UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,824 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,824 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 24th November 2024

Anonymous

1086

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Being able to change the tip on someone after they agreed to go out for a shown price is the same as stealing or breaking a contract. Y’all have the most stupid platform I’ve heard yet and Mountain Home, AR will be one those places your company never blows up in because of that. If I tell someone I’ll give them $20 for an hour of their time I give them $20 for an hour of their time whether they do good work or not. They may never do anything else for me if they do bad work but they will get what I promised them.”

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Posted 2 months ago

“Uber eats employed drivers who opens your food in the seal bad and request for tip after you told them on the app that you you was not going to tell then they refuse to refund your money after you threw it away because you're not sure whether or not it is safe to eat”

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Posted 2 months ago

“1 star is way to many. 30quid on food for it to be delivered to the wrong street and because it was delivered to right number wrong street nothing they can do. Absolutely disgusting customer services are rude and disrespectful.they need to listen to "all calls are recorded for training " for training purposes if your want to order use a different food delivery service”

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Posted 2 months ago

“More times than not I order food thru uber eats, I select the restaurants that are CLOSEST to our home and pay the extra $3-4 to have direct delivery to my home and my food will STILL show up here cold cold cold!!!!! I never get straws for any of my drinks or napkins! I have kids....need napkins! So I complain through the app and they tell me my order is ineligible for a refund! What? I PAID for something I didn't get....how is the ineligible for a refund? Then when I try to talk to someone at uber eats it's impossible to do so. Y'all need to do better! I will NO longer be using uber eats.....ever!”

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Posted 2 months ago

“What bad experience almost every second day with Uber eats. The cancel the order if they don’t like to go to a place and that too after making the customer to wait for an hour. Very bad service. It’s so poor that it should be stopped now”

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Posted 2 months ago

“I’m so over Uber eats. It costs so so much and they just push back and back the delivery time like that’s ok and wind up under delivering and overcharging. F this service, I’ve put up with this BS for the last time.”

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Posted 2 months ago

“If there was zero, I gave 0. On many occasions the food was not delivered the help was unwilling to help, arguing that the food was marked as delivered, asking me to contact the driver but once he marked as delivered I can’t see his contact anymore.”

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Posted 2 months ago

“To expensive and you have ato jump through hoops to complain. And you only get part of your money back. They keep bad restaurants on list.”

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Posted 2 months ago

“Food was not handled with care. Cold food and everything shifted to one side so everything was piled up on one side of the container. Absolutely never using this service again. My order box was falling apart by the time I got it”

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Posted 2 months ago

“Last night I placed an order on Uber eats. The order was from Anthony'Coal Fired pizza in Miami Florida. 1 hour later, the delivery man called me to tell me that the restaurant does not have an ingredient, so he would bring it to me without the ingredient. The ingredient was pizza sauce, I told him I didn't want the pizza without sauce, so he told me I had to receive it that way or order another item. I told him to cancel the order and he said he couldn't do it. So I hung up and canceled the order. I received nothing and they charged my credit card for the full amount. Uber customer service told me that they can't give a refund because when the restaurant accepts the order, Uber pays them. How the restaurant accepts an order if it doesn't have the ingredients. I don't care when they pay, I want my money back. I don't have to eat what they want or how they want. I ordered what I wanted to eat, especially pizza with sauce. The problem is theirs with the restaurant. I WANT MY MONEY.”

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Posted 2 months ago

“I am so disgusted with uber eats! I know I'm probably not the only one who has an issue with the application. I spent $40 and did not receive my food due to it going to my job. I spoke to drivera representative and account manager and asked about even a credit so I can reorder food and they could not help me. So no food no credit no refund. So this is how how they stay in business taking peoples money i truly and disgusted with them and wish they would be out of business with everyone they do this to I will be disputing this with my bank”

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Posted 2 months ago

“Last night I made a Uber eats order. The order was at Antoni’s in Miami. 1 hour later the the delivery guy called me that the restaurant doesn’t have an ingredient, so he is going to deliver it without the ingredient. The ingredient was the pizza sauce, I told him I don’t want the pizza without the sauce, so he told me that I have to get it like that o order another item. I told him to cancel the order an he told me hi can’t do it. So I hung up and canceled the order I didn’t get anything and I have been charged in my credit card, the full amount. Uber customer service told me that they can’t make a refund because when the restaurant account accepts the order the Uber pay them. I How the restaurant acept an order if they don’t have the ingredients. I don’t care when they pay I want my money back. I do not have to eat what they want. They have to deal with the restaurant and tetomy money.”

