UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 8,455 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 8,455 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 22nd January 2025

Ruby

UberEATS 1 star review on 20th January 2025

Shawna Collier

Anonymous

Anonymous // 01/01/2019

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“I applied a coupon on a grocery order. A day after the delivery, I received the receipt with the total price adjusted for the exact weights of items delivered, and the coupon had disappeared (although the coupon conditions were still met after the adjustments); the whole price was charged. A refund was issued after I contacted customer service. However, I should not have to notice the issue myself (or otherwise get overcharged by $45) and spend 20 minutes with customer service just to pay the price that was agreed on.”

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Posted 2 months ago

“I so agree. I ordered food last night. For some reason, Uber did not track my location. Location is allowed on my phone with Uber. I realised the issue within 3 minutes and cancelled the order because the restaurant was 400 KM from me. I was charged. No food. No refund. Uber said the restaurant had prepared my meal. That is BS. McD’s doesn’t prepare that fast. It’s a scam. Uber does not help those who use its platform like Amazon does.”

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Posted 2 months ago

“This company is trash and I will never spend anymore of my money!! The app is misleading lied on there with what comes with the meal so the restaurant charged me extra I call the restaurant and asked why, it only come with the French toast not anything else , if you look at the picture I posted it’s saying it’s a meal and it’s only French Toast. So I told them to cancel it, tried canceling it with Uber for a refund and told me no! So because I cancelled it with the store first I end up with no food and no refund!! This is just terrible customer service, and a sad way to treat a customer!! I will never use this app Again!! Unbelievable, they are the one lying on there app!!🤬🤬🤬🤬 I’m so Angry this is really a terrible world we live In”

UberEATS 1 star review on 16th November 2024

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Posted 2 months ago

“The constantly charge me twice and customer service will not help. This happened for the last time. The second charge does fall off but remains in pending for several days so I have no access to the funds. Customer service is awful. They have done nothing to retain me as a customer. No incentive to stay with them. I'm done.”

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Posted 2 months ago

“All of the food i received yesterday November 15th was damaged & the uber director named “jarcue” said i couldn’t get a refund. Due to the fact that he’s working with someone to make my situation a problem.”

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Posted 2 months ago

“Uber Eats sucks. No reliable service. I was charged for the service not delivered. The 27 box food I ordered from African Tasty Hub was not delivered. Uber charged me 34 box for service not refunded and when I complained, they refunded 24 box. Does that mean I paid 10 box for clicking their app? 😕 I won't advise anyone to use an unreliable platform. The delivery is not guaranteed.”

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Posted 2 months ago

“The driver stole food and ran away. The company tries to hide it. Not returning my money.”

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Posted 2 months ago

“The driver stole food and ran away. The company tries to hide it. Not returning my money.”

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Posted 2 months ago

“Worst app and company I had ever deal with. My order got canceled and didn’t got any support.”

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Posted 2 months ago

“Cheap and worst services”

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Posted 2 months ago

“Uber eats sucks!! Waited an hour and half and driver didn't answer and never got my $68 order!”

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Posted 2 months ago

“Scammers take people money if they change delivery people multiple times and y cancel because u don't want food to be cold they take all the order money of order u ordered that's scamming uber eats are scammers scammers.And customer service was very rude and hung up in my face don't spend a penny of your money with this trash company”

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Posted 2 months ago

“The worst application ever! It's a scam ... restaurant handed what I ordered to a random person and I have been charged for the order!!! and there's no support at all to help with the missing order. I never use the app again. EVER.”

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Posted 2 months ago

“Just recieve the order. I bought 12 empanadas and only 9 arrived. I the store the answer was very umprofessional and told that the driver might have eaten them........ maybe??? Uber eats DOES NOT ANSWER ANY CLAIM SO I ONLY RECIEVED A PART OF MY ORDER!! WORSE THING IS THAT THERE IS NO PHONE NUMBER TO MAKE A CLAIM SINCE THEY PUT YOU ON HOLD. Is not only the 3 empanadas but the attitue and the DISCRIMINATORY WAY regarding the country of origin of the driver.”

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Posted 2 months ago

“I just ordered pizza for myself and my friends for a night out that, in total, for the food and drink would cost about $64. My delivery driver notified me that when he arrived at the restaurant, they did not have my food and said they never received my order and had to cancel the order entirely. I told him no biggie, things happen. I then get notified I was charged $64 dollars to "compensate for the restaurant and delivery driver's time". What. I payed full price to get nothing. They charged me full price to CANCEL my order. For the love of all that is holy do not use this.”

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Posted 2 months ago

“Throughout the past 3 months uber eats has gotten very unreliable. It is always delayed. I will order my food with an estimation of 20 minutes and my food comes 1.5 hours later when the driver has one stop before me and the restaurant was 4 miles away. Even when paying extra for “directly to me” the same thing happens. Start being realistic.”

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Posted 2 months ago

“This has happened way too many times to me. One time I never got one of the two items I ordered they never refunded it and I never got a receipt. Today I ordered my food was cold and the driver was very rude because he had to walk in to the building. He even told me that time is money. I called and still no refund I will cancel my subscription with them and start using door dash. They really can’t be too bad”

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Posted 2 months ago

“I was assigned a driver with only two deliveries to her name, it took 45 minutes for me to get a hamburger from a restaurant 1.8 miles away from my house. By the time I got my order the french fries were stoned ass cold and the hamburger was barely lukewarm. Beware.”

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Posted 2 months ago

“I really wanna give zero star but there is no option. Every single day without my permission you apply the membership and cut the payment from my account. It's really frustrated. Disgusting app.”

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Posted 2 months ago

“Terrible experience with this company. They allow drivers to deliver orders with missing items while still charging the full price. I contacted Uber Eats about the issue, but they only offered a zero refund for the missing items. Delivery picture and driver receipt both prove missing items. The service is unacceptable and feels highly unfair to customers.”

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Posted 2 months ago

UberEATS is rated 1.1 based on 8,455 reviews