“Dear UGG Customer Service,
I am writing to follow up on my recent exchange request for a different size of sneakers. I initially contacted UGG on January 24th and received a QR code for the exchange, which I promptly used to send the sneakers back via UPS on the same day. However, upon calling UGG on February 6th to inquire about the status of my exchange, I was informed that the sneakers were received.
I am extremely disappointed and frustrated with the delay and lack of communication regarding my exchange. Despite being told that I would receive an email initiating the exchange process, I have yet to receive any such correspondence, even three days later.
While I appreciate the assistance of the customer service representative I spoke with, I am deeply dissatisfied with the overall handling of this situation and the length of time it is taking to resolve.
I would greatly appreciate your prompt attention to this matter and a resolution that ensures I receive the correct size sneakers in a timely manner.
Sincerely,
Tonia”
“You took my order for my daughter’s Christmas present, kept emailing that they are on the way. Then right before Christmas you cancel the order due to high demand. If you, the manufacturer, don’t know that you don’t have it, who will.
Thanks for screwing up Christmas!
Disgusting!”
“Well ok manager- I’m sure there is someone above you. You’re not the CEO or top supervisor. I’m sure.
However, It’s not just wear and tear they look terrible after a year and I’m using it casually and I’m a teacher! I’m not walking in dirt and it has glue coming out. I also don’t wear these in summer !! The reason you guys have such a short warranty and don’t stand by your products is cause they’re terrible. Everyone online talks about it. I will be letting people know how terrible your shoes and customer service is online. I’m very unhappy and you have no customer service.
You also don’t stand by your products. I have an old pair from 2003 and it’s not perfect but not as ugly and deformed as this one.
Do better you guys shoes are horrible and so is your customer service. And you’re offering nothing to even make me want to purchase these horrible shoes again. Keep your repair program I’ll just throw these in the garbage like my last pair!!!”
“I purchased a robe, not even a month ago, washed once, worn 3 - 5 times for about an hour. Pocket not sewn properly, as I wore it, they will not exchange it. Not a cheap item, expect much more from UGG. I have bought other items in the passed (boots, sheets) and boots have held up good, sheets not great. But thought a robe would be good, that it would have perhaps gone through a bit of scrutiny before sending out as an approved clothing item that should last years.”
“My Ugg boots had a deep groove in the sole, presumably for foot arch support, but this, combined with a gravel driveway and polished wooden floors, resulting in regular damage to my flooring (stones caught in the groove), so I had a choice of binning my boots, changing flooring or a new driveway. Boots were binned. I told Ugg UK, who couldn’t care less.”
