UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,160 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,160 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 23rd April 2025

Emma

1345

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible! 2 hours past latest delivery time. Tried to reach driver, with no luck at all. Reached out to restaurant and customer service only to be left more confused. Driver changed then 30 minutes later I am told in foreign language that the restaurant was closed. Wtf? So no delivery again If that wasn't enough I tried customer service chat both not and supposed human only to be told the same damn retoric and then they disconnected the chat. Never again.”

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Posted 3 months ago

“I wouldn't use them ever again. Support is hard to get in touch with, they are unhelpful and allow drivers to steal from their customers. They draw you in with a tempting offer the catch for someone struggling you do it then it never arrives. You contact them about it because it was your last bit of money and they tell you over and over they can't confirm it wasn't delivered so they won't refund it. Yes it's only $11 I paid after the coupon but it's literally all the money I had left. They are greedy and I understand people take advantage of it but what about the ones that aren't? Worst company ever! I really hope you never find yourself in the situation you have left me in. Not to mention anywhere else if they leave your order by your door they attach a picture to the receipt there was no picture. You should require your driver's to take pictures to prove they left it. Furthermore they should be required to call you to let you know they are there especially when the order arrives almost an hour early.”

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Posted 3 months ago

“Never received my order the customer service was terrible I could not get a hold of anybody they stole my credit card number and use it to order themselves stuff very terrible place I never order from Uber Eats again horrible horrible business I can't believe they are allowed to stay in business they totally ruined my birthday”

Helpful Report

Posted 3 months ago

“The driver drove past my clearly marked buiding and dropped my food on a table in a different building. He did not go to reception, as requested, where he would have been told it was the wrong address. My building has a big sign with the address over the door. The delivery picture helped my receptionist recognize the building, and my sick husband hiked over to get the now cold pizza. When I contacted UberEats, they said “Sorry that happened.” No response to my lost time and ruined dinner. Plus they added a service charge that was not on the original order. I was not treated fairly after a terrible delivery.”

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Posted 3 months ago

“Wow I wish I had looked here before ordering. You Cleary have issues with your workforce.”

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Posted 3 months ago

“I placed an order at 6:45pm from Five Guys with a 50 minute estimated delivery time which is normal. The time consistently changed for delivery with a final estimate of 9:10 p.m. which was nearly two and a half hours after I placed the order. Customer service resolution was abysmal and kept asking me over and over what my issue was despite typing it multiple times. No one could answer my question as to what the long delay was and the delivery driver never responded to my text message. At approximately 8:30 p.m. I got a message from Uber eating my order had been canceled. After escalating the issue the only thing I was told is there were more orders than there were drivers which makes absolutely no sense.”

Helpful Report

Posted 3 months ago

“I'm very upset and dissatisfied with Uber Eats. My food was delivered 20 minutes and very cold. The customer service representative told me, he cold only credit my $4 to my uber eats account.”

Helpful Report

Posted 3 months ago

“They drove around for 50 minutes in 10 degree weather with my food on the drivers backseat floor board. Food was freezing cold. Was told it was delivered by the time promised so I was out $35. Attempted to heat it up. Chicken became dry and biscuits became rocks. Screw them! Deleted app and never using that service again!!!!”

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Posted 3 months ago

“Their customer service is horrible & they send out fake promotional emails”

Helpful Report

Posted 3 months ago

“Uber has the worst customer service. They can't answer your issues. Very rude. And can't talk to a supervisor. They then hang up on you when they can't answer you. Please don't use them”

Helpful Report

Posted 3 months ago

“I ordered a egg nc muffin and it was stale and they would only refund me 3.23$ witch doesn’t not even cover the cost of the sandwich very rude customer service I would not recommend using this app”

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Posted 3 months ago

“Never got my order, won‘t get my money back”

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Posted 3 months ago

“The Uber eats driver delivered the wrong bag to me from the supermarket. He took the bag back and told me to get a refund with Uber eats. Uber eats gave me half my money back and I’m left with nothing. Will use Doordash next time. Never again!”

Helpful Report

Posted 3 months ago

“I applied a voucher. It showed up in my account. I went to pay. The pay screen showed the voucher applied. When I tried to pay it requires a credit card be entered. There is no way around it. Completely ridiculous. I naively believe they just want a card on file so I enter it. The payment screen still shows the voucher applied, phew. I go to click submit, and my card, not the voucher was charged. The voucher shows the full amount. I deleted my card from the platform, and don’t even care to use the voucher anymore. There is no such thing as customer service for this company it seems so I learned a lesson, they lose a customer for life. I only with the provider of the voucher could be refunded since uber so selfishly took both our money.”

Helpful Report

Posted 3 months ago

“I had waited almost an hour for my food to arrive just to find out that the driver had left it on a trash can outside of a Red Robin’s. I tried calling him to let him know where I was and felt like he was trying to dismiss me and get rid of my order as soon as possible because the first thing he asked for when he answered was for the confirmation code. I believe he was frustrated and just wanted a free meal, and when I had called uber support, they told me there was nothing they could do and pretty much told me to suck it up. Not only that, but they made it sound as if it was my fault that my food couldn’t be delivered because I had “put in the wrong address” I, in fact, did not put in the wrong address. It makes me feel sick to play this card, but it is, and was, not my fault because he couldn’t speak English. I went out of my way to translate for him and I was left ignored. I was then told by a representative that Uber policy is that if the driver can’t find the customer, then they can leave it wherever. I was also told that I couldn’t report the driver because “Uber needs to protect their drivers”…um…he was never in danger, I wanted to report him because he didn’t do his job and blatantly ignored me after I tried reaching out for a third time. I will never be using Uber again, not after this horrible experience, and especially not after the way I was treated while I was trying to reach out for help. All I wanted was a refund. :(”

Helpful Report

Posted 3 months ago

“They wouldnt refund me for a cancelled meal at red robins for $20 so i got to pay $20 and still starve”

UberEATS 1 star review on 13th January 2025

Helpful Report

Posted 3 months ago

“Ordered pizza from a shop 10 minutes away. Uber sent it to a shop 1/2 hour hiway ride away. It got here late after he first delivered it to my neighbor 3 doors down, it was cold. The jackass would not adjust the bill for cold pizza, i adjusted tip to zero after this, 3 hours later, they charged back the tip. Im chalenging this on my visa. Ubereats sucks ittybittytinybabywalrusnuts.”

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Posted 3 months ago

“We Ordered our food at 445pm delivery time was supposed to be by 515 pm then 520 then 530 then it was canceled by Uber eats. I WILL NEVER USE UBER EATS AGAIN. THIS WAS BS”

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Posted 3 months ago

“I received the wrong size in blizzards and they won’t do anything about it. I will not use uber eats again. At least door dash gives you a credit when the order is wrong”

Helpful Report

Posted 3 months ago

“Scammers . They promote deals but then there is no options to get the deals even if you are choosing the correct options available for the deals. If you make an order and accidentally put for delivery when you meant pickup, there is no option to change or cancel it. There is no option to dispute these scam promos as they have no contact info. You can start a chat, but they won't get back to you for hours which will just be a generic response saying they can't do anything. If the driver delivers your food more than an hour later and it is stone cold all you can do is leave them a bad review but nothing else.”

Helpful Report

Posted 3 months ago

UberEATS is rated 1.1 based on 9,160 reviews