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Posted 2 months ago

“Worst customer service in the industry!! Who knew that Uber was so poor?? Do yourself a favor and use Grubhub, DoorDash, or any other service!”

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Posted 2 months ago

“Very bad experience I’ve been ordering for last 5 yrs and a lot of my food have been missing once I complained they told I’m in violation of refund policy I work hard for my money this is unacceptable will not be ordering from them any more”

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Posted 2 months ago

“I ordered from uber, the driver never came anywhere close to my address. Uber claim that I couldn't get a refund and my account is now blocked from getting further assistance...I've deleted the app as of today. Both Uber eats and lyft”

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Posted 2 months ago

“Very, very bad we order food I never get it and they charge me $54 for nothing. I try to contact the driver never responded. And they never refined my money back bad experience looks like a scammer to me”

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Posted 2 months ago

“I ordered on 9/2 from Cracker Barrel they substituted food I didn’t order on one plate because they were reportedly out of the meat I ordered, but didn’t include the substitutes that were rung in on the ticket. They also apparently don’t make cornbread muffins before 2pm, so on my cornbread muffins and biscuits basket I ordered they rang it in as the basket, but crossed it off and wrote by hand “only biscuits, cornbread after 2pm” I sent the refund request to Uber where they deemed all the food matched so I wasn’t eligible for a refund. I’ve been fighting them ever since because the customer service on Uber just closes and archives the tickets saying no response needed after repeating the order matched the receipt so I’m not eligible for a refund.”

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Posted 2 months ago

“Ordered Zaxby’s and the driver came an hour later with cold food and a puncture in my drink, took a sip and it didn’t taste right at all so I’ll let you speculate on that, it was also mostly empty. She purposely angled the photo she took at my doorstep to where the drink didn’t show the puncture. Didn’t feel safe drinking or eating it anymore so I just threw it away, and made a note to never use DoorDash again.”

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Posted 2 months ago

“I submitted an order on 9/12 on Uber eats at 9pm from Wingstop my order was picked up about 9:30 the driver had 3 orders ahead of miss. By the time my food arrived at 10:13pm my chicken was hard and cold the fries were soggy and my drink was half filled with no ice i requested a refund from Uber eats and they denied stating it was a restaurant issue. If the driver didn’t have 3 other order in front of my order then my food wouldn’t have been cold like how can Uber eats expect your food to come hot if it’s sitting on a car while someone drops 3 other orders off I order delivery for convenience not cold food and half filled drinks I work hard for my money and expect to have excellent service I will never order Uber eats again DoorDash is so much more convenient they actually have a customer service line to be contacted for issues and they will indeed handle any issues with my order including a refund of the order isn’t up to my standards. Like serious question Uber eats how do yall expect people order to come hot if its has to sit in the car for 30 plus minutes before it gets to you it was a waste of an order and I could of went myself and picked the order up myself for how long it took and the quality of the order. I mean what really is the point of paying someone a company to bring you cold ass food and refuse you a refund”

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Posted 2 months ago

“My girl ordered indian food for me on 9/13/2024 from restaurant in Greenwood,IN..I’m also living in Greenwood,IN she ordered around 9.30 pm and I didn’t get my food. Uber eats said your order will b deliver 23.15 then 23.40 then 12.05 then 12.30 after that we don’t have any driver available for your order then they said pick up your order from franklin,IN ..that is 11 miles away from my home ..I drive semi truck came from Michigan.they already charge her 48 dollars and didn’t get my food ..that is uber eats service 👎👎👎. Thanks Uber eats for your BULLSHIT…”

UberEATS 1 star review on 14th September 2024

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Posted 2 months ago

UberEATS is rated 1.1 based on 7,824 reviews