UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 8,438 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 8,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 22nd January 2025

Ruby

UberEATS 1 star review on 20th January 2025

Shawna Collier

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was charged full price for a meal that was never made and never received. I cancelled my order right after i ordered it but UberEats insists that my meal was made and about to be delivered even though i called the restaurant and they confirmed that the food was never made nor delivered. Also, the UberEats customer service were very unprofessional and couldn’t see my issue properly. Once the issue was acknowledged the “agent” said that it’s a me problem and ended the chat in my face.”

Helpful Report

Posted 3 weeks ago

“They do nothing for wait times and give no type of compensation for dealing with inconveniences that are not stated. My order was supposed to be picked up and brought to me within 30min ive been waiting for an 1hr 30min for something that doesn’t even need to be made and i just have to deal with it. Learn to reward loyal customers for inconveniences instead of telling them to sit and wait. Uber is getting worse and worse by the day especially with pricing”

Helpful Report

Posted 3 weeks ago

“We were in Jacksonville, Florida when I tried to order from Wendy's using ubereats. The app sent the order to a Wendy's TWO HUNDRES miles away!!! I noticed finally and cancelled the order. I was still charged!!!!!! The "lack of support" person who did the chat with me said that that's the policy, too bad. I continued to state my case and this rube stated that I was just wasting time by complaining. I will NEVER use Uber anything again!!!!!!!”

Helpful Report

Posted 3 weeks ago

“don’t use this company their frauds, you don’t get items you paid for and their answer is just this order isn’t eligible for a refund! i’m sorry but i paid for stuff i didn’t get it is eligible for a refund, total scam”

Helpful Report

Posted 3 weeks ago

“Yesterday, on Christmas there was fraud my account and I canceled order right away , then called them. They yelled at me and said I did it and I won’t get my money back . I’m out over $140 .”

Helpful Report

Posted 3 weeks ago

“Absolutely useless and disgusting very disappointing horrible company”

Helpful Report

Posted 3 weeks ago

“UberEats owes my restaurant money and refuses to pay. It’s been an ongoing issue since August. I will never use them again. Soon people will find out about how they steal from small restaurants. I am filing a lawsuit.”

Helpful Report

Posted 3 weeks ago

“Recently I ordered and get the ordered by payment but that delivery boy get payment from me and didn't record in the system so that again I started to order they ask to make the payment it happened in last Tuesday, I ordered al mas restaurant near kotena and the delivery person name Jeyakumar Diksankumar”

Helpful Report

Posted 3 weeks ago

“I was scammed when I deleted an order 2 minutes later have refused to give me my money back. Fresh slice never got my order and won’t give it to me.”

Helpful Report

Posted 3 weeks ago

“Uber is one of the most horrible delivery options I order stuffs at 8pm and it was supposed to delivered by 8:55 and then the time update to 9:05, then 9:15, then 9:30,then 9:45 the 10:05 and then finally they cancelled my order …unprofessional service …I have advice all my friends and families to keep away from ..totally sucks …company is worthless”

Helpful Report

Posted 3 weeks ago

“We placed order at 6.53 pm. Uber app shows status as "order not ready" as of 845 pm. We called restaurant. They said order picked up at 7.03 pm. Never ever Trust Uber eats.”

Helpful Report

Posted 3 weeks ago

“They won't get another dime from me. Ever. They have taken so much money from me over the last two years. I am in tears tonight - again. I ordered a fast food meal. The total was $25. They couldn't find a driver, but when they finally did it said the delivery was delayed but she was headed my way. I messaged her and told her I would be glad to increase her tip once it got here. She replied "ok :)". I tracked the order, to the point it said that it was "almost here ", then "arriving now " . I got a message from the driver at that point that said "the store is closed!" . I saw a car outside my apartment speed off quickly and then it said my order was completed /delivered ! It wasnt out there - and I've been charged. I'm out $25 and have no food ! I reached out to help and let them know - and of course, it says someone will email me within a couple of days. Last week they delivered my Arby's order to a different apartment complex entirely - so I never received it , and I was charged - and told it wasn't eligible for a refund ! They are absolute crooks, and they make me sick at my stomach ! I will NEVER place another order with them !”

Helpful Report

Posted 3 weeks ago

“Made an order to a liquor store pass 2 hours and they keep changing the time i cancell the order and they still charging me almost 100 dollars the worst”

Helpful Report

Posted 3 weeks ago

“I never received a refund : they say it's their right to leave the food on the street without warning you. Please be aware when using this app/service, there is a high risk of theft of your money and time : if the driver leaves your food in the street in front of your house (without calling you, and while you specified delivery in hands at the door) and in the 2 minutes it takes to go get your food, it gets stolen...well, Uber eats support will kindly deny your request for refund. So.. No food, no support, no refund. Nice experience 👍”

Helpful Report

Posted 4 weeks ago

“Ridiculous mercenary CIA”

Helpful Report

Posted 4 weeks ago

“UBER EATS SHOULD BE RENAMED AS UBER-CHEATS ! PERIOD. NO CUSTOMER SUPPORT NUMBER - NO WAY TO CONTACT THE DELIVERY GUYS. THEY CLAIM THEY TRIED CONTACTING WHEN NO CALL IS RECEVIED AND THEY DRIVE AWAY WITH YOUR FOOD....THAT TOO WHEN THEY ARE DELIVERING TO A HOTEL WHO HAS STAFF ALWAYS OUTSIDE TO ASK WHEN ROOM NUMBER IS SHARED WITH THEM.”

Helpful Report

Posted 4 weeks ago

“No support what so ever”

Helpful Report

Posted 4 weeks ago

“Last night I ordered food from KFC. When delivered the order was totally wrong. I ordered original recipe, chicken and received crispy, which I cannot eat. Included in the order was mac & cheese, and I received mashed potatoes. These errors were in addition to a delivery that was extremely late, well beyond the quoted delivery no later than time. When I complained, they said the order was not eligible for a refund or adjustment. This lack of customer service is inexcusable!”

Helpful Report

Posted 4 weeks ago

“I ordered a meal from Pedros in Raisethorpe South Africa. It was a scheduled order for the next day. Without warning, the order was cancelled at the last minute. I was stranded without food for my guests. I will never trust or recommend this app to anyone. Then it also took then like 3 days to return my money. Not pleased at all.”

Helpful Report

Posted 4 weeks ago

“So I ordered food from uber eats delivered it’s late. Then the bag was unsealed and then I open the bag the lid was off my food. This is extremely unsanitary not to mention unsafe. Then refuse to give me the money back since I would not eat it.”

UberEATS 1 star review on 25th December 2024

Helpful Report

Posted 4 weeks ago

UberEATS is rated 1.1 based on 8,438 reviews