UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 8,430 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 8,430 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th January 2025

Shawna Collier

UberEATS 1 star review on 8th January 2025

Anonymous

Anonymous // 01/01/2019

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“They wouldnt refund me for a cancelled meal at red robins for $20 so i got to pay $20 and still starve”

UberEATS 1 star review on 13th January 2025

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Posted 1 week ago

“Ordered pizza from a shop 10 minutes away. Uber sent it to a shop 1/2 hour hiway ride away. It got here late after he first delivered it to my neighbor 3 doors down, it was cold. The jackass would not adjust the bill for cold pizza, i adjusted tip to zero after this, 3 hours later, they charged back the tip. Im chalenging this on my visa. Ubereats sucks ittybittytinybabywalrusnuts.”

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Posted 1 week ago

“We Ordered our food at 445pm delivery time was supposed to be by 515 pm then 520 then 530 then it was canceled by Uber eats. I WILL NEVER USE UBER EATS AGAIN. THIS WAS BS”

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Posted 1 week ago

“I received the wrong size in blizzards and they won’t do anything about it. I will not use uber eats again. At least door dash gives you a credit when the order is wrong”

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Posted 1 week ago

“Scammers . They promote deals but then there is no options to get the deals even if you are choosing the correct options available for the deals. If you make an order and accidentally put for delivery when you meant pickup, there is no option to change or cancel it. There is no option to dispute these scam promos as they have no contact info. You can start a chat, but they won't get back to you for hours which will just be a generic response saying they can't do anything. If the driver delivers your food more than an hour later and it is stone cold all you can do is leave them a bad review but nothing else.”

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Posted 1 week ago

“Was missing 2 sandwiches nothing was done happens all the time not using Uber Eats anymore. Going to stick with DoorDash”

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Posted 1 week ago

“Not good- not good at all”

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Posted 1 week ago

“This company hires liars and thieves!!!! I hope all uber eats customers start using door dash!”

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Posted 1 week ago

“Our food order from MrBeast contained plastic teal colored pieces and residue melted into the bread and cheese which compromised the quality of all the food. We couldn’t bring ourselves to trust and eat any item purchased. It’s disturbing to get a response from Ubereats indicating that they were only going to refund for one burger and one fries when the whole food is contaminated and compromised. Pictures showed the evidence. We will never be ordering through Ubereats again.”

Helpful Report

Posted 1 week ago

“I was a driver for uber eats. I got into an accident while doing a delivery. Now I have no car. No way to go to work. And uber eats is not helping to get a rental or helping me to get a vehicle while my car is getting fixed or tow. They won’t take care you to get a new car. Or helping you with lost of wage while you have no car to go to work. You are on your own. I will never never work for uber never again or recommend you to work for this company. If you gave an accident you are on your own.”

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Posted 1 week ago

“What a joke. Placed an order and the restaurant ddid not have what I ordered. Still charged and nothing delivered.”

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Posted 1 week ago

“Terrible service, if driver messes up your order you don’t get anything in return. They make it a huge hassle to even get your money back.”

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Posted 1 week ago

“Uber Eats is disgraceful. They have terrible customer service and refuse to investigate systems failures. Avoid this service at all costs since they appear to believe the customer is always wrong and will take money from you without authority for non existant orders.”

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Posted 1 week ago

“Charge me a fee for canceling but never told me it before I canceled. Never buying from them again”

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Posted 1 week ago

“Negative stars if I could! I spent my entire evening dealing with their live customer chat that is useless. I canceled an order within seconds as the location was incorrect and was charged for the entire order. Beware before you place an order, if a problem arises there is no way to contact anyone. This company needs to be investigated.”

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Posted 1 week ago

“Be very careful when it comes to Uber eats. Their not trustworthy unless your getting a ride from them. They will side with delivery driver over non compliance sad! See attached responses.”

UberEATS 1 star review on 12th January 2025

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Posted 1 week ago

“Beware! They will double charge and zero accountability”

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Posted 1 week ago

“Place a $200 order for Thai and they were delayed over 30 minutes and I filled a help text and no response. I will never order from them again. The worst company”

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Posted 1 week ago

“ZERO STARS!!! Garbage customer service and thief's at this organization. I canceled a $100 order within seconds as the location was incorrect and was charged an $87.16 cancelation fee! This is robbery! I did not get my food and was robbed for my money.”

Helpful Report

Posted 1 week ago

“Uber Eats steals money from customers. Their customer support service is absolutely horrible. The drivers are often unreliable, steal orders, steal food items, take a long time, and park in your yard. I am fed up with this scam of a company. Where is the accountability?”

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Posted 1 week ago

UberEATS is rated 1.1 based on 8,430 reviews