UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,103 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 9,103 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“UberEats is really a scam nowadays, imposing heavy taxes even on small orders”

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Posted 1 week ago

“Fast ! But I have a suggestion and is that when driver takes an order until they don't pick up food it doesn't gives you the address to drivers. It should said place to pick with address included so drivers can see distance or where is the delivery!”

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Posted 1 week ago

“My food never arrived home and they didn't return my money. I'll look for another delivery company.”

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Posted 1 week ago

“Ordered Jimmy John’s and after the order was confirmed, a notice was received that the food was being delivered by uber eats. I will never order from Jimmy John’s again. The order was missing items and the drink was not delivered. The driver, Gaby, ignored my texts and calls. I was left with no way to seek assistance other than completing the survey and giving a review. Worst thing Jimmy John’s could have done.”

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Posted 1 week ago

“Be careful ordering from this restaurant using Ubereats. I paid almost $50 for order including driver tip and the food was COLD and the drink didn't have a safety lid. Contacted Wingstop, they were like we will take notes. Contacted Ubereats, system said I don't qualify for any credits. If you want to wait 40 mins to get cold food and a drink with NO SAFETY LID and not be satisfied with your food, this is the service for you.”

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Posted 1 week ago

“Order Jimmy John’s online they apparently use Uber to deliver the delivery driver went into a completely different Jimmy John’s. Then to the Jimmy John’s that I ordered from took way too long. Customer service is horrible. There’s no options to communicate with customer service except for to call in. They don’t resolve issues correctly”

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Posted 1 week ago

“Worst platform of lying robots from India. Boycott Uber now!”

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Posted 1 week ago

“I will never use under eats again I got ripped off on grocery delivery. The service fee said 3.99 then on checkout said 6.99 then they expect tips and if I don’t I feel bad nope I will get off my a$$ and go get my food myself this will never happen again I will never use this service.”

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Posted 1 week ago

“I placed an order through Uber Eats and was extremely disappointed to discover a hair in my burger upon delivery. I immediately reported the issue to Uber Eats customer service and provided clear supporting evidence, including both photos and a video. To my surprise, the response I received stated that a refund could not be issued. I asked for clarification and a proper explanation, but was met repeatedly with the same automated response from an agent named Rahma. This lack of accountability and poor handling of a valid complaint is both frustrating and unacceptable. Given the circumstances, I will be escalating this matter further. I also want to make it clear that I will no longer be using Uber Eats going forward.”

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Posted 1 week ago

“I spent so much money with these guys, and it’s nothing but problem after problem. What sealed the deal for me was they couldn’t find a driver for my order. So I canceled the order, and they still charged me full price for that order. I was on the help chat and transferred seven different times to seven different people, with a few of them saying don’t worry we will get you a refund. It’ll take 3 to 5 days. To then be transferred to someone that said I am not allowed a refund. Also, don’t listen to their promotions, they will say bundle a second stop for no extra fee. There will be an extra fee, and once you click that bundle button, it’s too late to go back because they will also charge a full price for that. Download at your own risk and be prepared to hand them your money.”

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Posted 1 week ago

“I faced a major financial loss, but Mrs. Bruce Nora helped me recover. Contact her at +1 (251) 332-9853 for support.”

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Posted 1 week ago

“Uber estimate time for delivery is by the far the most misleading piece of data. If you’re looking for delivery under 30 minutes - it’ll pull up restaurants, once you place the order it uses that as the lower range and upper wrangle is >30 minutes, and even that keeps changing. I’ve never had my food delivered between those two ranges, doesn’t matter how much the upper range keeps moving. There is no such thing as customer service. They repeat the same monologue from the same sheet and never help out. Talk about the worst CX. This applies to every time I’ve used this service - which is very rare and only if I have no other choice”

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Posted 1 week ago

“My delivery driver just dropped my order off at a random house even though the address is an apartment and gave clear instructions. The phone number for the driver is also not the driver. No one to contact or dispute the charge”

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Posted 1 week ago

“I ordered a meal at Burger King junction one and the meal arrived freezing cold and the drink was a Fanta that was hot. I was not impressed at all”

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Posted 1 week ago

“Do not use!! Horrible customer service and will charge you for orders that aren’t complete. I will never use again!!”

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Posted 1 week ago

“How can a company with such awful and terrible reviews all over the Internet still be able to operate?????”

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Posted 1 week ago

“The orders are consistently late. When we choose a restaurant, the ETA displayed is nowhere near the actual delivery time. Uber Eats provides a “latest arrival time,” which is often 40-50 minutes later than the original ETA, but the order still arrives later than that. Customer service is unhelpful and never resolves issues. There's also an option for priority pickup, which costs an additional $3-$4, but even with that, there’s no guarantee your order will arrive on time since the driver may deliver other orders before picking yours up. If there was a negative review i would have given that. Anyway we have stopped using this App”

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Posted 1 week ago

“I have a horrible experience today with Uber Eats. I being a single household member and sick to an extent that I can not even go at the main door of my building to receive the order. I arranged by calling the building manager to allow delivery at my door. The Uber Eats App. was showing it’s coming and when the driver is 2 minutes away, The DELIVERY PERSON NAMED SAMANTHA CANCELLED The ORDER. I was not informed by her. When I cannot even get out of my bed properly , I had to cook my food to avoid starvation. I could not rely on Uber Eats for the 2nd order to be delivered. How come the delivery person decide to deliver the food or not without even informing the customer ?? Why Uber Eats is allowing this type of poor service to cause tremendous grief to customers ? I strongly recommend that Uber Eats take this review seriously and upgrade their service to avoid causing this type of inconvenience to its customers.”

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Posted 1 week ago

“Nikki delivered my Shanes order for lunch. She arrived right on time and was very respectful”

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Posted 1 week ago

“Ubereats is theif app. Please avoid loosing money. They speak lie and put blame on either system or resturants”

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Posted 1 week ago

UberEATS is rated 1.1 based on 9,103 reviews