UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,858 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,858 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 26th November 2024

Anonymous

UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1088

Anonymous

Anonymous // 01/01/2019

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“Their drivers are lazy I am NEVER using them again. If I could've given them a negative 5 stars I would've. 2 weeks in a row I got screwed and they refuse to give me a refund, management has not called me back after it was escalated and their customer service agents sounds like robots! I have it to meet me at my door, the first time two weeks ago, the lazy driver put my 46.00 order on the ground on another level other than mine, never contacted me or even came to my door, and someone else got my food. They did refund that, but did want to, I use the credits and ordered again yesterday and thus time there was a pin attached, the lazy but handed my food to someone coming down the stairs, didn't ask for the pin, now there's a second person enjoying my food and UBEREATS won't take accountability for their lazy drivers and won't refund me back nor even call me to make it right! I called about 10 times. Ubereats doesn't care and they just want ppls money, their drivers kills customers and their ubereats are lazy and I'm done with them. I will use EVERY SINGLE COMPETITOR from this point on!!!”

UberEATS 1 star review on 30th October 2024

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Posted 3 weeks ago

“Did not get half my order and Uber Eats refused to do anything about it. They stole from me!”

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Posted 3 weeks ago

“Would give zero if I could. 9 out of 10 times they wont deliver when you really urgently need food. If its too late around restaurant closing time and you’re ordering a large meal, dont bother. The delivery person will run away with your food. Uber riders get to cancel a set amount of orders and take the food for themselves. These will be most likely be the times you need the food the most.”

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Posted 3 weeks ago

“Food is always cold. The introduction of paying for faster delivery guarantees cold food to force you to pay for priority delivery. Uber has successfully created a market, driven quality to a new low and now wants customers to pay to get service levels back to average. This is the definition of corporate greed! They've done the same with car rides so it was to be used expected. Hopefully the boycott and downfall of Uber begins soon.”

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Posted 3 weeks ago

“I ordered my food and drivers would not take my order. 45 minutes went by the food was still at the place. It was pass the delivery time I knew my food was gonna be cold so I cancelled my order. And then I didn’t receive a refund I was charged for the whole order. I’m just disappointed. I wish the cancellation would’ve given me a warning if I cancel I won’t get a refund. My food would’ve been cold like always but worse this time. Never again.”

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Posted 4 weeks ago

“Unprofessional drivers .it happend so many times that they gave wronge order and when u try to call them they don't pick up.and worst is when u call stores they simply said we don't deal with uber ...”

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Posted 4 weeks ago

“Neg 10 stars *********I will never ever use uber eats again. Instacart was advertising Uber eat's to be used as a credit.As you purchase items to credits build up. The 1 day I decided to use the credit.I get charged with my personal credit card and not the credit That uber eats / Instacart Provide. I will never use Uber Eats again and will probably not order from the meltdown located in alexandria virginia. It seems to be a little bit weird.The tables turn when they owe you money back”

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Posted 4 weeks ago

“Charged $77 for food they claim we canceled. Unbelievable”

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Posted 4 weeks ago

“Uber Eats sucks. I ordered from subway today, they couldn't get a driver so I canceled. They still charged me the price of the subs. Kiss my a$$ uber eats.”

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Posted 4 weeks ago

“Never get the right item and won’t refund your money”

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Posted 4 weeks ago

“We have had several instances in Christchurch NZ, where we have ordered food, waited over an hour, get notified that the food is on the way, then get a notification to say the order has been cancelled. When we complain, uber support basically tell us that we got a refund so what’s the problem. No offer of any type of compensation. Not good enough.. will be using door dash going forward as I hear good things!”

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Posted 4 weeks ago

“Glitchy app cancels orders then charges for them anyway.”

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Posted 4 weeks ago

“Uber customer service is horrible. At this point my money is being taken. I made a complaint that in order a 3 piece chicken combo. I was sent a 3 piece strips instead. Huge difference. They are fighting me saying the order matches the delivery. Look at my receipt vs my delivery. This is unacceptable”

UberEATS 1 star review on 28th October 2024

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Posted 4 weeks ago

“Uber eats is not fit to do business with people. It takes patience to deal with people. Uber eats is robbing ordinary people of their hard earned money.”

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Posted 4 weeks ago

“I ordered a meal from a local restaurant in Surprise Arizona, 8 miles from my house. Their Menu lists the meal as $15.92. When I clicked Place Order, qouted about $22. Which I considered to be reasonable. The actual amount that showed up on my bank account was $34 92!!! I don't mind paying for the convenience of delivery, but 100+% is outrageous. From now on I'll not do business with any restaurant that uses Uber Eats!!”

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Posted 4 weeks ago

“My order never arrived. I contacted Ubereats and they have since been assigning an agent to contact me. I went to the store and the agent assisting lied to the manager and said they have refunded my money and it would reflect later. Its been for days and still no response.”

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Posted 4 weeks ago

“Delivered two chicken mayo instead of a mcrib and quater pounder - have pictures and manager and staff dont want to know and talk like robots. Very frustrating and will cancel all things uber, joke of a company.”

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Posted 4 weeks ago

“Just paid $24.00 and didn't receive my 20 dollar free purchase”

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Posted 4 weeks ago

“Ubereats put the address of the restaurant as the delivery address, charged me for the delivery, service fee and order and when a taxi driver checked for me there was no order left there. I ask that there be an error check such that if the delivery is destined for the restaurant that this be shown as pickup because I was genuinely fooled into believing it would be delivered to my home because it said give the code at your door. Please put in the error check and refund me for the order that didn’t even exist at the delivery point when the driver looked for it. It shouldn’t be allowed to charge and then not leave the food there at least it should be left so the customer has a chance to ask someone to pick it up. Particularly bad when you’re disabled and then you don’t get dinner because the system is confusing and doesn’t tell you that the delivery is going to the store (in which case it should show as pickup) it would make more sense to have a screen asking you to confirm if you’d like it delivered to the restaurant you’re ordering from and ask if you want pickup. Thanks in advance for any help to sort this issue as I’m sure it’s fooled many. Also it would be good to have human customer service not AI”

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Posted 4 weeks ago

“Food ALWAYS arrives cold! Every time! My last order(will never order delivery from Pantera again), was cold, bread slimy, taste was not better than mediocre, Fruit cup was mostly melons that might have been ripe in another to two weeks, maybe? Cookie was not one I would ever order again. Half sandwich, fruit cup, cookie =$25 w/promotions. Deleted Uber eats.”

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Posted 4 weeks ago

UberEATS is rated 1.1 based on 7,858 reviews