UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,160 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,160 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 23rd April 2025

Emma

1345

Anonymous

Anonymous // 01/01/2019

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“Was missing 2 sandwiches nothing was done happens all the time not using Uber Eats anymore. Going to stick with DoorDash”

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Posted 3 months ago

“Not good- not good at all”

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Posted 3 months ago

“This company hires liars and thieves!!!! I hope all uber eats customers start using door dash!”

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Posted 3 months ago

“Our food order from MrBeast contained plastic teal colored pieces and residue melted into the bread and cheese which compromised the quality of all the food. We couldn’t bring ourselves to trust and eat any item purchased. It’s disturbing to get a response from Ubereats indicating that they were only going to refund for one burger and one fries when the whole food is contaminated and compromised. Pictures showed the evidence. We will never be ordering through Ubereats again.”

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Posted 3 months ago

“I was a driver for uber eats. I got into an accident while doing a delivery. Now I have no car. No way to go to work. And uber eats is not helping to get a rental or helping me to get a vehicle while my car is getting fixed or tow. They won’t take care you to get a new car. Or helping you with lost of wage while you have no car to go to work. You are on your own. I will never never work for uber never again or recommend you to work for this company. If you gave an accident you are on your own.”

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Posted 3 months ago

“What a joke. Placed an order and the restaurant ddid not have what I ordered. Still charged and nothing delivered.”

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Posted 3 months ago

“Terrible service, if driver messes up your order you don’t get anything in return. They make it a huge hassle to even get your money back.”

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Posted 3 months ago

“Uber Eats is disgraceful. They have terrible customer service and refuse to investigate systems failures. Avoid this service at all costs since they appear to believe the customer is always wrong and will take money from you without authority for non existant orders.”

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Posted 3 months ago

“Charge me a fee for canceling but never told me it before I canceled. Never buying from them again”

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Posted 3 months ago

“Negative stars if I could! I spent my entire evening dealing with their live customer chat that is useless. I canceled an order within seconds as the location was incorrect and was charged for the entire order. Beware before you place an order, if a problem arises there is no way to contact anyone. This company needs to be investigated.”

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Posted 3 months ago

“Be very careful when it comes to Uber eats. Their not trustworthy unless your getting a ride from them. They will side with delivery driver over non compliance sad! See attached responses.”

UberEATS 1 star review on 12th January 2025

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Posted 3 months ago

“Beware! They will double charge and zero accountability”

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Posted 3 months ago

“Place a $200 order for Thai and they were delayed over 30 minutes and I filled a help text and no response. I will never order from them again. The worst company”

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Posted 3 months ago

“ZERO STARS!!! Garbage customer service and thief's at this organization. I canceled a $100 order within seconds as the location was incorrect and was charged an $87.16 cancelation fee! This is robbery! I did not get my food and was robbed for my money.”

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Posted 3 months ago

“Uber Eats steals money from customers. Their customer support service is absolutely horrible. The drivers are often unreliable, steal orders, steal food items, take a long time, and park in your yard. I am fed up with this scam of a company. Where is the accountability?”

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Posted 3 months ago

“I am soo disappointed with Uber Eats! I ordered onion rings and they were burnt! Uber Eats replied and said they won’t do anything about it! Also, they don’t have live people you can talk too! That’s because they don’t want to deal with customers, so they tell us to go online, but they are useless on line because they just reply saying case is closed without asking anything about it! I have now switched to DoorDash and Skip the Dishes with are a much better service AND better deals and pricing! Soo there you go Uber Eats! I’m soo glad people can read this AND you can’t delete my comment! Ha!”

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Posted 3 months ago

“During covid-19 I was hospitalized and order food via Uber eats and paid with my card online but never received my order and I called Uber eats but my efforts went in vein and I deleted their dirty app. Today the 11th January 2025 around 17h00 pm I received multiple notifications from my bank notifying me of attempts from Uber eats to steal money from my account”

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Posted 3 months ago

“I put in a hotel for South Carolina. My food got delivered to a hotel in North Carolina. I called Uber eats to tell them it was delivered to the wrong state so they could either re-deliver it or send me my money back. They said They could do because I sent the driver my pin. I never knew this because I never used Uber eats so I told the lady that I want my food because I paid for it like y’all aren’t just gonna get free food. Send the food back to the restaurant so I just bought somebody else dinner. She said I’m not allowed to yell at her. I’m not allowed to say profanity all I can do it is just take what they say and basically be happy. I think not those other steps I’m taking so have a nice day. Uber eats”

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Posted 3 months ago

“My order never showed up, because the driver couldn't understand English and therefore couldn't read the directions. And the customer service phone number doesn't work anymore. The only option is an online chat with bots who are not the least bit helpful. Save yourself some money and aggravation and just pick up your food. Don't waste one penny to Uber Eats, they don't deserve it.”

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Posted 3 months ago

“Shame it is not possible to give -10 starts, this company is a mess! Scammers!!! I was staying in a hotel with my partner and we decided to order food from Uber eats at 6:48pm I got a message around 9pm telling me to rate my driver and the restaurant but when I opened the hotel room not food was left outside I went down to the front desk and the lady told me that no delivery driver showed up at the hotel, after that everything was a nightmare!! We ended it up ordering again from a different restaurant as at the time we were hungry I finally managed to get some food at 10:51pm when I got in touch with uber eats they refused to return my money even though I told them to get in touch with the hotel as they reviewed the cámara and was proof that the delivery guy never showed up, they refused to get in touch with the hotel and the answer was that my food wasn’t eligible for a refund!!!!!! I managed to get money back after 3 days because I had to open a dispute with my bank! Awful food company! They ruined my 3 days holidays as I had to be over the phone for 3 days trying to get my money back which I did only because of my bank.”

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Posted 3 months ago

UberEATS is rated 1.1 based on 9,160 reviews