Monsoon Accessorize Reviews

Name: Monsoon Accessorize
Rating: 2.79

2.8 Rating 156 Reviews

46 %

of reviewers recommend Monsoon Accessorize

Company Reviews

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Metrics

2.8

Based on 156 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Monsoon Accessorize 1 star review on 24th March 2022

Anonymous

Monsoon Accessorize 1 star review on 29th March 2021

Hussain

Monsoon Accessorize 1 star review on 21st July 2020

Kim Shutt

Anonymous

Anonymous // 01/01/2019

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“Do not buy anything on monsoon website as this is really bad experience. The return process is rubbish. The refund payment doesn't come for more than 20 days. There warehouse is not updating the return item on a system. So customer service doesn't know the item is returned or not. This is totally rubbish. I am still waiting for my refund this is totally rubbish............”

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Posted 5 years ago

“Store assistant ordered a dress to be delivered to my home address. 2 weeks later I am still waiting. Phone customer service on hold for 20 mins and still no response. Go onto live chat to be told my ordered was never processed even though I paid. Was told someone will call me back to process a refund. I don’t want a refund I want the dress I ordered and paid for in good faith. I am still waiting for the refund phone call. That dress was for a wedding in 2 weeks. I now have to find time to go and find another dress, which probably now won’t be on sale. With a limited budget I feel cheated and let down. Poor, poor service and won’t be shopping there again 😡😡”

Helpful Report

Posted 5 years ago

“I order on line paid next day delivery, found out it was with Hermes wait home all day as they dont give you time slots, for nothing plus tracking number they provied was incorrect. Next day check my emails to find out they attemted delivery. At 8.53 which is not right as i was home at that time. Plus did not leave me any slips about attemting delivery. Contacked Monsoon customer care just to find out they will deliver next day. I rise my concern that my parcel might have been deliver to different adress, but advisor just told they will have anothet attempt next day! Really disapanted as paid 5.95 to have delivery next day. Looks like its more like 3 days delivery rather then next day. Strongly recommed not to use Hermes!”

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Posted 6 years ago

“I visited the Middlesbrough store this morning and received excellent help and advice from the staff there. An assistant called Lucy was really particularly helpful in helping me choose something that suited me”

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Posted 6 years ago

“Saw the bag I wanted on line on offer - went to store to buy it and it was full price. Assistant said, "Buy it online then" - no apologies for the time wasted and cost of parking. The website says offers on line and in store, but apparently it means online and possibly in store, if they feel like it. I ordered the bag because my daughter liked it, and had to pay next day delivery, which I suggested should be refunded as a gesture of goodwill. The only thing they gave me is 10% off the next order - as if I would shop with them again! Sadly another high street store with poor customer service that will no doubt blame online shopping for store closures”

Helpful Report

Posted 6 years ago

“I wanted to order a beach bag, but not open an account. When I had trouble doing this I asked customer service for thier assistance. They did not come back to me after several hours so I therefore open an account, in order to place the order. Then there was another problem, I could not pay and collect at Lakeside Thorrock. I raised another enquiry asking for advise. There was an offer that ended at midnight that night. The customer service came back with a reply after four days!!!!! In the meantime I had simply called the Lakeside branch and resolved the matter my self. The response was also INCORRECT!!!! they advsied that this item was not available for click and collect when infact IT WAS and I had already picked it up!!!! This is disscusting customer service. Two queries only one answered and the answer was incorrect.”

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Posted 6 years ago

“Good customer service”

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Posted 6 years ago

“International order arrived within a week which was very nice. thank you!”

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Posted 6 years ago

“Staff very efficient and knew products well.”

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Posted 6 years ago

“I find Monsoon clothing is always beautiful, fits perfectly and flatters.”

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Posted 6 years ago

“Very pretty jewelry and good quality bags!”

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Posted 6 years ago

“Very quick and easy ordering process. Informative emails advising which stage my order is out. Order dispatched within 24 hours!”

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Posted 6 years ago

“Great service quality items love it.”

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Posted 6 years ago

“Very pleased with the top I brought .The fit was good true to size . But rather expensive. Had comments how nicnice it looked on me , which is lovely .”

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Posted 6 years ago

“tried to order from monsoon and had to reset my password. i just couldn't get the password reset! in the end I had to set up a new account using my husbands email address, got all the way to sending my credit card details - but the site crashed. monsoon really have to get their website sorted out !!!”

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Posted 6 years ago

“Amazing quick service always arrives on time, beautiful quality clothes”

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Posted 6 years ago

“Very good service. Great shoes that my daughter's will love!”

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Posted 7 years ago

“Wonderful styling, fabric and fit”

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Posted 7 years ago

“I went into the store and the staff was very polite and helpful. the products are always good quality and easy to order on line.”

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Posted 7 years ago

“Monsoon have some unique styles and I like that. My order was easy to make and delivery was within a few days. I love the new sweater. The quality is good. Excellent service.”

Helpful Report

Posted 7 years ago

Monsoon Accessorize is rated 2.8 based on 156 reviews