour late - col and inedible and they refused to help at all even though they could see the time on their side. I have long, clear instructions and even a picture of my porch. Garbage company.”

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Posted 1 month ago

“Took monies without permission then I couldn’t cancel! Disgrace, never use again”

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Posted 1 month ago

UberEATS is rated 1.1 based on 7,813 reviews