UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,160 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,160 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 23rd April 2025

Emma

1345

Anonymous

Anonymous // 01/01/2019

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“I found out that Uber Eats has been charging me for over a year on a membership I did not subscribe to. Be very careful about giving them your credit card info, they will charge you and not even tell you. Then when I contacted them I was offered a full refund for the year's charges, only to be told the next day that they changed their mind and would not be giving me the refund. Worst customer service ever! Don't fall for their scams, they are scamming people!!!”

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Posted 3 hours ago

“I ordered and no delivery when i ordered .”

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Posted 4 hours ago

“this was my first time using uber eats. i always use doordash and will now forever use doordash. I ordered taco bell last night and the order never arrived. i went and looked at some of my neighbors doors as it’s a townhome so they all look alike. nothing. couldn’t find it. ordered it again. the app said it was delivered but no ring notification, no proof that is was. I went outside and saw the car that had previously “delivered” the food, walked up to her door and asked where she had left it because we couldn’t find it. she said she had left it at a different house # because that’s what the app told her to do. we went and looked for this house number only to find out that our neighborhood doesn’t have that house number. customer support said they can’t give us a refund because there’s no proof it wasn’t delivered. it’s the next morning and we still haven’t found it. poor app. poor service”

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Posted 12 hours ago

“My food was never delivered. The photo that the driver took is just a black screen. Tried contacting uber eats through the app and when I tried to get a refund after tapping next the message just said it was delivered. No way to contact anyone through the app and when I find a phone number it says it's not accepting any calls. Wasn't this hard before. I've spent a lot of money with them but I'm now deleting the app. And by the way I tried calling the driver but no luck.”

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Posted 16 hours ago

“Estimated delivery time is a joke. My order arrived cold one hour later than “estimate”. When I challenged the driver’s buddy (the driver stayed in the car), he said they had to make an extra stop. So that stop took an entire hour?!? Was it at a bar maybe?? I tried to cancel my order but was warned I’d still be charged for it. So once I confirmed that the order was in fact cold, I wrote negative comments on their comments page and changed their tip to only $1. That was just to make sure they realized it was intentional. I’ll NEVER use uber eats again!!”

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Posted 1 day ago

“I didn’t receive food”

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Posted 1 day ago

“Horrible customer service . I canceled my order yet they charged me full amount . I asked them to deliver my food since they refused to refunded but they don’t.”

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Posted 1 day ago

“Incompetent people. Won't resolve issues. They can't find addresses. I've ordered through them consistently for well over a year and almost every time i have issues. Either they can't find the place. (One driver literally pulled into my area. Decided this can't be the right place. Then proceeded to leave my food at a completely different building.) Horrible service and customer service.”

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Posted 1 day ago

“Terrible service. I ordered two dozen bagels for the staff at our school and it was dropped in the wrong location. That's okay, but they refused to do anything about it because they said they could not reach anybody over the phone. I will never use the service again. Absolutely horrible customer service.”

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Posted 1 day ago

“My food was delivered to the wrong address and I was told that I would not be refunded even though a previous customer service rep told me I would. I contacted support right after the order was made and was hung up on.”

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Posted 1 day ago

“They won't let you change the delivery address after order was placed. Horrible customer servicegoing to use door dash instead”

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Posted 1 day ago

“My order was delivered to the wrong house. The driver submitted a photo of the front door. It wasn’t my house. He said he was given the confirmation code by the person that answered the door. Impossible. Uber eats refused to refund my money AND the tip! I asked them to simply look up my house on google earth and compare.”

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Posted 1 day ago

“I have ordered something else and received something else , which is ridiculous and now they are not refunding my money”

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Posted 2 days ago

“THEY STOLE MY FOOD AND IM VERY UPSET”

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Posted 2 days ago

“I'm not sure what the deal is between LCBO and Uber Eats, but they are charging $18 for one beer, pretending it's a six-pack. This is more than outrageous, a total scam.”

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Posted 2 days ago

“They delivered my food to the wrong address, although the address was correct on my order. They told me they couldn't do anything about it. I call that BS. I will not order from them again!”

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Posted 2 days ago

“Absolute shower of sh... they have the cheek to accuse you the customer of suspicious activity because they can't get an order right. I'm never using uber eats again”

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Posted 2 days ago

“Scammers. Had to cancel my card 3 times because they keep charging a membership I NEVER asked for. So tired of their BS.”

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Posted 2 days ago

“I was missing my sandwich in a Popeyes order and im asking to reimburse me for the sandwich which was 4 dollars at the time. I get a “ Hi William‍, We can confirm that this order isn’t eligible for a refund or price adjustment. Thank you for your understanding.” I would of been fine for a 4 dollar credit”

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Posted 3 days ago

“Stop delivering food and keep to the taxi service. The absolute worse customer service ever.”

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Posted 3 days ago

UberEATS is rated 1.1 based on 9,160 reviews